User Operations Associate Jobs in Illinois (NOW HIRING)

*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP***** To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

Responsible for improving the overall end user experience through automation, troubleshooting, and day-to-day support of the desktop environment. This position helps maintain and continuously improve existing end user computing systems and tools. The role provides operational and technical support for existing end user computing architectures, helping implement solutions that support current services and strengthen security posture.

• Troubleshoot application installation, performance, and runtime issues within the desktop and mobile environments
• Maintain and patch Operating System base builds and deployed endpoints, including feature updates, software updates, and vulnerability remediation testing/validation
• Packages application deployments for end user environment using Omnissa AppVolumes
• Preserves end user profile settings with FSLogix
• Challenge the status quo with new ideas and drive innovation for the end user experience
• Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments
• Automate processes in the end user experience space
• Maintain and troubleshoot Office 365 environment
• Process new hire email provisioning requests
• Troubleshoots production problems related to desktop and mobile software applications
• Addresses problems of systems integration, compatibility, and multiple platforms
• Assists in the evaluation and recommendation of application software packages, application integration and testing tools
• Remove barriers and obstacles from end-user technology to enable the business
• Provide tactical input on the overall End User Experience
• Provide on-call support according to assigned schedule
• Document changes, policies and procedures and drawings
• Contribute to projects of various sizes and schedules
• Own and manage ticket/incidents
• Support deployment and configuration of macOS/iOS devices using JAMF Pro, partnering with the architecture team on a greenfield implementation
• Assist with device enrollment, configuration profiles, and policy deployment for Mac/iOS endpoints
• Package and deploy applications to macOS endpoints using JAMF
• Perform other duties as assigned

N/A

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary functions. Clear, concise and precise written and verbal communication skills to effectively communicate with people of various backgrounds Strong interpersonal, leadership, project management and mentoring skills Strong ability to use solution-oriented approach towards problem resolution Ability to work independently and with a team, be a team player

• Experience supporting Windows desktop operating system environments
• Experience deploying applications across the enterprise desktops using modern tools
• Experience with a scripting language
• Basic Active Directory/Group Policy support
• Experience supporting Microsoft Exchange
• Experience with profile management
• Experience packaging software for deployments
• Minimum of 3 years of experience with O365
• Experience with delivering VDI environment leveraging Omnissa Horizon and instant clone desktops
• Minimum of 3 years of experience performing Desktop Application Troubleshooting
• Working knowledge of JAMF Pro administration for macOS/iOS device management (enrollment, configuration profiles, application deployment)
• Experience supporting macOS operating system environments
• Basic experience with Intune
• Passion to identify, investigate, and drive new technology

Bachelor of Science in Computer Science or related degree or equivalent experience Minimum of 3 years’ experience in desktop engineering or end user experience role

N/A

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range $97,800.00 - $139,500.00

Incentive Range 6% to 10%

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

OCC is an equal opportunity employer that is committed to diversity, equity, and inclusion. OCC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, citizenship status, sex, sexual orientation, gender identity or expression, disability, age, marital status, religion, veteran status, or any other characteristics protected by applicable federal, state, or local laws.

Numerous studies have shown that people from certain groups are less likely than others to apply to jobs if they believe they do not meet 100% of the requirements. We encourage everyone to review our open positions and apply if you think your experience may be a match, even if you do not meet all of the qualifications. Your perspective may be an element we need to continue building innovative solutions to support the markets and market participants we serve.

If you need a disability related accommodation for any part of the application process, please email talentacquisition@theocc.com.