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User Operations Associate Jobs in Illinois (NOW HIRING)

JP Morgan Chase

AWM- Product, Associate

Chicago, IL · On-site

Wealth Management, Mortgage Product Owner (Associate) About the Global Mortgage Solutions Business ... operations-for example, translating requirements into user stories, accelerating analysis and ...

JPMorgan Chase & Co.

AWM- Product, Associate

Chicago, IL · On-site

$85K - $135K/yr

Wealth Management, Mortgage Product Owner (Associate) About the Global Mortgage Solutions Business ... operations-for example, translating requirements into user stories, accelerating analysis and ...

TierPoint

Operations Technician I

Chicago, IL · On-site

... User level experience with at least one server Operating System • Provide remote hands and eyes ... Required : • Associate's degree, or equivalent experience and two years working experience in a ...

Tierpoint

Operations Technician I

Chicago, IL · On-site

User level experience with at least one server Operating System * Provide remote hands and eyes ... Associate's degree, or equivalent experience and two years working experience in a customer service ...

Tierpoint

Operations Technician I

Chicago, IL

User level experience with at least one server Operating System * Provide remote hands and eyes ... Associate's degree, or equivalent experience and two years working experience in a customer service ...

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User Operations Associate information

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
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What job categories do people searching User Operations Associate jobs in Illinois look for? The top searched job categories for User Operations Associate jobs in Illinois are:
What cities in Illinois are hiring for User Operations Associate jobs? Cities in Illinois with the most User Operations Associate job openings:
User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Operations Manager (Registered)

Operations Manager (Registered)

American Community Bank & Trust

Crystal Lake, IL • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
The American Community Wealth Management (ACWM) Operations Manager leads process improvement and provides effective, efficient and consistent administrative, client service, operational, and compliance support to the wealth management department. The role is structured to deliver a high-quality client experience while ensuring operational accuracy, regulatory adherence, and internal process discipline and improvement. Please note: Candidates must obtain required licensure within 12 months of hire if not currently licensed. Visit our website at https://www.amcomwealth.com/
What You'll Do
Direct Client Service - Individual & Family Accounts
  • Deliver high-level client communication in person, by phone, and via email/portal.
  • Resolve client inquiries promptly and professionally, with timely follow-up.
  • Drive client adoption of technology platforms and provide user support.
Direct Client Service - Retirement Plan (401(k)) Clients
  • Prepare documentation to solicit, open, and maintain retirement plan relationships.
  • Coordinate account setup and servicing for plan clients.
  • Collaborate with advisors and partners to ensure smooth plan administration.
Operations & Account Administration
  • Manage and optimize daily account-processing workflows, identifying and implementing efficiency improvements.
  • Maintain compliant, well-organized client records and documentation.
  • Implement and leverage technology enhancements to increase team productivity.
  • Own production of internal reports for senior management and billing.
Audit, Risk & Compliance Management
  • Prepare documentation and reconciliations for internal audits and risk assessments.
  • Research historical account data to support audit and compliance inquiries.
  • Ensure adherence to regulatory requirements and licensing standards, as applicable.

COMPETENCIES:
  • Communication
  • Client Orientation
  • Strong organizational skills
  • Adaptability and flexibility
  • Integrity and ethical judgement
  • Relationship Building and interpersonal skills
  • Results-driven mindset
  • Personal accountability and initiative
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with wealth management platforms (e.g., Black Diamond)

Requirements
Education
  • Associate degree in a business-related field preferred or equivalent work experience.
  • FINRA Series 7 and 66 (or Series 63/65) strongly preferred; must obtain required licensure within 12 months if not currently licensed.

Experience
  • Minimum 10 years of administrative or related experience.
  • Prior wealth management administrative experience required.

Pre-Employment Screening
All candidates are invited to take our pre-employment screening ahead of time, by copying and pasting this link to complete the assessment: https://www.ondemandassessment.com/o/JB-I55PU5FDF/landing?u=1089394
American Community Bank & Trust (ACBT) is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, non-disqualifying physical or mental disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws. All employment decisions are made on the basis of qualifications, merit and business need. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Full-Time; Exempt
This is an on-site role; our in-office culture prioritizes relationship-building and collaboration.
401k, Medical, Vision, Dental, Disability, Life, +
$70,000 - $90,000+ per year, commensurate with experience
Salary Description
$70,000 - $90,000 per year

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