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Technical Service Manager Jobs in Michigan (NOW HIRING)

PRAB, Inc.

FIELD SERVICE TECHNICIAN

Kalamazoo, MI · On-site

This position reports to the Technical Development Coordinator and Customer Service Manager as necessary. Qualifications * Dedication to excellence and quality output * Honest, Reliable, and displays ...

PRAB, Inc.

FIELD SERVICE TECHNICIAN

Kalamazoo, MI · On-site

This position reports to the Technical Development Coordinator and Customer Service Manager as necessary. Qualifications * Dedication to excellence and quality output * Honest, Reliable, and displays ...

Hapman

FIELD SERVICE TECHNICIAN

Kalamazoo, MI · On-site

$55 - $75/hr

This position reports to the Technical Development Coordinator and Customer Service Manager as necessary. Qualifications * Dedication to excellence and quality output * Honest, Reliable, and displays ...

New

Western Pest Services

Service Manager

Nashville, MI · On-site

$65 - $90/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

New

Western Pest Services

Service Manager

Battle Creek, MI · On-site

$65 - $90/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

New

Western Pest Services

Service Manager

Lansing, MI · On-site

$65 - $90/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

New

Western Pest Services

Service Manager

Ionia, MI · On-site

$65 - $90/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

New

M&K Truck Centers

Service Manager

Holland, MI · On-site

$110K - $120K/yr

The Service Manager runs an efficient and profitable service department through productive staffing ... Facilitates and/or conducts technical training and sends employees to appropriate training schools ...

Critter Control

Service Manager

Livonia, MI · On-site

$50K - $65K/yr

You drive service quality, coach and develop technicians, and ensure adherence to safety, technical ... Manage routing and scheduling to optimize service delivery and operational efficiency, balancing ...

Critter Control

Service Manager

Livonia, MI · On-site

You drive service quality, coach and develop technicians, and ensure adherence to safety, technical ... Manage routing and scheduling to optimize service delivery and operational efficiency, balancing ...

Orkin

Service Manager

Zilwaukee, MI · On-site

$59 - $72/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills - like empathy and integrity ...

New

Orkin

Service Manager

Battle Creek, MI · On-site

$58.50 - $71.50/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

CertaSite

Service Manager

Sterling Heights, MI · On-site

Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... or equivalent from a technical or trade school with a focus in life safety such as fire ...

Orkin

Service Manager

Lansing, MI · On-site

$59 - $72/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Orkin

Service Manager

Saginaw, MI · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

HomeTeam Pest Defense

Service Manager

Saginaw, MI · On-site

$59 - $72/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills - like empathy and integrity ...

New

Orkin LLC

Service Manager

Lansing, MI · On-site

$65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills-like empathy and integrity-that ...

Orkin

Service Manager

Lansing, MI · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

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Showing results 21-40

All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Michigan

Technical Service Manager information

See Michigan salary details

$54.5K

$102.4K

How much do technical service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical service manager in Michigan is $98,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,100.00 and $101,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities in Michigan are hiring for Technical Service Manager jobs?

Cities in Michigan with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $98,672 per year, or $47.4 per hour.

FIELD SERVICE TECHNICIAN

PRAB, Inc.

Kalamazoo, MI • On-site

Full-time

Posted 7 days ago

Job description

Field Service Technicians are responsible for the service of KMC Global customers and product lines. They perform preventive maintenance, site surveys, installations, modifications, equipment start-ups, provide training and re-training in the use of KMC Global equipment. This position reports to the Technical Development Coordinator and Customer Service Manager as necessary.
Qualifications
  • Dedication to excellence and quality output
  • Honest, Reliable, and displays irreversible Integrity
  • Excellent oral, written and interpersonal communication skills
  • Well-developed organizational skills
  • Ability to travel – 50%-65% (US and International travel)
  • Solid mechanical and electrical aptitude and troubleshooting skills
  • Working knowledge and ability to perform high-quality welds
  • Working knowledge of PLC controls and logic
  • Hydraulic knowledge/troubleshooting beneficial
  • High School education, technical training and 2 to 4 years of related technical service work
  • Ability to remain calm in difficult situations
  • Ability to adhere to Standard Operating Procedure
  • Able to complete service reports at the completion of service, to provide customer resolution.
Responsibilities
The following activities are required in this position:
  • Promoting excellence throughout the department
  • Service PRAB amp; Hapman products at customer locations
  • Provide training and re-training in the use of PRAB amp; Hapman equipment at customer locations
  • Provide phone service and troubleshooting support from home office
  • Provide sales leads to Sales Department
  • Determine parts required for in-field repairs
  • Co-ordination of service trips including travel plans
  • Accurately communicate and discuss problems with customers
  • Document all aspects of Service work performed

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