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Technical Service Manager Jobs in Michigan (NOW HIRING)

LG

Technical Service Engineer - LG Chem

Detroit, MI

... managing the impacts of climate change and making positive contributions to society through ... We are actively searching for a technical service/application development engineer to join our team ...

LG

Technical Service Engineer - LG Chem

Troy, MI

... managing the impacts of climate change and making positive contributions to society through ... We are actively searching for a technical service/application development engineer to join our team ...

LG

Technical Service Engineer - LG Chem

Troy, MI · On-site

We are actively searching for a technical service/application development engineer to join our team ... Strategic management competency: pro-actively identify problems, targets, relevant issues.

PRAB, Inc.

FIELD SERVICE TECHNICIAN

Kalamazoo, MI · On-site

This position reports to the Technical Development Coordinator and Customer Service Manager as necessary. Qualifications * Dedication to excellence and quality output * Honest, Reliable, and displays ...

New

PRAB, Inc.

FIELD SERVICE TECHNICIAN

Kalamazoo, MI · On-site

This position reports to the Technical Development Coordinator and Customer Service Manager as necessary. Qualifications * Dedication to excellence and quality output * Honest, Reliable, and displays ...

New

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Technical Service Manager information

See Michigan salary details

$54.5K

$102.4K

How much do technical service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for technical service manager in Michigan is $98,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,100.00 and $101,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities in Michigan are hiring for Technical Service Manager jobs?

Cities in Michigan with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $98,672 per year, or $47.4 per hour.

Field Technical Service Manager

Auburn Hills, MI • On-site

Stellantis
IT Services

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

15th of 45 rated automakers

Good employer

Recommended by students

Paid breaks

Learn more about Stellantisexternal

Full-time

Posted 13 days ago

Job description

Stellantis Mopar Technical Service Operations is seeking a Field Technical Service Manager to lead initiatives focused on improving customer satisfaction and reducing vehicle buybacks across the United States market. This position serves as the primary liaison between Technical Service Operations, Field Operations, Customer Care, Quality Engineering, Dealer personnel, and third-party partners to drive timely and accurate vehicle repairs, resolve customer concerns, and improve overall service execution.
The role provides leadership and direction for a North American network of field service personnel who support Stellantis dealerships by delivering in-dealership and remote technical assistance, troubleshooting complex diagnostic and repair concerns, supporting dealer service operations, and serving as subject matter experts for Stellantis brands. The Field Technical Service Manager ensures field resources are effectively deployed, aligned to organizational priorities, and equipped to resolve complex vehicle concerns while driving customer satisfaction and reducing buyback risk.
Duties Include:
  • Manage and oversee a North American network of field service personnel to support in-dealer and remote technical service support for complex vehicle diagnostic and repair concerns, emerging product issues, and vehicles with elevated buyback risk.
  • Lead and coordinate all buyback reduction initiatives across the organization, ensuring alignment of actions, priorities, and resources to minimize vehicle repurchase risk.
  • Serve as project manager for cross-functional buyback reduction activities, facilitating stakeholder meetings, monitoring progress, and driving accountability for deliverables and results.
  • Identify process gaps, execution failures, and systemic barriers that delay vehicle repairs, and develop corrective actions that improve response times and service outcomes.
  • Partner with Customer Care, Quality Engineering, Supply Chain, Business Centers, dealer personnel, and third-party vendors to resolve vehicle concerns and customer escalations.
  • Analyze business performance data, identify trends, and develop reporting tools that improve visibility into at-risk vehicles, case status, escalation activity, and program effectiveness.
  • Lead the development and enhancement of systems, dashboards, reporting solutions, and case management processes that support improvement in repair outcomes and buyback reduction.
  • Monitor field activity, measure program effectiveness, and identify opportunities for continuous improvement and implement solutions that enhance operational efficiency, customer satisfaction, dealer performance, and buyback prevention outcomes.
  • Develop and maintain process documentation, presentation materials, business updates, and executive-level communications to support organizational objectives.
  • Provide leadership, direction, coaching, and performance oversight for field technical service personnel and third-party partners supporting Stellantis dealerships throughout North America.

Success in This Role:
  • Ensures timely resolution of vehicle concerns and customer escalations while improving overall customer satisfaction.
  • Reduces vehicle buyback activity through effective program leadership, stakeholder engagement, and execution of corrective actions.
  • Delivers process improvements, reporting enhancements, and system solutions that increase operational effectiveness and visibility.
  • Identifies and removes barriers that prevent timely vehicle repair and dealer resolution.
  • Provides meaningful business insights through data analysis, trend identification, and executive reporting.
  • Demonstrates strong collaboration across Mopar, dealer operations, and third-party partners.
  • Balances operational responsibilities with strategic initiatives to achieve business objectives and performance targets.
  • Communicates effectively with stakeholders at all organizational levels, including executive leadership.
  • Builds and develops a high-performing field technical service organization capable of resolving complex diagnostic and repair challenges throughout the dealer network.
  • Ensures field personnel are effectively supporting dealer service teams, improving repair outcomes, and enhancing the customer experience.
  • Leverages field technical insights to influence quality improvements, service processes, training needs, and organizational priorities.
  • Maintains strong alignment between field technical service activities and enterprise objectives related to customer satisfaction, vehicle repair timeliness, and buyback reduction.

Basic Qualifications:
  • Bachelor's degree in Business, Engineering, Operations, or a related discipline
  • Minimum 7 years of experience in Operations, Field Support, Aftersales, Customer Experience, Program Management, or related business functions
  • Two or more years of experience leading, developing, and managing direct reports
  • Strong understanding of dealership operations, customer service processes, and automotive service environments
  • Demonstrated ability to analyze complex business challenges and develop effective solutions
  • Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
  • Ability to thrive in a fast-paced environment with changing priorities and deadlines
  • Strong written, verbal, and interpersonal communication skills
  • Strong analytical and problem-solving capabilities
  • Experience developing reports, dashboards, and business performance metrics
  • Advanced presentation skills, including experience presenting findings and recommendations to leadership audiences
  • Advanced proficiency in Microsoft 365 applications, including Excel, PowerPoint, and Copilot

Preferred Qualifications:
  • Master's degree in Business Administration, Engineering, or a related discipline
  • Experience leading large-scale cross-functional programs or strategic initiatives
  • Experience in automotive or related field technical support
  • Knowledge of automotive warranty administration, customer escalation processes, or vehicle repurchase mitigation activities
  • Experience developing business requirements and managing third-party partners
  • Experience with reporting tools, data analytics, or customer case management systems

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