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User Operations Associate Jobs in Illinois (NOW HIRING)

NinjaTrader

Lead, Financial Operations

Chicago, IL · On-site

$156K/yr

Through those efforts, our user base has grown to over 2 million users and we have become the ... Directly manage, coach, and develop a team of Financial Operations Associates, establishing clear ...

Marmon

End User Support Technician

Carol Stream, IL

Manages day-to-day operations of O365 and shared business applications, telecommunications, and ... Associate degree in Information Systems, related field, or equivalent experience. * Preferred ...

IBM

Associate Designer 2027

Chicago, IL · On-site

In your role, you may be responsible for: * UX and UI work such as creating wireframes ... With deep expertise in many industries, we offer strategy, experience, technology, and operations ...

Simos

Sales Operations Systems

Chicago, IL · On-site

$38 - $43.50/hr

Manage system user access. * Maintain Power BI reporting connected to trade data flowing out of TPM ... Associate Requirements * Bachelors * Background Check * Drug Test * Must be at least 18 years old

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User Operations Associate information

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in Illinois?

For User Operations Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in Illinois look for?

The top searched job categories for User Operations Associate jobs in Illinois are:

What cities in Illinois are hiring for User Operations Associate jobs?

Cities in Illinois with the most User Operations Associate job openings:

User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Illinois as of July 2026, with employment types broken down into 78% Full Time, 15% Part Time, 4% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

HMIS Operations Coordinator

Jobs on Cash

O Fallon, IL • On-site

Contractor

Re-posted 15 days ago

Job description

Job Title: HMIS Operations Coordinator (Data & Evaluation Unit)
Location: O Fallon IL

Employment Type: Full-time

Job Description:

The HMIS Operations Coordinator will support the day-to-day operations of the Homeless Management Information Systems (HMIS) unit under the Mayor’s Office of Human Services. This role involves providing technical support, training, and operational support to over 300 HMIS users in 42 participating agencies, ensuring the HMIS system functions efficiently and in compliance with federal standards.

Responsibilities:

  • HMIS Software Support: Become proficient with Client Track software and HMIS Technical Standards to offer end-user support.
  • Help Desk Operations: Provide phone, email, and ticket-based technical assistance, troubleshooting issues, and escalating advanced issues to the vendor.
  • User Training: Conduct training for new users and provide continuing education for existing users via the HMIS Online Learning Portal and live sessions.
  • On-site Assistance: Travel to participating agencies to offer in-person training and support.
  • Collaborative Operations: Work with team members to improve HMIS operations, including managing a customer relationship management tool, drafting standard operating procedures, and developing training content.
  • Database Management: Assist in managing the HMIS database, ensuring compliance with federal regulations and maintaining data quality.
  • Strategic Planning: Collaborate on strategic tasks for the Data and Evaluation Unit and continuously improve HMIS operations.

Qualifications:

  • Education: Associate’s degree from an accredited college or university.
  • Experience: 5 years of experience in an operational, technical, or analytical role. Experience with HMIS or data management systems in human services is preferred.
  • Skills:
    • Proficiency with Microsoft Excel and data analysis software.
    • Ability to monitor data quality and ensure compliance with regulations.
    • Strong verbal and written communication skills.
    • Knowledge of relational databases and SQL programming is a plus.
    • Strong analytical and report presentation skills.

Additional Information:

  • Note: Candidates under final consideration will be required to authorize a criminal background check.
  • Financial Disclosure: Required to complete financial disclosure per the City Ethics Law.