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User Operations Associate Jobs in Texas (NOW HIRING)

Walmart

Senior Technology Operations

Dallas, TX · On-site

Sound understanding of UX and UI development * Strong interpersonal skills and the ability to work ... We believe we are best equipped to help our associates,customersand the communities we serve live ...

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User Operations Associate information

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in Texas?

For User Operations Associate jobs in Texas, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in Texas look for?

The top searched job categories for User Operations Associate jobs in Texas are:

User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Lead End User Computing Engineer - Apple

GM Financial

Arlington, TX • On-site

$89K - $118K/yr

Full-time

Retirement

Posted 12 days ago

GM Financial rating

8.2

Company rating: 8.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

55th of 175 rated vehicle equipment hire

Job description


Why GMF Technology?
Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.
Please note: We are unable to provide any type of sponsorship for this position at this time.
Responsibilities
About the role:
The Lead for Apple Endpoint Management is responsible for the strategy, governance, engineering, and operational management of the GM Financial Apple ecosystem, including macOS and iOS devices, leveraging JAMF as the primary endpoint management platform. This role provides technical leadership and oversight to ensure secure, scalable, and user-centric deployment, configuration, and lifecycle management of Apple devices across the enterprise.
The position partners closely with infrastructure, security, networking, and end-user computing teams to deliver a high-performance, compliant, and frictionless user experience while aligning with enterprise standards and modernization initiatives.
Platform Ownership
  • Lead design, implementation, and optimization of JAMF Pro for device management at scale
  • Lead end-to-end management of Apple enterprise platforms including Apple Business Manager (ABM), MDM (Intune), and Apple service integrations
  • Oversee automation, scripting (Bash/Python), and zero-touch deployment (DEP/ABM) strategies
  • Manage application packaging, deployment, and updates via JAMF and enterprise app catalog
  • Lead vendor management and roadmap alignment with Apple and JAMF

Device Lifecycle and Deployment
  • Drive Apple device lifecycle management (procurement, provisioning, compliance, patching, retirement)
  • Drive zero-touch deployment, provisioning, and configuration standards for Apple devices across the enterprise

Security and Compliance
  • Establish and enforce security baselines, policies, and compliance controls for macOS/iOS
  • Ensure integration with identity providers (e.g., Entra/Okta) and conditional access strategies
  • Partner with cybersecurity to integrate endpoint protection, conditional access, and compliance frameworks

Operational Excellence
  • Lead and mentor engineers and admins supporting Apple platforms
  • Provide Tier 3 escalation support for complex Apple endpoint and JAMF-related issues
  • Collaborate with VDI, identity (Azure AD/Entra), and MDM/UEM teams for cross-platform alignment
  • Define SLAs, performance KPIs, and support models for Apple platforms
  • Drive continuous improvement in device performance, reliability, and end-user experience
  • Develop metrics, reporting, and continuous improvement initiatives for endpoint performance and user experience

Qualifications
What makes You an ideal candidate?
Skills and Knowledge
  • Experience in endpoint management, with strong focus on Apple platforms
  • Experience with JAMF Pro administration and architecture
  • Expertise in macOS, iOS, Apple Business Manager (ABM), and device enrollment programs
  • Experience with identity integration (Azure AD/Entra ID, Okta SSO, conditional access)
  • Strong scripting/automation skills (Bash preferred)
  • Knowledge of security frameworks and endpoint compliance standards
  • Proven leadership experience guiding technical teams and driving enterprise initiatives
  • Strategic thinking with hands-on technical depth
  • Strong problem-solving and incident leadership (especially endpoint performance and user experience)
  • Effective cross-functional collaboration across infrastructure and security teams

Experience & Education
  • 5-7 years experience in Information Technology Pref
  • 5-7 years experience with macOS, iOS, Apple Business Manager
  • 5-7 years experience managing desktop applications Pref
  • High School Diploma or equivalent Required
  • Associate Degree
  • Bachelor's Degree in related field or equivalent work or military experience Preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
This position is not open to agency submissions
#GMFJobs #LI-Hybrid #LI-DW1

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