Telecommunications Operator Jobs in Florida (NOW HIRING)

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida's Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure. As a Telecommunication Operator, you'll play an essential role in this mission and be a part of our growing organization.

A caregiver in this role works rotating day/evening/night/weekend shifts from 2:30 p.m. - 11: 00 p.m. and 11:00 p.m. - 7:00 a.m.

A caregiver who excels in this role will:

• Receive, record and respond to all phone calls, emergency calls and oxygen alarms.

• Answer all incoming phone calls on a multi-function phone system.

• Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls.

• Process calls according to given situation and operate Nortel console.

• Determine priority and protocol and dispatch security personnel accordingly.

• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance.

• Answer all calls identifying facility and operator's name with appropriate greeting.

• Place and record all outgoing local, long distance and international calls for physicians and other clinic personnel.

• Operate page console and associated equipment.

• Provide in-house, long-range and paging services for clinic caregivers and outside callers.

• Notify proper personnel during traumas and medical emergencies.

• Assist clinic personnel in contacting on-call physicians and staff physicians.

• Provide outside callers with medical assistance by directing to appropriate service.

• Perform answering service duties for physicians and special services, take and deliver messages for staff physicians, residents and other clinic personnel upon request, and answer and contact proper personnel as required.

• Handle emergency calls on the emergency phone line designated for same-medical emergencies.

• Activate emergency code pagers and make necessary phone calls to responding personnel.

• Assist as back up for the security emergency line and respond after two rings if not answered.

• Process and distribute the on-call schedule on a weekly and timely basis.

• Consistently process all patient information according to HIPAA policy and procedure adhering to patient's rights and confidentiality.

Minimum qualifications for the ideal future caregiver include:

• Knowledge of the Nortel console, pate equipment and CRT/PC operation

• Knowledge of placing local, long distance and overseas calls, directory information and oral paging

• Knowledge of fax machines

• Demonstrates a clear and articulate speaking voice, complemented by communication, customer service and interpersonal skills.

Preferred qualifications for the ideal future caregiver include:

• High school diploma or GED

• Experience in a medical/hospital environment

• One year of Switchboard experience

• Experience with the Nortel phone system

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to communicate and exchange accurate information

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.