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User Operations Associate Jobs in Illinois (NOW HIRING)

Beyond Finance

Strategy & Operations Associate

Chicago, IL · On-site

$80K - $115K/yr

... user-centric technology, and customized financial solutions, we've helped over 1 million clients on ... About the Role Beyond Finance is seeking a driven Strategy & Operations Associate to join our ...

Core Spaces

Associate, Cash Operations

Chicago, IL · On-site

Act as the subject-matter resource for bank portal access, user setup and maintenance * Handle ... Senior Associate, Cash Operations Direct Reports: N/A Disclaimer Please note that job ...

City Of Chicago

END USER COMPUTING LEAD

Chicago, IL · On-site

$91K/yr

Sets goals and objectives for team members for achievement of operational results. Completes ... an associate degree in computer or information science, computer engineering, electrical ...

City of Chicago

END USER COMPUTING LEAD

Chicago, IL · On-site

$91K/yr

... maintain operations, and performs related duties as required. ESSENTIAL DUTIES • Leads the ... an associate degree in computer or information science, computer engineering, electrical ...

Green Thumb

Associate IT Operations Engineer

Chicago, IL · On-site

$65K - $75K/yr

End-User Hardware Support: * Troubleshoot, install, and maintain devices such as PCs, laptops ... Associate's or Bachelor's degree in Information Technology or related field preferred. * Up to two ...

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User Operations Associate information

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in Illinois?

For User Operations Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in Illinois look for?

The top searched job categories for User Operations Associate jobs in Illinois are:

What cities in Illinois are hiring for User Operations Associate jobs?

Cities in Illinois with the most User Operations Associate job openings:

User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Illinois as of July 2026, with employment types broken down into 78% Full Time, 15% Part Time, 4% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Strategy & Operations Associate

Beyond Finance

Chicago, IL • On-site

$80K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Beyond Finance rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About the Role
Beyond Finance is seeking a driven Strategy & Operations Associate to join our dynamic Strategy & Operations team. Acting as an internal strategy and implementation group, we partner directly with the Executive Team to lead high-impact, cross-functional initiatives. From uncovering insights to driving execution, we play a critical role in shaping the direction of the business.
We're looking for someone who brings strategic thinking, analytical horsepower, and a passion for operational excellence. The ideal candidate thrives in fast-paced environments, enjoys solving complex problems, and is eager to roll up their sleeves to deliver real results.
What You'll Do
As an Strategy & Operations Associate, you'll take ownership of high-priority projects from ideation to implementation. Your responsibilities will include:
  • Leading end-to-end initiatives focused on new growth opportunities, process improvements, and enhancing the customer experience-from initial assessment through to execution and measurable impact
  • Conducting rigorous financial and strategic analyses to identify, prioritize, and evaluate key business opportunities
  • Managing a roadmap of operational enhancements that reduce risk, increase efficiency, and unlock new capabilities
  • Collaborating across departments and business units to develop and implement impactful solutions
  • Building and maintaining operational dashboards and reporting tools to track performance and deliver actionable insights on key metrics and KPIs
  • Proactively identifying areas for improvement and driving initiatives that move the needle

What We're Looking For
  • Bachelor's degree required; MBA a plus but not required
  • 2+ years of experience in management consulting, investment banking, private equity, strategy, or at a high-growth startup
  • Proven ability to execute strategic and operational initiatives with measurable results
  • Strong grasp of financial and business fundamentals
  • Analytical and detail-oriented mindset with a knack for problem-solving
  • Advanced Excel skills and experience building financial models
  • A proactive, hands-on approach and the flexibility to adapt in a fast-changing environment
  • Excellent communication and interpersonal skills
  • Willingness to travel occasionally

#LI-AW1
The base annual salary range is listed below. This role is eligible for additional incentives, including an annual bonus.
Base Salary Range
$80,000-$115,000 USD
Why Join Us?
While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

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