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Ticket Operations Jobs (NOW HIRING)

AEG

Ticket Operations Intern

Pittsburgh, PA · On-site

$14.75 - $19.50/hr

Job Summary The Ticket Operations Intern will assist the Ticketing and Box Office team with daily operations, customer service, and game day execution. This role provides hands-on experience working ...

New York Racing Association

$84K - $97K/yr

Senior Manager, Ticket Operations Apply now Job no: 493711 Work type: Regular Full Time Location: Belmont Park (Elmont) Categories: Ticket Sales Title: Senior Manager, Ticket Operations Employee ...

NCSU

Ticket Office Operations Assistant

Raleigh, NC

Ticket operations include the following sports: football, men's and women's basketball, volleyball, baseball, softball, wrestling, and gymnastics. Ticket Office employees will be responsible for ...

AEG

CDI Ticket Operations Manager

Louisville, KY · On-site

The CDI Ticket Operations Manager will provide strategic and DBA leadership for all properties, staff, and products from a central location at Churchill Downs Racetrack. Assume the role as a point of ...

AEG

Manager, Ticket Operations & CRM

Tulsa, OK · On-site

The Manager, Ticket Operations & CRM will be responsible for all aspects of ticket operations for FC Tulsa and managing processes to translate ticket data to usable ticket sales information via ...

AEG

Ticket Operations Supervisor

Detroit, MI · On-site

Ticket Operations Supervisor Location: Detroit, MI About Detroit City FC Detroit City FC (DCFC) is a progressive, community-driven professional soccer club that embodies the spirit of Detroit ...

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How much do ticket operations jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for ticket operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Operations position, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the typical daily responsibilities of someone working in Ticket Operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What is a Ticket Operations job?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

More about Ticket Operations jobs
What cities are hiring for Ticket Operations jobs? Cities with the most Ticket Operations job openings:
What are the most commonly searched types of Ticket Operations jobs? The most popular types of Ticket Operations jobs are:
What states have the most Ticket Operations jobs? States with the most job openings for Ticket Operations jobs include:
What job categories do people searching Ticket Operations jobs look for? The top searched job categories for Ticket Operations jobs are:
Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 3% Internship, 42% Full Time, 14% Part Time, 32% Contract, and 8% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Ticket Operations Intern

AEG

Pittsburgh, PA • On-site

$14.75 - $19.50/hr

Internship

Posted 19 days ago

Job description

The Pittsburgh Riverhounds SC is a professional men's soccer team competing in the USL Championship, the second tier of American soccer. The organization also includes the Pittsburgh Riveters SC, a USL W League women's team launched in 2025, and the nationally recognized Riverhounds Development Academy. All teams operate out of the AHN Montour Sports Complex and the picturesque Highmark Stadium, located in Station Square along Pittsburgh's iconic skyline. Highmark Stadium is set to expand to 15,000 in the coming years as part of a $125m renovation and expansion project. As a leader in professional soccer and community development, we are committed to excellence on the field and delivering an exceptional fan experience for every guest who walks through our gates.
Job Summary
The Ticket Operations Intern will assist the Ticketing and Box Office team with daily operations, customer service, and game day execution. This role provides hands-on experience working within Ticketmaster and other ticketing technologies, while supporting fan engagement and live event operations.
Key Responsibilities
  • Assist with day-to-day ticket operations
  • Provide excellent customer service to fans via phone, email, and in-person interactions
  • Support box office operations on match days and special events
  • Work within Ticketmaster Archtics to process transactions, manage inventory, and fulfill orders
  • Assist with group sales fulfillment on FEVO
  • Troubleshoot ticket-related issues for fans in a professional and timely manner
  • Collaborate with sales, marketing, and operations teams to enhance the fan experience
  • Perform general administrative duties as assigned

Game Day Responsibilities
  • Staff the box office before and during all F.N.B. Stadium ticketed events
  • Assist with managing game day staff
  • Provide in-stadium customer support to ensure a seamless fan experience
  • Help manage ticket resolutions and real-time problem-solving

Desired Knowledge, Skills, and Abilities:
• Current undergraduate (Sports Management, Business, Marketing, or related field preferred)
• Strong communication and customer service skills
• Detail-oriented with strong organizational abilities
• Comfortable working in a fast-paced, team-oriented environment
• Basic computer proficiency; experience with Ticketmaster or similar ticketing platforms is strongly preferred
• Proficiency in Microsoft Excel, including data entry, basic formulas, and spreadsheet organization
• Availability to work home matches
• Passion for sports and live event operations
This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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