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User Operations Associate Jobs in Illinois (NOW HIRING)

Auria

Satellite Operations Controller

Chicago, IL · On-site

$70K - $90K/yr

Participate on assigned projects and missions in addition to supporting user and customer interface ... Senior - BA/BS degree and 5+ years of experience, or Associates degree and 7+ years of experience.

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User Operations Associate information

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in Illinois?

For User Operations Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in Illinois look for?

The top searched job categories for User Operations Associate jobs in Illinois are:

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Cities in Illinois with the most User Operations Associate job openings:

User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Illinois as of July 2026, with employment types broken down into 78% Full Time, 15% Part Time, 4% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Senior Technician, End User Support

Chicago, IL • On-site

Addison Group
See more jobs at Addison Groupexternal

Full-time

Re-posted 28 days ago

Job description

Role Overview:

The Senior End User Support Technician acts as the primary technical lead and highest escalation point for the deskside support team. While mid-level technicians focus on resolving Tier 2 issues, the Senior Technician manages complex infrastructure-level endpoint challenges, leads technical projects, and provides technical mentorship to junior staff. This role bridges the gap between end-user support and the broader Infrastructure and Security teams to ensure a secure and optimized computing environment.

Responsibilities:

Operational Mentorship & Standards

·      Provide technical guidance, mentoring, and peer review for Associate and mid-level Technicians.

·      Standardize documentation and develop "Gold Build" configurations for the team's knowledge base.

·      Oversee the accuracy of the global asset management system and perform periodic audits.

·      Collaborate with Level 1 support and infrastructure teams to streamline ticket triage and escalation workflows.

Technical Support

·      Serve as the final Tier 3 escalation point for complex hardware and software issues that cannot be resolved by the broader team.

·      Deliver white-glove support and high-touch service, including C-level executives.

·      Lead large-scale hardware refresh programs, OS migrations, and site-wide technology deployments.

·      Perform deep-dive root cause analysis for recurring technical trends and implement permanent system fixes.

·      Manage and optimize automated deployment tools, including system imaging, Intune, and SCCM packaging.

·      Oversee the health and security compliance of the endpoint fleet

·      Manage the lifecycle and advanced configuration of conference room A/V technology to ensure meeting readiness.

·      Provide hands-on support for hardware, software, peripherals, and network connectivity.

·      Rare off-hours or weekends as needed

Knowledge, Skills, Education:

·      5+ years of experience in corporate Help Desk or Deskside Support.

·      Advanced expertise in Windows 11, including PowerShell scripting and Group Policy (GPO).

·      Deep proficiency in the Microsoft 365 environment, including Exchange Online and Entra ID (Azure AD).

·      Expert knowledge of endpoint management tools such as Intune, SCCM, and Autopilot.

·      Experience with VOIP/soft phones and admin consoles, call routing, and management.

·      Strong understanding of advanced networking concepts, including TCP/IP, DNS, DHCP, and VLANs.

·      Proven project management skills with the ability to lead cross-functional initiatives independently.

·      High attention to detail and professional communication skills for executive-level interaction.

·      Resourcefulness and problem-solving aptitude

·      Willingness to provide occasional after-hours support for critical project cutovers or executive needs.

Salary: $75k-$80k plus bonus