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User Operations Associate Jobs in Illinois (NOW HIRING)

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Sales Operations Systems

Chicago, IL · On-site

$38 - $43.50/hr

Manage system user access. * Maintain Power BI reporting connected to trade data flowing out of TPM ... Associate Requirements * Bachelors * Background Check * Drug Test * Must be at least 18 years old

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User Operations Associate information

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What are popular job titles related to User Operations Associate jobs in Illinois? For User Operations Associate jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching User Operations Associate jobs in Illinois look for? The top searched job categories for User Operations Associate jobs in Illinois are:
What cities in Illinois are hiring for User Operations Associate jobs? Cities in Illinois with the most User Operations Associate job openings:
User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
End User Support Technician

End User Support Technician

Marmon Holdings, Inc.

Carol Stream, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 hours ago

Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Marmon Foodservice Technologies, Inc.
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
About The Job
Though you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we've designed and manufactured foodservice equipment for some of the world's biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionize the future of foodservice.
The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a talented team of IT professionals that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security.
Involved in troubleshooting of IT hardware and software in the site and supporting remote users. Manages day-to-day operations of O365 and shared business applications, telecommunications, and various other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local and remote users including monitoring the operating environments, responding to incidents, problems, and planning for growth. Participate in all aspects of IT project execution and day-to-day IT functions including technical innovation, change control and documentation.
Essential Duties and Responsibilities
  • Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the set SLA.
  • Maintain service level role performance by supporting users via business phone, emails, and other collaboration tools to ensure objectives are achieved
  • Execute day-to-day functions of support for both on-site and remote users ensuring that the appropriate prioritization and procedures are followed.
  • Strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs.
  • Be able to work on a flexible and collaborative team (onsite/remote)
  • Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.
  • Manage problems through resolution with clear communication and status updates for affected users and management.
  • Provide on-call support and weekend coverage based on business requirements
  • Perform other duties as assigned.

Required Qualifications, Skills/Competencies
  • Associate degree in Information Systems, related field, or equivalent experience.
  • Preferred Certifications: MCSA, Network+/CCNA, ITIL, Security+, Azure, or AWS

Knowledge & Experience
  • Must be able to respond and complete IT help tickets in a timely manner and escalate more complex issues to senior team members.
  • Demonstrated skill in troubleshooting technical issues, determining root causes and escalating as needed. Able to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software within the Microsoft stack, Office 365, Windows 7-11, and Active Directory.
  • Server 2008-2019 file shares, permissions, and connectivity experience a plus
  • Experience with ITIL
  • Must be able to follow documented processes and procedures but make suggestions for improvement if better ideas come to mind.
  • Must be able to image PCs and ensure all PCs and laptops remain compliant with security, patch and antivirus updates
  • Desktop support to include automation with NinjaRmm/Intune or similar products (NinjaRmm a plus)
  • Scripting experience.
  • Experience in a manufacturing environment (Zebra printers, RF Scanners, and other workstation devices)

Who You Are
  • Actively seeks out and supports collaborative thinking and problem solving with others in the organization
  • Strong communication and conflict resolution skills
  • Able to exercise independent judgment and act on it
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Excellent listening, interpersonal, written, and oral communication skills
  • Logical and efficient, with keen attention to detail
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks while under pressure
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment

Benefits
We support your well-being with comprehensive and easy-to-use benefits that you'll be eligible to enroll in on your first day of employment. Here are some of the highlights:
  • Medical, Dental, Vision, and Prescription Drug insurance plans
  • Access to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your family
  • Tax advantaged spending accounts for health and dependent care expenses
  • Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
  • Generous paid time off for personal use, holidays, and parental leave
  • Company-sponsored life insurance
  • 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
  • Financial and retirement advising

Salary Range: $55K - $65K
About Marmon Holdings
Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.
Pay Range:
44,000.00 - 66,000.00
We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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