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Technical Service Manager Jobs (NOW HIRING)

Daikin

TECHNICAL SERVICE MANAGER

Naples, FL · On-site

$108K - $109K/yr

The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely ...

Daikin

TECHNICAL SERVICE MANAGER

Conyers, GA · On-site

$100K - $100K/yr

The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely ...

New

Durr CTS Inc

Technical Service Manager

De Pere, WI · On-site

$111K - $112K/yr

Position Summary The Technical Service Manager serves as the lead technical subject matter expert for the department and is responsible for developing the team's technical skills and capabilities.

Daikin

Technical Service Manager

Baltimore, MD

$111K - $111K/yr

Service Bulletin support to internal and external customers and provides implementation of ... Train & Audit Independent Distributor trainers and technical managers, when required. * Participate ...

Fmc

Technical Service Manager

Concord, NC · On-site +1

$108K - $108K/yr

The Technical Service Manager (TSM) handles all the technical support functions for their area on behalf of FMC. This person works closely with the sales team and the regional sales leadership in the ...

IMA S.p.A.

Technical Service Manager

Winterville, NC · On-site

$104K - $104K/yr

Manage a team of technicians, engineers, administrative support, etc. Technical and Customer Support Responsibilities * Act as primary the technical interface between Customer Service, Engineering ...

Zelus Material Handling Inc.

NY · On-site

$112K - $113K/yr

The Technical Service Manager will ensure our team of Crane Service Technicians has the information and tools required to exceed our customers' expectations by providing timely, reliable, and ...

Kappaalphapsi1911

Technical Service Manager

Springfield, IL · On-site

$115K - $115K/yr

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers.* Works collaboratively with Branch leaders to resolve service quality ...

RESA Power

Technical Service Manager

Lincoln, NE · On-site +1

$101K - $102K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities ...

W. R. Grace & Co.

Technical Service Manager

Columbia, MD · On-site

$138K - $190K/yr

The successful individual will provide technical service, develop technical proposals, and support ... Ability to present data, findings, and technical proposals to all levels of customer management.

Rentokil

Technical Service Manager

Springfield, IL · On-site

$115K - $115K/yr

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

Rentokil

Technical Service Manager

Columbus, OH · On-site

$112K - $112K/yr

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

Kappaalphapsi1911

Technical Service Manager

Columbus, OH · On-site

$108K - $108K/yr

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers.* Works collaboratively with Branch leaders to resolve service quality ...

Rentokil

Technical Service Manager

Des Moines, IA · On-site

$113K - $113K/yr

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

RESA Power

Technical Service Manager

Lincoln, NE · On-site

$101K - $102K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities ...

Rentokil

Technical Service Manager

Columbus, OH · On-site

$112K - $112K/yr

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

Rentokil

Technical Service Manager

Saint Paul, MN · On-site +1

$117K - $117K/yr

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

Terminix

Technical Service Manager

Washington, DC · On-site

$131K - $131K/yr

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

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Technical Service Manager information

See salary details

$62.5K

$117.5K

How much do technical service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical service manager in the United States is $113,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.
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Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $113,209 per year, or $54.4 per hour.

TECHNICAL SERVICE MANAGER

Naples, FL • On-site

Daikin
See more jobs at Daikinexternal

$108K - $109K/yr

Full-time

Re-posted 3 hours ago

Daikin rating

7.6

Company rating: 7.6 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

Job description

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Technical Service Manager position to support the business for the FL regions. The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.  VRV experience is a must for this role.

Why work with us?  

  • Benefits are effective on day one for all full-time direct hires
  • Training programs are available to help guide team members and develop new skills
  • Growth Opportunities  - there are immense opportunities to grow your career
  • You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position responsibilities may include: 

  • Provide support for dealers/contractors to resolve technical issues  
  • Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation   
  • Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints   
  • Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes  
  • Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions  
  • Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates  
  • Produce training materials for sessions  
  • Produce materials and conduct installation and service training sessions   
  • Responsible for high quality, cost-efficient and on-time service operation (internal and external)  
  • Ensure the availability and quality of communications with our customers   
  • Perform additional projects/duties to support ongoing business needs. 

Nature & Scope:

  • Applies advanced knowledge of job area typically obtained through advanced education and work experience 
  • Manages projects and processes while working independently and with limited supervision 
  • Coaches and reviews the work of lower-level professionals  
  • Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions 

Knowledge & Skills:

  • Formal Product Training – effectively train/educate customers on our products  
  • Strong HVAC technical knowledge, operating systems, mechanical and electrical ability  
  • Excellent customer service, relationship management, and interpersonal skills  
  • Proficiency in MS Outlook, Word, Excel, and PowerPoint  
  • Must have excellent communication skills both written and verbal and HVAC technical acumen 
  • High level of attention to detail and problem-solving skills  
  • Excellent organizational, time management, and project management skills   
  • Ability to apply good judgment, strong work ethics, and integrity on the job  
  • Highly self-motivated and directed with the ability to work in a fast-moving environment 
  • Ability to apply good judgment, strong work ethic, and integrity on the job. 
  • VRV experience is a must

    Experience:

    • 5+ years in field service and repair 

    Education/Certification:

    • High School Diploma or GED equivalent  
    • HVAC training/certification required 

    People Management: No 

    Physical Requirements / Work Environment:

    • Must be able to perform essential responsibilities with or without reasonable accommodations 
    • Travel is required   

    Reports To: 

    • Manager, Divisional Tech Services 

    Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
     

    The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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