User Operations Associate Jobs in Illinois (NOW HIRING)

Company Description

Zenith is a full-service media agency with capabilities and expertise across all channels and disciplines. Zenith is part of Publicis Media, the #1 media buying network in the Americas and #2 globally. As "The ROI Agency," Zenith's expertise lies in driving real, tangible business outcomes, not just media metrics, that will have a measurable effect on our clients' business. Every investment we make has an ROI mindset-not just for our clients, but for our agency at large. We're focused on driving the maximum value for our people, our capabilities and our media investments for some of the world's leading brands.

Overview

The Operations team manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. Our focus is on standardizing tasks and integrating detailed work streams for efficient operations. We create a space for those whose strengths include being highly organized problem-solvers.

Responsibilities

Macro Tasks

• Project management
• Process improvements
• Guideline development, sharing, and enforcement
• Quality assurance
• Reporting & Compliance
• System Expert

Daily Tasks

• Work hand-in-hand with Director on team roles and responsibilities, and prioritizing key projects across the team
• Connect with Strategy and Investment peers on account-specific requests
• Oversee and manage agency tools and systems:

• • Maintain system hierarchies, structure, and user security
  • Facilitate trainings for team members
  • Create/enforce workflows & processes
  • Support Data Governance and PM compliances
  • Trouble-shoot any issues/questions that arise

• Ensure compliance for tasks such as:
  • Managing client-specific billing procedures
  • Product codes and other systems work
• Strong Time Management
• Extensive reporting including system and billing QA and troubleshooting

Qualifications

What you're like:

• Able to balance numerous, simultaneous work streams
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Motivated to ensure a competent team, who has fun while achieving accomplishments
• Organized, diligent, skilled at time management, dedicated to accuracy, a strong critical thinker, and capable of managing multiple tasks.
• Skilled at nurturing relationships - a resourceful issue resolver, a customer service specialist, a standout colleague.
• A strong communicator - able to write clearly, speak professionally, and translate data analysis into insights.
• Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.

What we seek in a Supervisor:

• 3+ year experience in planning, operations, finance, project management or data analysis, preferably in a media agency or advertising agency
• Bachelor's Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications or related
• Proficiency in making progress/completing work, even with overlapping deadlines
• An individual who equally cares about their own career as well as the Associates
• The ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)
• Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
• Experience developing and presenting your thoughts and ideas.
• Flexible and able to adapt to change in a fast-paced and constantly-changing environment
• Brave voices who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others.
• Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments.
• A team player who enjoys learning and is willing to lean into new opportunities...with a smile.
• A future Associate Director with us.
• A commitment to diversity, equity, and inclusion

Additional Information

Our Publicis Groupe motto "Viva La Difference" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. 

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.  Our benefits package includes medical coverage, dental, vision, disability, 401K,  as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.  All your information will be kept confidential according to EEO guidelines. 

Compensation Range: 73,910 - $90,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/9/2025.

 Compensation Range: USD $73,910.00 - USD $106,260.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/27/2025.Employment Type: OTHER