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Technical Service Manager Jobs in Tennessee (NOW HIRING)

Techmer

Tech Service Engineer

Clinton, TN

$75K - $95K/yr

Regulatory & Technical Services Manager Job Purpose: Lead and coordinate technical service and product development activities in close partnership with Sales by managing customer technical cases ...

Techmer

Tech Service Engineer

Clinton, TN · On-site

$75K - $95K/yr

Regulatory & Technical Services Manager Job Purpose: Lead and coordinate technical service and product development activities in close partnership with Sales by managing customer technical cases ...

Techmer PM

Tech Service Engineer

Clinton, TN · On-site

$75 - $95/hr

Regulatory & Technical Services Manager Job Purpose: Lead and coordinate technical service and product development activities in close partnership with Sales by managing customer technical cases ...

New

Techmer PM, LLC

Tech Service Engineer

Clinton, TN · On-site

$75 - $95/hr

Regulatory & Technical Services Manager Job Purpose: Lead and coordinate technical service and product development activities in close partnership with Sales by managing customer technical cases ...

New

Emerson Properties

Service Manager

Chattanooga, TN · On-site

Provide technical guidance and troubleshooting support to field technicians * Ensure quality ... Experience with dispatching software and service management systems * Strong organizational and ...

Tekwell Services, LLC

Service Manager

Knoxville, TN · On-site

Tekwell is looking to add a Service Manager for the Knoxville, TN location! Who we are: Tekwell ... Technical Skills: Diagnosing, repairing, various types of equipment. Extensive knowledge of ...

National HVAC Service

Service Plumber

Nashville, TN · On-site

Field Service Manager Position Overview The Service Plumber is responsible for providing expert ... Key Responsibilities Technical Service & Repair * Troubleshooting: Diagnose and efficiently repair ...

Eco Home Solutions Inc

Service Manager

Lenoir City, TN · On-site

$20 - $25/hr

The HVAC Service Manager in Lenoir City, TN, is responsible for overseeing the daily operations of ... High school diploma or equivalent; technical certification or associate degree in HVAC technology ...

Eco Home Solutions Inc

Service Manager

Crossville, TN · On-site

$20 - $25/hr

The HVAC Service Manager in Lenoir City, TN, is responsible for overseeing the daily operations of ... High school diploma or equivalent; technical certification or associate degree in HVAC technology ...

Mazzella Companies

Service Manager

Knoxville, TN · On-site

Experience & Skills * 4 years experience involving administrative, customer service or technical environment * Expert knowledge of the crane service industry * Strong time-management skills

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Tennessee

Technical Service Manager information

See Tennessee salary details

$56.7K

$106.6K

How much do technical service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical service manager in Tennessee is $102,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,300.00 and $105,700.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Tennessee?

The most popular types of Technical Service jobs in Tennessee are:

What cities in Tennessee are hiring for Technical Service Manager jobs?

Cities in Tennessee with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Technical Service Assistant

BRAMCO GROUP

Chattanooga, TN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Scope and Background:

To assist the Service Manager with the overall functions of the service department in a manner that meets the needs of all departments at the branch along with customers and the company.

Basic Functions, Duties, and Responsibilities:

Perform daily and operational activities in the service department that may include the following, but not all may be listed:

  • Review Technician reports daily for accuracy, appropriate detail, and completion.
  • Prepare and send work orders daily to facilitate electronic entry of data.
  • Prepare and send work orders for processing weekly payroll time reports.
  • Open and close work orders as directed.
  • Electronically update the Open Work Order Report daily.
  • Prepare and make available a daily work order report for technician reference.
  • Be able to issue and process expense purchase orders for service department if needed.
  • Do yard inspections for equipment and clean up.
  • Manage the service truck inspections and crane inspections and keep appropriate files on each.
  • Assist in handling incoming customer calls to service department, take messages and gather information from customer.
  • Assist in giving information to customer about status of their equipment as needed.
  • Assist Service Manager in scheduling & dispatching jobs for technicians if needed under managers direction.
  • Assist technicians or Service Manager in gathering information as needed to scope a pending job. (This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, Mystuff, etc.)
  • Capable of entering data to create a repair estimate for jobs & PMs.
  • Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
  • Perform any & all duties in the Rental area when there is no rental person assigned or in their absence.
  • Work with technicians on parts they need & keep part bins clean & up to date, to include checking on parts on backorder.
  • Assist in keeping up with shop tools & their condition.
  • Assist in communication of backordered parts information between parts department, service department and rental department.
  • Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager.
  • High School Diploma or Equivalent, college coursework is a plus
  • Must have 2 or more years experience in the Heavy Equipment Industry or comparable.
  • Must have good written and oral communication skills.
  • Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.
  • Must have a good working knowledge of equipment operations and mechanical functions.
  • Capable of working with limited supervision / self-starter.
  • Must be capable of dealing with the various personalities and skill set levels of technicians, other employees and customers. Good organizational skills.
  • Must be a team player, comfortable in a group setting.
  • Ability and initiative for continuous learning.
  • Assist in problem solver if needed or directed.
  • Capable of initiating follow-up.
  • Maintain excellent customer relations.
  • Must successfully pass background, drug screen, and physical

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