User Operations Associate Jobs in Texas (NOW HIRING)

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

You're an operations-minded professional who finds genuine satisfaction in building excellent systems and making them run well. You don't need to own the strategy to do your best work. In fact, you thrive when you have a clear framework to execute against and the ownership to make it hum. You're the kind of person who notices when a content library is disorganized and fixes it without being asked. You understand that a sales rep who can't find the right asset in 30 seconds is a rep who goes into a meeting unprepared, and you take that seriously. You're comfortable in data and reporting tools, and you know that a well-built dashboard is only as valuable as the story it tells. You've seen what good enablement operations looks like at a high-growth company, and you bring opinions about how to get there. You don't need to be trained on the fundamentals. You're ready to help us improve. You also see AI as a genuine tool for doing your job better, not a buzzword. You've experimented with how AI can create leverage in an enablement context and you have a real point of view on where it helps and where it doesn't.

Lantern is scaling fast, and the Enablement function is evolving from a support function into a strategic driver of commercial performance. We need someone who can own the operational backbone of that transformation. The Enablement Operations Associate owns the day-to-day execution of our two core enablement platforms (Highspot and Gong), our new hire onboarding program, and the reporting infrastructure that connects enablement activity to commercial outcomes. You'll work closely with the Director of Enablement and VP of Enablement to execute their vision with precision and consistency. This is a role for someone who wants to build something. We're in the process of raising the bar on how we measure and deliver enablement at Lantern, and this person will be at the center of that work.

Location: New York, NY | USA | Hybrid | Open to Hybrid in Dallas, TX and Washington, DC

Responsibilities:

Highspot Administration & Content Governance

• Own the day-to-day administration of Highspot including content taxonomy, tagging, organization, and hygiene so reps can find what they need quickly and trust that it's current.

• Maintain and enforce the content governance framework defined by the Director of Enablement, including content lifecycle management, archiving outdated assets, and flagging gaps.

• Monitor platform adoption and usage analytics; surface insights on what content is being used, what's being ignored, and where reps are going off-platform.

• Manage user access, permissions, and onboarding of new team members to Highspot.

• Serve as the internal expert and go-to resource for Highspot best practices across the commercial team.

Gong Administration & Reporting

• Own day-to-day Gong administration including configuration, scorecard maintenance, and user management.

• Build and maintain Gong reports and dashboards that track call activity, conversation trends, and coaching opportunities across the commercial team.

• Translate Gong data into actionable insights for sales leadership and the L&D team.

• Ensure Gong is being used effectively across the commercial org and identify adoption gaps that need to be addressed.

Enablement Reporting & Analytics

• Own the enablement reporting cadence, building and maintaining dashboards that track the metrics leadership cares about: certification completion, content adoption, onboarding ramp time, and leading indicators tied to commercial performance.

• Run regular reporting cycles and prepare data summaries for the Director and VP of Enablement to use in leadership reviews.

• Identify trends and anomalies in the data and proactively flag them; this is not a passive reporting role.

• Support the transition from activity-based metrics (attendance, response times) to impact-based metrics (win rates, ramp velocity) as the team's measurement framework evolves.

New Hire Onboarding Coordination

• Own the operational execution of Lantern's 90-day commercial onboarding program, including scheduling, logistics, completion tracking, and coordination with hiring managers.

• Ensure every new commercial hire has a consistent, well-run onboarding experience from day one.

• Track onboarding KPIs (pass rates, completion rates, manager survey scores) and report results to the Director of Enablement on a regular cadence.

• Identify and flag gaps or friction points in the onboarding experience; bring recommendations for improvement to the Director of Enablement.

• Maintain and update onboarding materials in Highspot as messaging, products, and processes evolve.

Requirements:

• 3-5 years of experience in sales enablement, revenue operations, or a related field with demonstrated ownership of enablement platforms or systems.

• Hands-on experience with Highspot or a comparable sales enablement platform; Gong experience strongly preferred.

• Strong analytical skills with the ability to build clean reports, interpret data, and communicate findings clearly to non-technical stakeholders.

• Exceptional organizational skills and attention to detail; you hold yourself to a high standard on the quality and consistency of your work.

• Proactive and self-directed; you don't wait to be told when something needs fixing.

• Strong communicator who can work cross-functionally with sales, CS, and marketing teams without needing constant direction.

• Experience supporting onboarding or training programs in a fast-paced, high-growth environment is a plus.

• Genuine interest in healthcare, benefits, or health tech is a plus but not required.

• Demonstrated comfort using AI tools to improve enablement workflows. We'll ask every candidate how they're currently using AI in their role to improve the enablement function. We're looking for a thoughtful, specific answer grounded in real experience, not a generic response. Candidates who can't speak to this concretely will not advance in the process.

• Proficiency with Salesforce Sales Cloud. Experience working within a GTM tech stack where Salesforce is the system of record and understanding how enablement platforms connect to it.

Why this role, Why now

Lantern is at an inflection point. We're scaling our commercial team, elevating our enablement function, and building the systems that will power our next phase of growth. Your fingerprints will be on how this function works for years to come. If you're someone who gets energy from building clean, reliable systems inside a fast-moving organization and you want to see the direct connection between your work and how well a commercial team performs, this is your role.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.