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Telecom Billing Analyst Jobs (NOW HIRING)

Mapjects

Java developer

Washington, DC · On-site

$57.50 - $74.50/hr

... Business Analysis/ client facing • Functional Testing • Communicational skills • BS in an ... logistics, telecom, Billing, Identity Platforms & Infrastructures. Founded in , the company is ...

Mapjects

Sr. Java/J2EE Developer

Fairfax, VA · On-site

$58.50 - $74.75/hr

The role involves strong programming and analytical skills, focusing on software development and ... logistics, telecom, Billing, Identity Platforms & Infrastructures. Founded in , the company is ...

E*Pro, Inc.

Pega Lead Business Analyst

Wilmington, DE

$46K - $62K/yr

In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Pega Lead Business Analyst Location : Wilmington, DE Length : Contract Required Skills Pega CBA ...

Infosys Limited Digital

Mainframe Developer

Richardson, TX · On-site

$44.50 - $57.25/hr

Required Skill and Experience • Design, develop, and maintain billing applications. • Analyze business requirements and provide technical solutions. • Support telecom billing processes ...

CPG Beyond, Inc.

Sr Telecom Designer

Ashburn, VA · On-site

$98K - $148K/yr

... telecom analyses, evaluations and research studies on small and large facility projects; • ... Bill of Materials (BOM) for projects along with the kickoff of the telecom contractor • Reviews ...

CPG Beyond the Cloud

Sr Telecom Designer

Ashburn, VA · On-site

$98K - $148K/yr

... telecom analyses, evaluations and research studies on small and large facility projects; • ... Bill of Materials (BOM) for projects along with the kickoff of the telecom contractor • Reviews ...

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

This role manages telecom engineers, analysts, and/or business analysts who support enterprise ... Ensure telecom invoices are reviewed, billing issues are resolved, contract terms are followed, and ...

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

This role manages telecom engineers, analysts, and/or business analysts who support enterprise ... Ensure telecom invoices are reviewed, billing issues are resolved, contract terms are followed, and ...

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Telecom Billing Analyst information

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How much do telecom billing analyst jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for telecom billing analyst in the United States is $27.69, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $31.25 per hour, depending on experience, location, and employer.

What does a Telecom Billing Analyst do?

A Telecom Billing Analyst is responsible for managing and analyzing billing data related to telecommunications services. They review invoices, ensure accuracy of charges, identify discrepancies, and work to resolve billing issues with vendors or clients. Additionally, they may generate reports, monitor usage patterns, and recommend cost-saving measures. Their role is crucial for ensuring that organizations are billed correctly for their telecom services and that any errors are promptly addressed.

What are the key skills and qualifications needed to thrive as a Telecom Billing Analyst, and why are they important?

To thrive as a Telecom Billing Analyst, you need strong analytical abilities, attention to detail, and a background in accounting or finance, often supported by a relevant degree. Familiarity with telecom billing systems, data analysis tools like Excel or SQL, and sometimes certifications in billing platforms are important technical requirements. Excellent problem-solving skills, communication, and the ability to work collaboratively set top performers apart. These skills ensure accurate billing, timely revenue recognition, and effective resolution of discrepancies critical to telecom operations.

What are some common challenges faced by Telecom Billing Analysts and how can they be addressed?

Telecom Billing Analysts frequently encounter challenges such as managing large volumes of complex data, ensuring billing accuracy, and staying updated with rapidly evolving telecom tariffs and services. Addressing these challenges involves developing strong analytical skills, maintaining attention to detail, and leveraging automation tools to streamline data reconciliation processes. Additionally, effective communication with technical teams and clients is essential to resolve discrepancies and clarify billing issues promptly.

What Does a Telecom Billing Analyst Do?

A telecom billing analyst looks at the telephone and data usage accounts of customers to ensure that they receive the correct charges to their account. Should there be a mistake in billing, you review the information and recommend that the accounting department make adjustments to the bills, offering credit to the account if necessary. You must perform an audit regularly to identify potential discrepancies. It is possible for miscalculations to occur, so your duties are to catch and correct them. Telecom billing analysts can provide services on behalf of larger companies or for private customers.

What is the difference between Telecom Billing Analyst vs Network Operations Specialist?

AspectTelecom Billing AnalystNetwork Operations Specialist
CredentialsTypically requires a degree in business, finance, or telecommunications; certifications like Cisco or CompTIA are commonRequires technical certifications such as Cisco, CompTIA, or network-specific credentials
Work EnvironmentOffice-based, analyzing billing data, working with finance and customer service teamsTechnical, hands-on environment involving network monitoring and troubleshooting
Employer & Industry UsageTelecom companies, service providers, billing departmentsTelecom providers, network service companies, infrastructure firms

The Telecom Billing Analyst primarily focuses on analyzing billing data, ensuring accurate invoicing, and managing customer accounts. In contrast, the Network Operations Specialist handles network performance, troubleshooting, and infrastructure maintenance. While both roles are essential in the telecom industry, they differ in technical focus and daily responsibilities.

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Telecom Billing Analyst jobs near you
Infographic showing various Telecom Billing Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $57,600 per year, or $27.7 per hour.
Telecom Support Analyst Levels 1-5

Telecom Support Analyst Levels 1-5

Metropolitan Transportation Authority

New York, NY

$62K - $89K/yr

Other

Posted 20 days ago

Metropolitan Transportation Authority rating

7.5

Company rating: 7.5 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

44th of 81 rated public transport

Job description

Description
Position at MTA Headquarters

JOB TITLE:

Telecom Support Analyst Levels 1-5

SALARY RANGE:

Level 1: $57,100 - $81,572

Level 2: $62,812 - $89,731

Level 3: $69,092 - $98,703

Level 4: $76,001 - $108,573

Level 5: $86,703 - $123,862

DEPT/DIV:                          

Information Technology

SUPERVISOR:                    

Director, IT Telecom Services & Expense Mgmt

LOCATION:

2 Broadway, New York, NY 10004

HOURS OF WORK:           

9:00 am - 5:30 pm (8 hours/day) or as required

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary:

The primary purpose of this position is to plan, monitor, track, and control costs for all MTA telecommunication activities, and the expansion and centralization of cellular and voice technology functions. 

Critical Skills:

  • Strong telecom expense management, cost savings, and auditing experience
  • Experience with ServiceNow and PeopleSoft - ticketing and reporting
  • Experience with data analytics tools like Power BI
  • Ability to identify trends, analyze data and make recommendations
  • Strong Financial reporting and analysis skills
  • Experience in managing and auditing zero usage devices and accounts.

Responsibilities:

Level 1

  • Coordinate the efficient control over all corporate centralized telecommunications activities, including installations, changes, and costs.
  • Work with other IT technical resources to support voice and telecommunications-related technical problems and services.
  • Maintain controls over new and expanding telecommunications technologies (i.e., cellular phones, smartphones, voicemail, etc.)
  • Coordinate the development of voice and data proposals for service improvements.
  • Monitor and analyze telecommunication monthly billing.
  • Administer software changes to telecommunication databases.
  • Develop procedures and corporate policies with regard to current and future usage of telecommunication technologies.
  • Provide technical support for all voice-related technologies, including telephone, voice mail, pagers, cell phones, and call center services.
  • Participate in the evaluation of new products and technologies.

Level 2

Same as Level 1 with the following additional responsibilities:

  • Guide less senior technicians and staff in the performance of their tasks.

Level 3

Same as Level 2 with the following additional responsibilities:

  • Design and engineer solutions and standards to be applied within the department.

Level 4

Same as Level 3 with the following additional responsibilities:

  • Contribute to the planning and coordination of tasks associated with voice technology-related projects.

Level 5

Same as Level 4 with the following additional responsibilities:

  • Direct the design and engineering of solutions and projects to be implemented within the department.
  • Lead the planning and coordination of tasks associated with voice technology-related projects.

Required Qualifications:

Level 1

  • Knowledge of commonly used concepts, practices, and procedures within the telecommunications field (i.e., voice data communications, state-of-the-art technology).
  • Must be able to multitask.
  • Must demonstrate the ability to work effectively with all levels of company staff and management.
  • Must be highly skilled in personal computer usage, including Microsoft Office Suite (Word, Excel, PowerPoint, Access).
  • Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
  • Ability to learn and apply new technology.
  • Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
  • Strong oral and written communication skills.
  • Strong analytical skills.
  • Strong people skills.

Level 2

Same as Level 1 with the following additional qualifications:

  • Experience with troubleshooting and supporting technical issues both remotely and on-site using standard MTA IT tools and techniques.
  • Ability to provide technical solutions to meet business unit requirements.
  • Ability to provide technical direction to less senior staff members

Level 3

Same as Level 2 with the following additional qualifications:

  • Strong knowledge and familiarity with commonly used concepts, practices, and procedures within the telecommunications field (i.e., voice data communications, state-of-the-art technology).
  • Strong experience with troubleshooting and supporting technical issues both remotely and on-site using standard MTA IT tools and techniques.
  • Ability to design and engineer complex solutions incorporating standards and industry best practices to enhance and expand the functionality of the corporate voice/data network, including fault tolerance, resiliency, and scalability.

Level 4

Same as Level 3 with the following additional qualifications:

  • Advanced knowledge and familiarity with commonly used concepts, practices, and procedures within the telecommunications field (i.e., voice data communications, state-of-the-art technology).
  • Advanced experience with troubleshooting and supporting technical issues both remotely and on-site using standard MTA IT tools and techniques.

Level 5

Same as Level 4 with the following additional qualifications:

  • Must demonstrate excellent knowledge and familiarity with commonly used concepts, practices, and procedures within the telecommunications field (i.e., voice data communications, state-of-the-art technology).
  • Demonstrated ability to provide technical solutions to meet business unit requirements.
  • Demonstrated ability to design and engineer complex solutions incorporating standards and industry best practices to enhance and expand the functionality of the corporate voice/data network, including fault tolerance, resiliency, and scalability.
  • Proven experience working with senior-level staff contributing to both short and long-term technology-related planning strategies.

Education & Experience:

Level 1

  • Bachelor's degree in Computer Science, Information Technology or related discipline; or a minimum of 1 year's experience installing, maintaining and supporting telecommunications technologies.
  • Must possess a basic knowledge, familiarity, and experience with maintaining and supporting a complex network environment.

Level 2

  • Bachelor's degree in Computer Science, Information Technology or related discipline; or a minimum of 5 years' experience installing, maintaining and supporting network technologies.
  • Must possess a minimum of 3 years' experience maintaining and supporting a complex voice/data network environment.

Level 3

  • Bachelor's degree in Computer Science, Information Technology or related discipline; or a minimum of 7 years' experience installing, maintaining and supporting network technologies.
  • Must possess a minimum of 5 years' experience maintaining and supporting a complex voice/data network environment.

Level 4

  • Bachelor's degree in Computer Science, Information Technology or related discipline; or a minimum of 10 years' experience installing, maintaining and supporting network technologies.
  • Must possess a minimum of 8 years' experience maintaining and supporting a complex voice/data network environment.

Level 5

  • Bachelor's degree in Computer Science, Information Technology or related discipline; or a minimum of 12 years' experience installing, maintaining and supporting network technologies.
  • Must possess a minimum of 10 years' experience maintaining and supporting a complex voice/data network environment.

Other Information:

This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and will be on MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.          

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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