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User Operations Associate Jobs in Grand Rapids, MI

Pwc

Senior Technical Product Owner

Grand Rapids, MI

$121K - $160K/yr

... exceptional user experiences. Focused on relationships, you are building meaningful client ... operations. As a Senior Associate, you will leverage your problem-solving skills and critical ...

Gordon Food Service

Senior Software Engineer

Wyoming, MI · On-site +1

$111K - $146K/yr

They analyze user needs and develop software solutions. They will design software or customize ... Mentors Associate or Intermediate software engineers. * Analyzes and resolves program/script or ...

Kendall Group

IT Systems Administrator

Wyoming, MI

We're that company where people stay! We're proud to say more than 60% of our associates have more ... The IT Systems Administrator will be responsible for the day-to-day operations of our network, as ...

Kendall Group

IT Systems Administrator

Grand Rapids, MI · On-site

We're that company where people stay! We're proud to say more than 60% of our associates have more ... The IT Systems Administrator will be responsible for the day-to-day operations of our network, as ...

Pwc

Technical Program Manager

Grand Rapids, MI · On-site

$123K - $160K/yr

Industry/Sector Not Applicable Specialism Software Engineering Management Level Associate & Summary ... user experiences. Driven by curiosity, you are a reliable, contributing member of a team. In our ...

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Kendall Group

IT Systems Administrator

Grand Rapids, MI · On-site

We're that company where people stay! We're proud to say more than 60% of our associates have more ... The IT Systems Administrator will be responsible for the day-to-day operations of our network, as ...

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User Operations Associate information

See Grand Rapids, MI salary details

$10

$25

$51

How much do user operations associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for user operations associate in Grand Rapids, MI is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $29.09 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What are popular job titles related to User Operations Associate jobs in Grand Rapids, MI? For User Operations Associate jobs in Grand Rapids, MI, the most frequently searched job titles are:
What job categories do people searching User Operations Associate jobs in Grand Rapids, MI look for? The top searched job categories for User Operations Associate jobs in Grand Rapids, MI are:
User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Grand Rapids, MI as of July 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 2% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,428 per year, or $25.2 per hour.

Group Manager - Human Resources Information Systems

Haworth, Inc.

Holland, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Haworth rating

7.4

Company rating: 7.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

17th of 51 rated furniture manufacturers

Job description

Job Title: Group Manager - Human Resources Information Systems
Posting Start Date: 7/1/26
Join the Future of Workspace Innovation at Haworth
Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture, we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.
We're looking for visionaries like you to help write the next chapter of our story.
Discover more here!
Job Overview
We are currently looking for a Group Manager - Human Resources Information Systems to join our team onsite in Holland, MI.As the Group Manager - HRIS, you will lead the strategy, governance, and evolution of Haworth's HR technology landscape, influencing enterprise-wide direction and ensuring alignment with business priorities, workforce needs, and the HR operating model. The role partners across HR, IT, and business leadership to translate organizational needs into scalable system capabilities, establish clear governance and standards, and drive consistent, compliant, and user-centered solutions across the employee lifecycle. Provides global direction and influence to ensure effective utilization of HR systems (e.g., major HR platforms such as SAP SuccessFactors) while balancing standardization with regional flexibility. Leads a local team and external partners to deliver high-impact initiatives, optimize system performance, and enable a modern, efficient digital employee experience.
Required Qualifications
Education
  • Bachelor's degree in Human Resources, Business Administration, Information Systems, Organizational Development, or related field.
  • Education Equivalency:
    • Associate's degree in Human Resources, Business Administration, Information Systems, Organizational Development, or related field, plus 2 years of related HR leadership, HRIS, HR operations, HR business partner, talent, total rewards, compliance, or organizational effectiveness experience.
    • If no post secondary education, 4 years of related HR leadership, HRIS, HR operations, HR business partner, talent, total rewards, compliance, or organizational effectiveness experience.
    • Military Equivalency at www.mynextmove.org/vets/find/military

Experience
  • 10 years of related HR leadership, HRIS, HR operations, HR business partner, talent, total rewards, compliance, or organizational effectiveness experience with a Bachelor's degree or,
  • 7 years of related HR leadership, HRIS, HR operations, HR business partner, talent, total rewards, compliance, or organizational effectiveness experience with a Master's degree.
  • 5 years or more of supervisory experience.

In addition:
  • Applicants must be able to work onsite in Holland, MI without relocation assistance.
  • Applicants must possess an unrestricted right to work in the US to be eligible for this position.
  • Ability to travel internationally up to 10 percent of the time.

Preferred Qualifications
  • Demonstrated expertise in HR technology strategy, roadmap development, and optimization of enterprise HR platforms, including SAP SuccessFactors or comparable global HR solutions.
  • Strong experience in HR systems governance, data governance, integrations, vendor management, and collaboration with privacy and security teams to ensure compliance, audit readiness, and operational excellence.
  • Proven ability to lead large-scale HR technology programs, drive change management, and enhance the digital employee experience through scalable, user-centered solutions across the employee lifecycle.
  • Track record of influencing senior stakeholders through effective executive communication, cross-functional partnership, and leadership across HR, IT, security, privacy, and business teams.
  • Experience in complex, global, matrixed organizations with mature HR technology environments, demonstrating the ability to balance global process standardization with regional business and regulatory requirements; industry experience in manufacturing, corporate shared services, or enterprise HR operations is highly valued.

Essential Functions
  • Defines and drives the HR technology strategy and roadmap, influencing global priorities and ensuring alignment with business objectives and the HR operating model.
  • Establishes and maintains governance models, standards, and decision frameworks for HR systems, data, integrations, and vendor management to ensure consistency and scalability.
  • Partners with IT and enterprise stakeholders to align HR technology solutions with broader architecture, security, privacy, and integration standards.
  • Provides direction on system configuration and utilization, guiding teams on how to effectively leverage HR technologies while balancing global consistency with regional requirements.
  • Ensures strong practices related to data quality, governance, compliance, and audit readiness across jurisdictions through appropriate oversight and controls.
  • Drives simplification and optimization of HR processes across the employee lifecycle, improving usability, efficiency, and data quality through thoughtful system design.
  • Leads and influences large-scale HR technology initiatives, ensuring disciplined program execution, stakeholder alignment, and successful adoption across the organization.
  • Leads and develops the HR Technology team and manages external partners, establishing clear roles and operating models across HR Technology, COEs, HR Operations, and IT.
  • Must be able to perform all essential job functions with/without accommodation.
  • Uses office automation, communication, software, and tools used in Haworth office environment.
  • Performs other duties within scope as assigned.

#LI-JG1
Design your future with Haworth
Headquartered in Holland Michigan, Haworth is a family owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state of the art resources, collaborate with cross functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.
We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.
At Haworth, members enjoy benefits from their first day of employment:
  • 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
  • Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance.
  • 401k Match: Contribute 6% of your annual salary, and Haworth will match up to 7%.
  • Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance.
  • On-Site Gym: Well-equipped gym, open 24/7.
  • Annual Bonus Programs
  • Tuition Reimbursement
  • Volunteer Time Off
  • Parental Leave
  • Pet Insurance
  • Zero Waste to Landfill

Haworth Values
At Haworth, we have a strong set of values that guide our business and help us align with our customers.
We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth: Home Page

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