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User Operations Associate Jobs in Texas (NOW HIRING)

Visa's Corporate IT organization is looking for an enthusiastic Asset Management Analyst to join our End User Operations (EUO) team. This is a great opportunity to apply your technical skills in a ...

Visa's Corporate IT organization is looking for an enthusiastic Asset Management Analyst to join our End User Operations (EUO) team. This is a great opportunity to apply your technical skills in a ...

Train associates, supervisors, and operational leadership on WMS functionality, system processes ... Develop, maintain, and update SOPs, process documentation, training materials, and user guides

Train associates, supervisors, and operational leadership on WMS functionality, system processes ... Develop, maintain, and update SOPs, process documentation, training materials, and user guides

Train associates, supervisors, and operational leadership on WMS functionality, system processes ... Develop, maintain, and update SOPs, process documentation, training materials, and user guides

... based associates across the country. The Learning Operations Specialist supports discovery and ... Oversee user access, roles, permissions, and security settings to maintain data integrity * Manage ...

... based associates across the country. The Learning Operations Specialist supports discovery and ... Oversee user access, roles, permissions, and security settings to maintain data integrity * Manage ...

... based associates across the country. The Learning Operations Specialist supports discovery and ... Oversee user access, roles, permissions, and security settings to maintain data integrity * Manage ...

... based associates across the country. The Learning Operations Specialist supports discovery and ... Oversee user access, roles, permissions, and security settings to maintain data integrity * Manage ...

... based associates across the country. The Learning Operations Specialist supports discovery and ... Oversee user access, roles, permissions, and security settings to maintain data integrity * Manage ...

... based associates across the country. The Learning Operations Specialist supports discovery and ... Oversee user access, roles, permissions, and security settings to maintain data integrity * Manage ...

... based associates across the country. The Learning Operations Specialist supports discovery and ... Oversee user access, roles, permissions, and security settings to maintain data integrity * Manage ...

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User Operations Associate information

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What are popular job titles related to User Operations Associate jobs in Texas? For User Operations Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching User Operations Associate jobs in Texas look for? The top searched job categories for User Operations Associate jobs in Texas are:
Asset & Wealth Management Operations - Real Estate Yardi Specialist - Dallas- Senior Associate

Asset & Wealth Management Operations - Real Estate Yardi Specialist - Dallas- Senior Associate

Goldman Sachs

Dallas, TX • On-site

Other

Re-posted 10 days ago


Goldman Sachs rating

8.2

Company rating: 8.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

44th of 148 rated banks


Job description

COMPANY OVERVIEW
The Goldman Sachs Group is a bank holding company and a leading global investment banking, securities, and investment management firm. Goldman Sachs provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments, and high net worth individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in London, Frankfurt, Tokyo, Hong Kong and other major financial centers around the world. 
ASSET MANAGEMENT
The Asset and Wealth Management Division (AWM) invests in corporate equity and debt, real estate equity and debt, and infrastructure-related assets and companies. The Asset and Wealth Management Private investing business operates on a global platform and our team works in a fast-paced, exciting environment. We look for individuals with versatile skills and a passion for investing.
YOUR IMPACT
The Asset and Wealth Management Division (AWM) is looking to add a Senior Associate to its team in Dallas to serve as a Yardi Admin team member team offering dedicated support for the AWM Private Real Estate Investing platform. 

Asset and Wealth Management Division is focused on a wide range of real estate activities and transactions, including acquisition, disposition, financing (both lending and borrowing), construction, development, and asset management.  Asset classes include office, retail, multifamily, hospitality and industrial. The Yardi Administrator position will provide support for many facets of the closing process related to these types of transactions, as well as general transaction project management. Excellent organizational, project management and customer service skills are required. The candidate will have 3-4 years of experience administering Yardi Systems, must be a self-starter, have excellent verbal and written communication skills, be proficient in Word and Excel, and enjoy working in a team environment.


KEY RESPONSIBILITIES
    Collaborate closely with GS Yardi Admin team, GS workstream leads, Third Party Consultants, and other internal/external stakeholders. 
    Assist with system governance; review security configuration and control structure to identify gaps and propose recommended changes.
    Set up properties, entities, workflows, and assist with onboardings, implementations, integrations, system-wide troubleshooting. 
    Collaborate with the business Engineering teams to optimize data needs and data flows to support GS business operations, including custom reporting. 
    Provide insights and guidance on best practices for the effective utilization of the Yardi platform for business needs. 
    Maintain and update Yardi configuration documents governance framework, related policies & procedures, and training materials. 
    Conduct end user training - both internally and externally.
    Monitor support desk ticketing system that is utilized by GS, Property Management Companies, JV Partners and Accounting Vendors.
    Learn GS systems, process flows feeds, business needs to ensure comprehensive understanding in carrying out other responsibilities.
 

REQUIREMENTS               
    3 + years of experience as a Yardi Specialist/Administrator with the following modules: Core Voyager- Residential, Commercial, Investment Management, Fixed Assets, Job Cost, P2P, CRM, Elevate - ABF/Forecast Manager, Forecast IQ. 
    Execution-oriented and experience working with global teams. 
    Ability to collaborate with multiple stakeholders, including third party consultants and has well-developed organization sensitivity. 
    Excellent communication, presentation, and interpersonal skills. 
    Comfortable working in high-pace, consensus-driven global team environment. 
    Critical thinking and problem-solving skills.  
    Systems-oriented with creative and analytical skills with ability to create innovative solutions.
    Strong data management, knowledge of real estate accounting and financial reporting. 
    Commercial real estate experience highly preferred. 

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html


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About Goldman Sachs

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At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1869