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User Operations Associate Jobs in Grand Rapids, MI

Pwc

US Tech - AI Product Senior Associate

Grand Rapids, MI · Hybrid

$55K - $187K/yr

You will sit at the intersection of the business, user experience, and the technologies that solve ... This role offers an exceptional opportunity for personal growth in operational leadership and large ...

Spectrum Health

Systems Engineer Associate

Caledonia, MI · On-site

Provides technical risk assessment of system readiness for operational turnover. Research emerging ... Maintains knowledge of end user devices and integration with equipment, networking concepts (such ...

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Dicastal North America

SAP Specialist

Greenville, MI · On-site

Summary The SAP Specialist is responsible for supporting SAP system operations, inventory ... Administer and monitor SAP user access, roles, permissions, and system activities in accordance ...

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All JobsUser Operations Associate JobsUser Operations Associate Jobs in Grand Rapids, MI

User Operations Associate information

See Grand Rapids, MI salary details

$10

$25

$51

How much do user operations associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for user operations associate in Grand Rapids, MI is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $29.09 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What are popular job titles related to User Operations Associate jobs in Grand Rapids, MI? For User Operations Associate jobs in Grand Rapids, MI, the most frequently searched job titles are:
What job categories do people searching User Operations Associate jobs in Grand Rapids, MI look for? The top searched job categories for User Operations Associate jobs in Grand Rapids, MI are:
User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Grand Rapids, MI as of July 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 2% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,428 per year, or $25.2 per hour.

Associate, Technology Support

High Street Insurance Partners

Grand Rapids, MI

Full-time

Posted 25 days ago

Job description

Job Title: Associate, Technology Support
Location: Highstreet Insurance Partners - Grand Rapids, MI
Job type: Temporary Full-Time
Duration: Up to 6 Months
Summary
Highstreet Insurance Partners is one of the fastest growing independent insurance brokerages in the United States. We pride ourselves on building meaningful partnerships that challenge the status quo while focusing on integrity, respect and transparency. Supporting our national network of entrepreneurs by providing them world-class support is our number one priority.
As an Associate, Technology Support with our company, your mission will be to support the operations of the company’s technology platform, internal customer support, and ensuring adherence to the security/governance processes set forth by HSIP leadership. This role requires strong communication, technical skills and functional knowledge of IT best practices.
Roles and Responsibilities
  • Provides first line investigation and diagnosis of end user computing issues delivered via Service Desk Ticketing System.
  • Responds to a broad range of service requests for IT support and taking action to fulfill requests or provide resolution.
  • Identify and diagnose issues and problems to prevent reoccurrence.
  • Provides excellent customer service to problem resolution within established SLAs.
  • Establishes strong working relationships with internal and external customers, ensuring customer satisfaction by responding to all service requests in a timely and professional manner.
  • Contributes to Service Desk Knowledgebase.
  • Identifies problems that may be affecting the enterprise and escalate when appropriate.
  • Escalate, if needed, unresolved issues to a higher level of support.
  • Monitor issues from start to resolution.
  • This description is not meant to be all-inclusive and may be expanded or changed at the discretion of our leadership team to align with our goals.
Who You’ll Serve
Our Information Technology department serves the entire Highstreet Insurance Partners enterprise. As such, you’ll be expected to provide support to all our business units, team members, and operational staff.
Who You Are
  • Collaborative: Understands and displays the importance of knowledge sharing within a team setting.
  • Work style: Engage in a highly interactive, collaborative environment devoid of both ego and attitude. Our team works better together, it values your perspective as well as others and strive to create a safe and enjoyable environment to share ideas – even bad ones.
  • Problem solver: Tenaciously works problems to resolution.
  • Timeliness: Appreciate the urgency and importance of your role and the technology you support.
  • Self-development: Strive for continuous improvement and are open to change and critical feedback.
  • Innovative: Committed to exploring new and innovative technology and to immersing yourself in that pursuit to keep you, our team, and our organization an industry leader.
  • Transparency: Speak frankly and clearly about technology to non-technical team members.
Competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
  • Bachelor’s Degree with an emphasis on Information Technology strongly preferred.
  • 2+ years of Service Desk experience within a complex IT environment.
Requisite Skills
  • Experience with using a Service Desk Ticketing System, triaging computer related issues, and taking the appropriate action.
  • Strong experience with the Windows 10/11 operating systems.
  • Experience in the creation and management of user accounts in Azure AD, Microsoft 365, and Exchange Online.
  • Strong experience with Google Workspace and management of user accounts.
  • Strong communication, writing, and documentation skills for contribution to the Service Desk Knowledgebase.
  • Technical understanding of DNS, DHCP, AD, Print Management, Group Policy, SMTP, TCP/IP networking concepts and various associated technologies and platforms.
  • Exceptional communication skills while troubleshooting technical problems and escalations in order to provide superior customer service.
  • Industry recognized certifications preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
  • Moderate stress due to regular deadlines and daily challenges.
  • High finger dexterity while typing documents and forms.
  • Occasionally lift up to 20lbs.
Work Environment
  • Work is done in a temperature-controlled, non-smoking office.
  • Hybrid work arrangement.
  • Workstations are cubicles with low-medium walls.
  • The noise level in the work environment is usually moderate.
Why Work Here?
Highstreet Insurance Partners values and rewards integrity, continuous learning, creativity, transparency and a spirit of service and giving back.

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