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Technical Service Manager Jobs in Tennessee (NOW HIRING)

Mazzella Service

Crane Service Manager

Knoxville, TN · On-site

Experience & Skills * 4 years experience involving administrative, customer service or technical environment * Expert knowledge of the crane service industry * Strong time-management skills

Mazzella Service

Crane Service Manager

Knoxville, TN · On-site

Experience & Skills * 4 years experience involving administrative, customer service or technical environment * Expert knowledge of the crane service industry * Strong time-management skills

Aire Serv

Service Manager

Cordova, TN · On-site

$100K/yr

... Service Manager is responsible for leading and supporting service technicians while ensuring ... This role provides technical guidance, coaching, scheduling oversight, and leadership to help ...

Aire Serv

Service Manager

Cordova, TN

$100K/yr

... Service Manager is responsible for leading and supporting service technicians while ensuring ... This role provides technical guidance, coaching, scheduling oversight, and leadership to help ...

GEODIS

Service Manager

La Vergne, TN · On-site

$95K - $110K/hr

Service Manager Summary The Service Manager is responsible for managing the overall profitability ... Ability to read, analyze, and interpret financial reports, technical procedures, or governmental ...

Hire Velocity, LLC

Service Plumber

Nashville, TN · On-site

Field Service Manager Full-Time position Position Overview The Service Plumber is responsible for ... Key Responsibilities Technical Service & Repair * Troubleshooting: Diagnose and efficiently repair ...

NHS Mechanical

Service Plumber

Nashville, TN · On-site

Field Service Manager Position Overview The Service Plumber is responsible for providing expert ... Key Responsibilities Technical Service & Repair * Troubleshooting: Diagnose and efficiently repair ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102 ... Bachelor's degree in a technical or business discipline (preferred) System One, and its ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102 ... Bachelor's degree in a technical or business discipline (preferred) System One, and its ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102 ... Bachelor's degree in a technical or business discipline (preferred) System One, and its ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102 ... Bachelor's degree in a technical or business discipline (preferred) System One, and its ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102 ... Bachelor's degree in a technical or business discipline (preferred) System One, and its ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102 ... Bachelor's degree in a technical or business discipline (preferred) System One, and its ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Service Manager Location: Nashville, Tennessee Type: Direct Hire Compensation: $76,000.00 - $102 ... Bachelor's degree in a technical or business discipline (preferred) System One, and its ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Tennessee

Technical Service Manager information

See Tennessee salary details

$56.7K

$106.6K

How much do technical service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical service manager in Tennessee is $102,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,300.00 and $105,700.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Tennessee?

The most popular types of Technical Service jobs in Tennessee are:

What cities in Tennessee are hiring for Technical Service Manager jobs?

Cities in Tennessee with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Service Manager

Ruan Transportation Management Systems

Smyrna, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Ruan Transportation Management Systems rating

7.2

Company rating: 7.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

188th of 365 rated logistics

Job description

Manages truck/trailer maintenance for one or more operations. Direct service operations and supervise technicians and support staff in operation. Maximize equipment utility, customer satisfaction and operational profitability.
Responsibilities:
Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:
  • Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Manage the service operations and financial performance at more complex facilities. Assist in creating the service budget. Monitor and maintain the budget. Organize, plan and implement repair solutions that utilize the best cost option to maximize equipment utility and operational profitability.
  • Analyze operating costs, equipment utilization and efficiency, and technician wages/productivity and identify opportunities for improvement. Develop and implement new processes to better meet established organization's needs and operational goals.
  • Manage purchasing of parts, tires, oil and shop supplies and services utilizing Ruan national account programs and manage inventories.
  • Identify and resolve service repair and scheduling problems through timely communication with customers, drivers, vendors and Ruan personnel.
  • Ensure compliance with company rules, DOT, OSHA, EPA, DOL and other government regulatory agencies. Maintain current permits on vehicles.
  • Develop and maintain positive working relationships with customers, on-site personnel, vendors and all levels of Ruan personnel.
  • Maintain shop facility to company standards.
  • Perform other job-related duties and special projects as required.

This is a full time position working onsite in Smyrna, TN.
Schedule: Monday - Friday
Hours: 7:00am - 4:00pm
Job Requirements/Minimum Qualifications:
Education: Associate, Vocational, or Technical Degree or equivalent work experience
Course(s) of Study: Diesel Technician Trade School with current status of ASE Certified Technician or demonstrated competency through equivalent experienced in Diesel Engine Repair, Drive Train, Brakes, Suspension and Steering, Electrical/Electrical Systems, Heating and Air Conditioning, and/or Medium & Heavy Truck PMI (T-2 through T-8). Perfer L2 Advanced Diesel Specialist designation
Experience: 3-5 years
Type of Experience: Minimum of 2 year experience as lead technician or service manager. Requires experience performing mechanical work on a various types of tractors/trailers.
Required Knowledge, Skills, and Abilities:
  1. Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
  2. Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
  3. Employee should have broad knowledge in DOT rules and regulations. Strong math skills with the ability to compute rates, ratios, and percentages. Must have very good working knowledge of MS Office products and ability to learn various computer software applications. Demonstrated leadership and management ability. Must have good interpersonal and relationship management skills and demonstrate cooperation and teamwork in accomplishing goals and objectives. Must possess excellent verbal and written communications skills. Needs the ability to set priorities and accomplish duties of position with little supervision and direction.

Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.

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