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Telecommunications Operator Jobs (NOW HIRING)

Kent Hospital

Telecommunications Operator

Warwick, RI · On-site

$18.50 - $25.50/hr

Primary Function Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service. Must have genuine interest and empathy in ...

Beverly Hospital

Telecommunications Operator

Beverly, MA

$17 - $22.88/hr

The switchboard operator is responsible for answering the hospital emergency code phone and following written procedure including sending page messages to the code team, documenting specific patient ...

Kent Hospital

Telecommunications Operator

Warwick, RI

$18 - $25/hr

Primary Function Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service. Must have genuine interest and empathy in ...

Massgeneralbrigham

Telecommunications Operator

Boston, MA · On-site

$17.71 - $22.15/hr

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to ...

Mass General Brigham

Telecommunications Operator

Boston, MA · On-site

$17.71 - $22.15/hr

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to ...

Mass General Brigham

Telecommunications Operator

Boston, MA · On-site

$17.71 - $22.15/hr

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to ...

Kent Hospital

Telecommunications Operator

Warwick, RI

$18.50 - $25.50/hr

Primary Function Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service. Must have genuine interest and empathy in ...

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Telecommunications Operator information

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$13

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$29

How much do telecommunications operator jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for telecommunications operator in the United States is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What jobs can you get with telecommunications?

A telecommunications operator typically works in roles such as network technician, customer support specialist, or systems analyst, focusing on managing communication systems, troubleshooting issues, and maintaining network infrastructure. These jobs often require technical skills, familiarity with communication tools, and sometimes certifications like Cisco or CompTIA. Opportunities exist in industries like telecommunications companies, IT service providers, and large organizations with internal communication networks.

What does a telecommunication operator do?

A telecommunications operator manages and maintains communication systems, such as phone lines, internet connections, and data networks. They monitor equipment, troubleshoot issues, and ensure reliable communication services, often using specialized tools and following safety protocols.

What are Telecommunications Operators?

Telecommunications Operators are professionals who manage and facilitate communication systems within organizations or for service providers. Their primary duties include operating telephone switchboards, routing calls, monitoring network systems, and ensuring reliable communication links. They may also assist with emergency calls, troubleshoot technical issues, and maintain communication equipment. Telecommunications Operators play a critical role in supporting internal and external communications, ensuring information flows smoothly and securely.

What are the qualifications for telecom operator?

Telecommunications operators typically need a high school diploma or equivalent, with some roles requiring post-secondary education or technical training. Strong communication skills, technical aptitude, and the ability to operate communication equipment are essential; certifications in relevant systems or technologies can be advantageous. Prior experience in customer service or technical support may also be preferred.

How does a Telecommunications Operator typically collaborate with other departments to ensure smooth communication services?

Telecommunications Operators work closely with IT, security, and technical support teams to monitor and maintain communication systems. They often coordinate with network engineers to troubleshoot issues and implement updates, and may also interact with administrative staff to address user requests or outages. Effective communication and teamwork are key, as operators must relay critical information quickly and accurately to minimize service disruptions. Collaboration is often structured through daily briefings, ticketing systems, and cross-functional meetings.

What is the difference between Telecommunications Operator vs Customer Service Representative?

AspectTelecommunications OperatorCustomer Service Representative
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; training varies by company
Work EnvironmentCall centers, network facilitiesCall centers, retail, office settings
Industry UsageTelecommunications companiesVarious industries including retail, finance
Job FocusManaging calls, network troubleshootingAssisting customers, resolving inquiries

Telecommunications Operators primarily handle network operations and manage calls within telecom companies, requiring technical knowledge. Customer Service Representatives focus on assisting customers across various industries, emphasizing communication skills. While both roles involve call center work, their core responsibilities and industry focus differ significantly.

What is the highest paying job in telecommunications?

The highest paying roles in telecommunications often include senior management positions such as Chief Technology Officer (CTO) or Director of Network Operations, which can earn six-figure salaries. These roles typically require extensive experience, advanced technical knowledge, and leadership skills, often supported by certifications like Cisco or Cisco Certified Internetwork Expert (CCIE).

What are the key skills and qualifications needed to thrive as a Telecommunications Operator, and why are they important?

To thrive as a Telecommunications Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telecommunications equipment, radio systems, and dispatch software is typically required, and certifications such as APCO or NENA can be beneficial. Excellent multitasking, stress management, and problem-solving abilities help operators remain effective during high-pressure situations. These skills and qualifications are crucial for ensuring clear, reliable communication and prompt response in emergency or service-oriented environments.
More about Telecommunications Operator jobs
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What states have the most Telecommunications Operator jobs? States with the most job openings for Telecommunications Operator jobs include:
What job categories do people searching Telecommunications Operator jobs look for? The top searched job categories for Telecommunications Operator jobs are:
What are popular job titles related to Telecommunications Operator jobs? For Telecommunications Operator jobs, the most frequently searched job titles are:
Telecommunications Operator jobs near you
Infographic showing various Telecommunications Operator job openings in the United States as of June 2026, with employment types broken down into 55% Full Time, 42% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,753 per year, or $21 per hour.
Telecommunications Operator

Telecommunications Operator

Kent Hospital

Warwick, RI • On-site

$18.50 - $25.50/hr

Other

Posted 27 days ago

Job description

Primary Function

Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service. Must have genuine interest and empathy in meeting the needs of our patients, visitors and staff. Must demonstrate the ability to work well under pressure and be flexible to schedule changes to meet department needs. Computer skills are required.

Responsibilities

  • Greets/ visitors on the phone and in person in a professional, prompt and courteous manner.
  • Dispatches calls in a professional, prompt, accurate and courteous manner.
  • Refers to department on-call lists to provide accurate information upon request...
  • Updates AMION & MEDNET changes as they occur during shift. First shift inputs daily coverage
  • Answers and dispatches all emergency calls (similar to 911), codes, elevator alarms, and emergency stat calls promptly and accurately in one ring or less in a calm manner.
  • Responds to Fire Department and 800 MHz radio. Utilizes walkie-talkies as specified in accounts. Demonstrates excellent interpersonal skills with affiliated departments, staff, patients and other outside contacts. Maintains emphasis on excellent customer service.
  • Distributes A/V equipment as requested and assures the employee signs in/out. Checks equipment upon return to assure wire/cords, etc. is in place.
  • Provides pager management assistance on all shifts. Replacement of pagers, batteries, troubleshooting, etc.
  • Maintains quality records/tickets in accounts in collaboration with the clients.
  • Performs all other related duties as assigned.

Job Qualifications and Specifications

A High School diploma or equivalent is required.

AMION on-call scheduling, customer service and answering service knowledge is a plus.

Reliable, well-groomed and a team-player.

Ability to work in a fast-paced environment.

Exceptional interpersonal skills with the ability to display patience.

Clear communication skills (written and verbal) using positive language, while speaking in a calm and cheerful manner.

Ability to resolve potentially stressful callers interactions.

Demonstrated excellence in the continuous handling of meticulous detail.

Excellent data entry, proofreading, spelling and typing skills.

This is a 3rd shift position, 10:30pm-6:30am, 2 nights a week

All positions, including per diem require extensive training on all shifts. Training schedule is as follows and is subject to change:

Monday-Friday 8a-2p Mon-Fri (2-3 weeks)

Monday-Friday 3p-8p (1-2 weeks)

Weekday Evening 10:30p-6:30a(1-2 nights)

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