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User Operations Associate Jobs in Texas (NOW HIRING)

Witherite Law Group

IT Support Specialist

Dallas, TX · On-site

The IT Support Associate will provide first-level technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of IT services while maintaining user ...

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$10

$24

$49

How much do user operations associate jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for user operations associate in Texas is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $28.22 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
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User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Texas as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 2% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,857 per year, or $24.5 per hour.

Technology Operations Associate - Texas

Leo Wealth Global

Hurst, TX

Other

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

Technology Operations Associate

Leo Wealth | Hurst, TX | Supporting U.S. and Asia Locations

About Leo Wealth

Leo Wealth is a fast-growing global wealth management firm delivering exceptional financial guidance across international markets. We are currently executing an exciting expansion plan across Asia, and our Hurst, Texas office serves as a key operational hub supporting a growing network of colleagues and clients across the United States and Asia.

Position Overview

Leo Wealth is seeking a motivated and technically skilled Technology Operations Associate to join our team during an exciting period of global growth. This role serves as a key right-hand resource to the Director of Operations, supporting the firm’s technology infrastructure and helping drive operational excellence across a multi-location, international environment. The ideal candidate brings a solid IT foundation, strong organizational instincts, and the ability to scale systems and processes alongside a rapidly expanding organization.

Key Responsibilities

•       Partner closely with the Director of Operations to support and advance the firm’s technology strategy

•       Administer and maintain day-to-day IT operations across U.S. and Asia office locations

•       Serve as a primary point of support for the firm’s technology stack, ensuring uptime, security, and performance

•       Lead and participate in the full lifecycle of new technology tools — from RFP development and vendor evaluation through selection, implementation, and ongoing administration

•       Manage user accounts, permissions, and access across core business systems

•       Support network infrastructure, including basic configuration, troubleshooting, and coordination with external vendors

•       Maintain documentation for systems, processes, and IT policies

•       Provide end-user support and training on Microsoft 365 and other business applications

•       Support onboarding of new staff and office locations as the firm continues to grow globally

Qualifications

•       2+ years of experience in an IT administration, systems support, or technology operations role

•       Experience with Addepar or similar portfolio reporting platforms strongly preferred

•       Proficiency with Microsoft 365 and common MS applications (Outlook, Teams, SharePoint, Excel, etc.)

•       Working knowledge of networking fundamentals — DNS, VPN, LAN/WAN, firewalls

•       Experience with systems administration in a Windows environment

•       Familiarity with IT procurement and vendor evaluation processes is a plus

•       Strong organizational and communication skills with the ability to manage multiple priorities

•       Comfortable supporting a global team across multiple time zones

•       Thrives in a fast-paced, high-growth environment

•       Financial services or professional services experience preferred but not required

Compensation & Benefits

•       Competitive base salary commensurate with experience

•       Performance-based bonus plan

•       Health, dental, and vision insurance

•       401(k) retirement plan

•       Opportunity to grow with a firm in active global expansion

Why Leo Wealth

This is a unique opportunity to sit at the intersection of technology and operations at a global wealth management firm in full growth mode. As Leo Wealth expands across Asia and beyond, the Technology Operations Associate will play a meaningful role in shaping how the firm’s technology infrastructure scales. If you are a self-starter who wants your work to have real impact, we’d love to hear from you.

Apply