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Technical Service Manager Jobs in Michigan (NOW HIRING)

FastTek

EV Technical service Agent

Warren, MI · Remote

Case Management * Create/update cases in Salesforce * Work with logistics for parts ordering/return * Serve as lead for technical escalations from service partners, non technical advisors and others

LG

Technical Service Engineer - LG Chem

Troy, MI · On-site

... managing the impacts of climate change and making positive contributions to society through ... We are actively searching for a technical service/application development engineer to join our team ...

LG

Technical Service Engineer - LG Chem

Detroit, MI · On-site

... managing the impacts of climate change and making positive contributions to society through ... We are actively searching for a technical service/application development engineer to join our team ...

LG

Technical Service Engineer - LG Chem

Troy, MI · On-site

We are actively searching for a technical service/application development engineer to join our team ... Strategic management competency: pro-actively identify problems, targets, relevant issues.

Vesco Oil Corporation

Service Manager

Detroit, MI · On-site

$100K - $115K/yr

This is a hands-on leadership role ideal for someone who thrives in a fast-paced, technical field ... Lead and manage the Service Department, ensuring revenue generating operations and high-quality ...

Crane 1 Services

Be Seen First

Service Manager

Royal Oak, MI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the ... A minimum of (5) + years of technical (mechanical/electrical) , construction management, accounting ...

Crane 1 Services, Inc.

Service Manager

Detroit, MI

$65K - $85K/yr

Other duties as assigned Service Manager Requirements KNOWLEDGE:  A minimum of (5) + years of technical (mechanical/electrical) , construction management, accounting, or related background, or a ...

Fox Marquette Ford

Service Manager

Marquette, MI · On-site

Fox Motors has a Service Manager opening in Marquette, MI at Fox Marquette Ford. You would ... Facilitates and/or conducts technical training and sends employees to appropriate training schools ...

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Technical Service Manager information

See Michigan salary details

$54.5K

$102.4K

How much do technical service manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for technical service manager in Michigan is $98,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,100.00 and $101,500.00 per year, depending on experience, location, and employer.

What is a Technical Service Manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a Technical Service Manager, and why are they important?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often require knowledge of technical systems, troubleshooting skills, and leadership abilities.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

What engineering jobs pay $500,000?

Engineering roles such as senior petroleum engineers, aerospace engineers, and engineering directors can earn $500,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. High-paying positions often require specialized skills, management experience, and work in industries like oil and gas, aerospace, or technology.

How much do technical support managers make in the US?

Technical Service Managers in the US typically earn an average salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. They often oversee technical support teams, manage service delivery, and require strong technical and leadership skills.

What are some common challenges a Technical Service Manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What does a technical manager do?

A Technical Service Manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams, manage service delivery, and often require technical expertise, certifications, and strong communication skills to meet service standards and improve client satisfaction.
What cities in Michigan are hiring for Technical Service Manager jobs? Cities in Michigan with the most Technical Service Manager job openings:
Technical Service Manager jobs near you
Technical Service Engineer

Technical Service Engineer

Mitsubishi Chemical Corporation

Commerce, MI • On-site, Remote

Full-time

Re-posted 19 days ago

Mitsubishi Chemical rating

8.6

Company rating: 8.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

15th of 92 rated chemical manufacturers

Job description

Company:
Mitsubishi Performance Polymers Division
Job Description:
Technical Service Engineer
Location: This is a Remote role based out of Commerce, MI. Candidate must be local to Michigan.
Travel: Up to 50% across North America, including Mexico
At Mitsubishi Chemical Group (MCG), we believe that science and innovation can improve lives and create a more sustainable world. As a global leader in advanced materials and polymer solutions, our technologies touch virtually every industry - from automotive to electronics, consumer goods to medical devices.
The Technical Service Engineer (TSE) position provides key technical process support and bridges the gap between application development and product development functions as well as customer needs and commercial strategies for both our automotive and non-automotive businesses. The TSE is responsible for supporting the growth and development of the MCG North American businesses by providing technical assistance and innovation to customers on part design, tooling, processing and troubleshooting resolution, and materials selection utilizing the various MCG product portfolio. Support covers a variety of processing types, including injection molding, blow molding, extrusion, and other related methods.
What You'll Do
  • Provide technical guidance and troubleshooting support to automotive OEMs, Tier suppliers and other key non-automotive accounts supporting MCG product portfolio.
  • Collaborate with customers to identify material requirements and recommend suitable polymer solutions.
  • Assist in the design and validation of polymer applications for both automotive systems ( e.g., under-the-hood, interior, exterior, and electrical components) as well as consumer, BICE or medical applications.
  • Support product trials, molding evaluations, secondary operations and performance testing.
  • Analyze failure modes and propose corrective actions, design improvements or alternative materials.
  • Work closely with R&D and manufacturing teams to tailor products for specific automotive requirements and support resin approval and specification activities as required.
  • Develop and deliver technical presentations, literature, datasheets, and training materials.
  • Maintain accurate records of customer interactions, process documentation, test results, and application notes.
  • Partner with Sales, Marketing, and Product Management to align technical solutions with business goals.
  • Provide support to ADE functions in regard to design reviews, part optimization, tool design, and mold flow analysis to ensure manufacturability and performance.
  • Monitor industry trends and regulatory changes impacting automotive polymers.
  • Champion safety standards and regulatory compliance, both internally and at customer sites.

What You Bring
Your background demonstrates both technical expertise and a passion for collaboration. You're just as comfortable on the plant floor as you are in front of a customer, translating complex material science into actionable solutions.
Minimum Qualifications:
  • Bachelor's degree (highly preferred) in Polymer Science, Chemical Engineering, Materials Science, Mechanical Engineering, or a related technical field.
  • 3+ years of experience in technical service, application development, or product engineering within the polymer or automotive industry (required with degree).
  • In lieu of a degree, 10+ years of directly relevant experience in polymer materials, processing, or application development is required.
  • Willingness to travel up to 50% to customer locations, technical centers, and conferences across North America
  • Working knowledge of CAD files, STEP models, mold flow, warpage, and shrinkage analysis.
  • Strong understanding of plastic part design, processing techniques ( injection molding, blow molding, extrusion ), and resin performance characteristics in order to support customer activities.
  • Customer oriented and focus. Capability in communicating position with suggestions for changes and improvements and getting others to adopt them in difficult and challenging situations.
  • Familiarity with OEM and Tier 1/2 supplier standards and specifications, with ability to support new product approval activities.
  • Facilitate proactive technical visits to customer facilities to maintain strong relationships with factory leadership.
  • Respond to customer concerns or complaints, providing technical assistance in the field or virtually to support timely resolution.
  • Excellent communication skills required for the following areas: verbal, technical writing, presenting, creating call reports, detailing/initiation of instructions and effective communication of product guidelines for use of our PPD resin portfolio.
  • Support product recommendations for new applications based on design and the end use requirements in balancing MCG capabilities with our customer needs. Also, develop expert resin knowledge to support formulation development for new products working in conjunction with the R&D teams.
  • Experience managing multi-phase customer projects from concept through commercialization; with coordination, setting priorities and time management skills to keep them on track and meet internal/external goals.

The salary range for this position is $88,000-$110,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Competitive Benefits
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees

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