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Telecommunications Operator Jobs in Houston, TX (NOW HIRING)

Fort Bend ISD

Police Telecom Operator

Stafford, TX · On-site

$16 - $22.25/hr

Telecommunications Operator Certification preferred * Minimum of 1 year office clerical experience, preferably related to assignment that involved extensive telephone or base radio communication

Centric Infrastructure Group

Equipment Operator

Magnolia, TX · On-site

$16.25 - $22.25/hr

Equipment Operator/ Splicer Centric Fiber is a start-up telecommunications Company that is looking to disrupt the market and provide the fastest most reliable service for Cable, Internet, and TV ...

Centric Infrastructure Group

Equipment Operator

Magnolia, TX · On-site

$16.25 - $22.25/hr

Equipment Operator/ Splicer Centric Fiber is a start-up telecommunications company that is looking to disrupt the market and provide the fastest most reliable service for Cable, Internet, and TV ...

Centric Infrastructure Group

Equipment Operator

Magnolia, TX · On-site

$16.25 - $22.25/hr

Equipment Operator/ Splicer Centric Fiber is a start-up telecommunications company that is looking to disrupt the market and provide the fastest most reliable service for Cable, Internet, and TV ...

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All JobsTelecommunications Operator JobsTelecommunications Operator Jobs in Houston, TX

Telecommunications Operator information

See Houston, TX salary details

$13

$20

$28

How much do telecommunications operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for telecommunications operator in Houston, TX is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $23.41 per hour, depending on experience, location, and employer.

What is a telecommunications operator?

Telecommunications Operators are professionals who manage and facilitate communication systems within organizations or for service providers. Their primary duties include operating telephone switchboards, routing calls, monitoring network systems, and ensuring reliable communication links. They may also assist with emergency calls, troubleshoot technical issues, and maintain communication equipment. Telecommunications Operators play a critical role in supporting internal and external communications, ensuring information flows smoothly and securely.

What are the key skills and qualifications needed to thrive as a telecommunications operator?

To thrive as a Telecommunications Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telecommunications equipment, radio systems, and dispatch software is typically required, and certifications such as APCO or NENA can be beneficial. Excellent multitasking, stress management, and problem-solving abilities help operators remain effective during high-pressure situations. These skills and qualifications are crucial for ensuring clear, reliable communication and prompt response in emergency or service-oriented environments.

How does a telecommunications operator typically collaborate with other departments to ensure smooth communication services?

Telecommunications Operators work closely with IT, security, and technical support teams to monitor and maintain communication systems. They often coordinate with network engineers to troubleshoot issues and implement updates, and may also interact with administrative staff to address user requests or outages. Effective communication and teamwork are key, as operators must relay critical information quickly and accurately to minimize service disruptions. Collaboration is often structured through daily briefings, ticketing systems, and cross-functional meetings.

What is the difference between Telecommunications Operator vs Customer Service Representative?

AspectTelecommunications OperatorCustomer Service Representative
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; training varies by company
Work EnvironmentCall centers, network facilitiesCall centers, retail, office settings
Industry UsageTelecommunications companiesVarious industries including retail, finance
Job FocusManaging calls, network troubleshootingAssisting customers, resolving inquiries

Telecommunications Operators primarily handle network operations and manage calls within telecom companies, requiring technical knowledge. Customer Service Representatives focus on assisting customers across various industries, emphasizing communication skills. While both roles involve call center work, their core responsibilities and industry focus differ significantly.

What does a telecommunications operator do?

A telecommunications operator manages and maintains communication systems, such as phone lines, internet connections, and data networks. They monitor network performance, troubleshoot issues, and ensure reliable communication services, often using specialized equipment and following safety protocols.

What are popular job titles related to Telecommunications Operator jobs in Houston, TX?

For Telecommunications Operator jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Telecommunications Operator jobs in Houston, TX look for?

The top searched job categories for Telecommunications Operator jobs in Houston, TX are:

What cities near Houston, TX are hiring for Telecommunications Operator jobs?

Cities near Houston, TX with the most Telecommunications Operator job openings:

Telecommunications Operator jobs near you
Infographic showing various Telecommunications Operator job openings in Houston, TX as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $41,783 per year, or $20.1 per hour.

Telecommunications Operator

City of Pearland, TX

Pearland, TX • On-site

$21.61 - $23.39/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Job description

The City of Pearland, TX is seeking to hire a full-time Telecommunication Operator to work in our dispatch center. Are you prepared to answer the call? Are you service-oriented? Could you excel in a fast-paced environment? If so, you may be perfect for this position.
The Telecommunications Operator earns a competitive salary of $21.61 to $23.39/per hour based on qualifications. Additionally, the city pays all premiums for our employees' dental, long-term disability protection, and life insurance, plus the majority portion of the medical premium for employees and their dependents. We also offer a retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match, life insurance, disability, access to the city's recreation fitness center, employee assistance program, educational assistance, 11 paid holidays and 2 designated paid holidays, paid vacation, sick leave, and an active wellness program focusing on physical, mental, and financial health.
ABOUT THE CITY OF PEARLAND
The City of Pearland has received a Top Workplaces of 2023 USA award from Energage, a leading research firm that specializes in employee engagement and workplace culture each year across the United States. The City of Pearland has also been recognized as a Top Workplace in the Houston Metro Area 2023 by The Houston Chronicle.
Pearland is one of the fastest-growing cities in Texas due to affordable housing, outstanding schools, safe neighborhoods, and superb quality of life. Ranked among the top ten safest cities in Texas, Pearland residents know their families are safe and secure in the community and surrounding areas. Our close proximity to Houston, just a short 20-minute drive to downtown, allows residents to experience all the city has to offer, including professional sports, world-class cultural amenities, and recreation.
Employees of the City of Pearland use multi-directional communication and cross-functional teams to promote a greater understanding of the organization by employees at all levels. We have created a culture of continuous learning that encourages and supports employee development and growth. Our work environment is one where innovation is not only supported but encouraged.
A DAY IN THE LIFE OF THE TELECOMMUNICATIONS OPERATOR
Job Summary
In this position, you will receive calls for service from citizens regarding police emergencies, fire, EMS, and other City services. Additionally, you will be responsible for monitoring radio channels, answering incoming calls to 911, and dispatching communications to the appropriate units.
HOURS: 12-hour shifts - must be available to work any shift required. Shifts will be 6:00 a.m. to 6:00 p.m. and 6:00. m. to 6:00 a.m. and this will include working on weekends and holidays.
Essential Functions:
  • Manages all radio traffic on multiple channels; dispatches calls; gives in-progress updates for emergencies; checks status of wanted people, stolen articles, and vehicles; enters and manages computer-free motorcycle units.
  • Answers in-progress emergency 911 calls by managing irrational or hysterical callers while extracting safety and suspect information; makes critical decisions for time-sensitive situations; prioritizes answering above all other operations.
  • Takes non-emergency calls including giving information about warrants and vehicles; answers questions about the city and law enforcement; acts as a hub for communications and routing calls for all police specialties and City operations.
  • Enters and manages all TCIC/NCIC records including criminal warrants, stolen vehicles, stolen articles, and stolen license plates; verifies hits from outside agencies for all these records.
  • Manages and disseminates constant flow of official police teletype communications that include area-wide safety alerts, attempts to locate or apprehend, sending warrant holds, or other official means of communication between police agencies.
  • Acts as a liaison and coordinates with other agencies about jurisdiction, meet locations for prisoner transports or pick-ups, paging SWAT; handles all police callouts and various City call outs such as animal control and traffic lights.

Additional Duties:
  • Verifies and manages municipal and criminal warrants with outside agencies including constantly updating the warrant status, verifying location of prisoners, sending holds, and sending releases.
  • Validates all TCIC/NCIC records in a monthly check of all updated information for each individual TCIC/NCIC record entered.
  • Operates multiple programs and utilizes all public and City resources to research information like current addresses and phone numbers.
  • Performs related work as assigned.

Minimum Education and Experience Requirements:
  • Requires High School graduation or GED equivalent.
  • Requires one-year telecommunications or closely related experience.

Special Certifications and Licenses:
  • CPR Certification
  • Notary Certification
  • Basic - Telecommunications Operator Certification (required within one year of hire)
  • Intermediate Telecommunications Operator Certification preferred.

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