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Telecom Analyst Jobs (NOW HIRING)

Brown University Health

Sr UC Analyst

Providence, RI

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Digital Direction

Expertise in MS Excel and data analysis tools to manage and reconcile large datasets * Proficiency with telecom expense management (TEM) platforms or specialized billing software. * Experience ...

Digital Direction

Expertise in MS Excel and data analysis tools to manage and reconcile large datasets * Proficiency with telecom expense management (TEM) platforms or specialized billing software. * Experience ...

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Telecom Analyst information

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How much do telecom analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for telecom analyst in the United States is $35.87, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $43.03 per hour, depending on experience, location, and employer.

What are some common challenges telecom analysts face when managing multiple telecommunications projects simultaneously?

Telecom Analysts often juggle several projects at once, which can involve coordinating upgrades, troubleshooting network issues, and implementing new communication systems. A major challenge is prioritizing tasks while ensuring minimal disruption to ongoing services. Effective time management and strong communication skills are essential, as analysts regularly collaborate with IT teams, vendors, and business stakeholders to meet project deadlines. Staying current with evolving telecom technologies is also important to anticipate and resolve potential issues proactively.

What is the difference between Telecom Analyst vs Network Technician?

AspectTelecom AnalystNetwork Technician
CredentialsBachelor's in telecommunications, IT, or related field; certifications like CCNA, CompTIA Network+Associate's or bachelor's in networking, IT; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOffice settings, client sites, telecom facilitiesData centers, server rooms, client sites
Industry UsageTelecommunications companies, service providersIT departments, telecom infrastructure providers
Job FocusAnalyzing telecom systems, managing services, optimizing networksInstalling, maintaining, troubleshooting network hardware and cabling

While both roles involve working with network systems, Telecom Analysts focus on analyzing and managing telecom services and systems, whereas Network Technicians handle the installation and maintenance of network hardware. Both roles require similar certifications and often work in related environments, but their core responsibilities differ.

What are the key skills and qualifications needed to thrive as a telecom analyst, and why are they important?

To thrive as a Telecom Analyst, you need strong analytical skills, a solid understanding of telecommunications networks, and typically a degree in information technology, engineering, or a related field. Familiarity with telecom management systems, network monitoring tools, and certifications like CompTIA Network+ or Cisco CCNA are commonly required. Exceptional problem-solving abilities, attention to detail, and effective communication skills help you excel in managing complex telecom environments. These skills are vital to ensure optimal network performance, cost efficiency, and seamless communication within organizations.

How to become a telecom analyst?

The educational requirements you need to become a telecom analyst vary, depending on the industry and company. Some employers do not list any minimum degree qualifications, while others prefer candidates who have a bachelor's degree in a relevant field. The most valuable asset that companies look for in a telecom analyst is several years of experience working with telecommunications systems and a background in troubleshooting problems and providing support for clients. Additional qualifications include excellent communication and organizational skills and attention to detail. Certification is not required, but becoming certified by a national organization may make you more competitive in the job market.

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Telecom Analyst jobs near you
Infographic showing various Telecom Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $74,618 per year, or $35.9 per hour.

Network Telecom Voice Analyst

Solution Partners, Inc.

Kansas City, MO • On-site

Other

Posted 15 days ago

Job description

Tier II Network Voice Telecom Analyst

Job Type: Full-Time
Function: Network / Voice / Telecom Operations

Position Summary

Provide Tier II support for enterprise Cisco voice, telecommunications, and collaboration environments. Serve as the primary escalation point for complex voice, network, and endpoint incidents involving Cisco Unified Communications, VoIP, SIP, Cisco IP phones, Webex, Jabber, and Jabra audio devices. Own incidents through resolution while collaborating with Service Desk, Network Engineering, Telecom teams, vendors, and business users.

Key Responsibilities
  • Provide Tier II operational support for Cisco Unified Communications, IP telephony, voice gateways, SIP trunks, Cisco IP phones, Webex Calling, Jabber, Unity voicemail, and collaboration platforms.
  • Troubleshoot voice services including registration failures, call routing, voicemail, extensions, hunt groups, conferencing, transfers, call forwarding, and extension mobility.
  • Diagnose and resolve voice quality issues including packet loss, jitter, latency, dropped calls, echo, one-way audio, and registration failures.
  • Troubleshoot Jabra headsets, speakerphones, USB/Bluetooth audio devices, firmware, connectivity, microphone, speaker, and audio quality issues.
  • Perform structured troubleshooting across endpoints, network connectivity, DHCP, DNS, VLANs, PoE, QoS, Cisco call-control infrastructure, SIP, and carrier services.
  • Support phone deployments, moves, adds, changes (MACDs), user onboarding, office relocations, hardware replacements, and asset management.
  • Own incidents from assignment through resolution while meeting SLA requirements and documenting root cause, troubleshooting steps, and resolutions within the ITSM platform.
  • Analyze recurring incidents, develop knowledge articles, and participate in major incident response and outage troubleshooting.
  • Escalate infrastructure and carrier issues to Tier III engineering and telecom vendors with complete documentation.
Required Technical Skills

Cisco Voice & Collaboration

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity
  • Cisco Jabber
  • Cisco Webex Calling
  • Cisco IP Phones
  • SIP & VoIP
  • Voice Gateways
  • Call Routing & Voicemail

Networking

  • TCP/IP
  • VLANs
  • DHCP
  • DNS
  • QoS
  • PoE
  • Routing & Switching
  • Voice over LAN/WAN

Endpoint Support

  • Jabra Headsets
  • USB & Bluetooth Audio Devices
  • Windows Audio Configuration
  • Firmware & Endpoint Management

IT Service Management

  • ServiceNow, Jira Service Management, BMC, or equivalent
  • Incident & Problem Management
  • SLA Compliance
  • Root Cause Analysis
  • Knowledge Management
Qualifications
  • 3–5 years supporting enterprise voice, telecom, networking, or unified communications environments.
  • 2+ years supporting Cisco Voice technologies preferred.
  • Experience supporting geographically distributed enterprise environments.
  • Strong analytical, troubleshooting, communication, and customer service skills.
  • Ability to manage multiple priorities while collaborating with Network Engineering, Telecom, Vendors, and Service Desk teams.

Apply