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$13

$21

$29

How much do telecommunications operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telecommunications operator in the United States is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What is a telecommunications operator?

Telecommunications Operators are professionals who manage and facilitate communication systems within organizations or for service providers. Their primary duties include operating telephone switchboards, routing calls, monitoring network systems, and ensuring reliable communication links. They may also assist with emergency calls, troubleshoot technical issues, and maintain communication equipment. Telecommunications Operators play a critical role in supporting internal and external communications, ensuring information flows smoothly and securely.

What are the key skills and qualifications needed to thrive as a telecommunications operator?

To thrive as a Telecommunications Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telecommunications equipment, radio systems, and dispatch software is typically required, and certifications such as APCO or NENA can be beneficial. Excellent multitasking, stress management, and problem-solving abilities help operators remain effective during high-pressure situations. These skills and qualifications are crucial for ensuring clear, reliable communication and prompt response in emergency or service-oriented environments.

How does a telecommunications operator typically collaborate with other departments to ensure smooth communication services?

Telecommunications Operators work closely with IT, security, and technical support teams to monitor and maintain communication systems. They often coordinate with network engineers to troubleshoot issues and implement updates, and may also interact with administrative staff to address user requests or outages. Effective communication and teamwork are key, as operators must relay critical information quickly and accurately to minimize service disruptions. Collaboration is often structured through daily briefings, ticketing systems, and cross-functional meetings.

What is the difference between Telecommunications Operator vs Customer Service Representative?

AspectTelecommunications OperatorCustomer Service Representative
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; training varies by company
Work EnvironmentCall centers, network facilitiesCall centers, retail, office settings
Industry UsageTelecommunications companiesVarious industries including retail, finance
Job FocusManaging calls, network troubleshootingAssisting customers, resolving inquiries

Telecommunications Operators primarily handle network operations and manage calls within telecom companies, requiring technical knowledge. Customer Service Representatives focus on assisting customers across various industries, emphasizing communication skills. While both roles involve call center work, their core responsibilities and industry focus differ significantly.

What does a telecommunications operator do?

A telecommunications operator manages and maintains communication systems, such as phone lines, internet connections, and data networks. They monitor network performance, troubleshoot issues, and ensure reliable communication services, often using specialized equipment and following safety protocols.
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For Telecommunications Operator jobs, the most frequently searched job titles are:

Telecommunications Operator jobs near you
Infographic showing various Telecommunications Operator job openings in the United States as of September 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,753 per year, or $21 per hour.

TELECOMMUNICATION OPERATOR

Jonesboro, AR • On-site

St. Bernards Healthcare
Health Care and Social Assistance • 1 - 5K employees
Learn more about St. Bernards Healthcareexternal

$15.75 - $21.75/hr

Per diem

This job post has expired today. Applications are no longer accepted.

St. Bernards Healthcare rating

6.7

Company rating: 6.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

Job description

  • JOB REQUIREMENTS
    • Education
      • High school diploma or GED preferred.
    • Experience

      • At least three months experience in a call center, hospital switchboard, or customer service role preferred. Medical terminology preferred. Proficiency with computers and technology.

    • Physical
      • This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

      • Normal hospital environment. Close eye work. Hearing within normal range. Oral communication. Operates switchboard console, computer,adding machine, and microphone. Continuous sitting. Occasional walking and bending. Lifting, carrying, pushing/pulling up to 10 pounds. Ability to remain seated for prolonged periods while operating computer systems, switchboard equipment, and telecommunication devices. Frequent use of hands and fingers for typing, data entry, and handling communication equipment.

  • JOB SUMMARY
    • The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities. This position supports daily operations by managing high-volume telephone traffic, coordinating on-call personnel notifications, and providing timely and accurate information to internal and external customers. Operators are responsible for switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation processes according to hospital standards. The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records, communication tools, and directory systems.
Employment Type: PER_DIEM

What St. Bernards Healthcare employees say

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Benefits

Hours and flexibility

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About St. Bernards Healthcare

Sourced by ZipRecruiter

St. Bernards Healthcare, located in Jonesboro, AR, US, is a revered name in the healthcare sector. The organization's website, stbernards.info, provides a wealth of information about its industry involvement. St. Bernards Healthcare offers a comprehensive range of health services, boasting a status as the premier healthcare provider in northeastern Arkansas since its inception. While the date of its founding isn't explicitly mentioned, St. Bernards Healthcare's long history is referenced on their site, indicating a rich experience in addressing the healthcare needs of the community.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Jonesboro, AR, US

Year founded

1900

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