ZipRecruiter

Log In

1

Technical Service Manager Jobs in Michigan (NOW HIRING)

M&K Truck Centers

Service Manager

Holland, MI · On-site

$110K - $120K/yr

The Service Manager runs an efficient and profitable service department through productive staffing ... Facilitates and/or conducts technical training and sends employees to appropriate training schools ...

Critter Control

Service Manager

Livonia, MI · On-site

$50K - $65K/yr

You drive service quality, coach and develop technicians, and ensure adherence to safety, technical ... Manage routing and scheduling to optimize service delivery and operational efficiency, balancing ...

Critter Control

Service Manager

Livonia, MI

You drive service quality, coach and develop technicians, and ensure adherence to safety, technical ... Manage routing and scheduling to optimize service delivery and operational efficiency, balancing ...

CertaSite

Service Manager

Sterling Heights, MI

Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... or equivalent from a technical or trade school with a focus in life safety such as fire ...

Bridgestone

Service Manager

Mount Pleasant, MI · On-site

$19.57 - $29.36/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

New

Orkin

Service Manager

Battle Creek, MI

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Orkin

Service Manager

Ionia, MI

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Bridgestone Americas, Inc.

Service Manager

Novi, MI · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Orkin

Service Manager

Nashville, MI

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Bridgestone

Service Manager

Livonia, MI · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

Service Manager

Lake Orion, MI · On-site

$22.66 - $33.99/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Orkin LLC

Service Manager

Lansing, MI · On-site

$65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills-like empathy and integrity-that ...

Orkin

Service Manager

Lansing, MI

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Bridgestone

Service Manager

Lake Orion, MI · On-site

$22.66 - $33.99/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Xerox

$106K - $107K/yr

Overview: Join Xerox as a Service Delivery Management Professional II and play a key role in ... In this customer-facing role, you will manage day-to-day technical site operations, support ...

Bridgestone Americas, Inc

Service Manager

Livonia, MI · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

previous pagenext page

Showing results 21-40

All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Michigan

Technical Service Manager information

See Michigan salary details

$54.5K

$102.4K

How much do technical service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for technical service manager in Michigan is $98,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,100.00 and $101,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
What cities in Michigan are hiring for Technical Service Manager jobs? Cities in Michigan with the most Technical Service Manager job openings:
Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $98,672 per year, or $47.4 per hour.

Technical Account Manager

BIZLINK ROBOTIC SOLUTIONS USA INC

Lake Orion, MI • On-site

$120K - $150K/yr

Full-time

Re-posted 22 days ago

Job description

Description:

Technical Account Manager

BizLink Robotic Solutions USA is seeking a high-energy, self-motivated Technical Account Manager to spearhead our growth within the Southwest Territory. This role is the primary engine for market expansion, responsible for identifying new opportunities and managing key automation accounts. You will act as the critical link between our customers’ complex automation needs and BizLink’s innovative product/service groups. This position requires a "hunter mentality” with a dedicated approach to Client retention and creative problem-solving. Success in this role is defined by meeting forecasted sales goals and delivering world-class customer satisfaction through strategic relationship building.


Task & Responsibilities:

1. Strategic Sales & Market Expansion

Identify & Capture: Research and develop new customer opportunities to expand into key target markets.

· Pipeline Management: Continually generate formal/informal leads and maintain a robust sales opportunity pipeline.

· Promotion: Actively sell all applicable BizLink products/services, including participating in marketing activities like trade shows.


2. Account Retention & Precision

Relationship Management: Maintain leadership at established sites and coordinate with local account managers for key accounts.

· Consultative Liaison: Act as the link between customer automation needs and BizLink’s technical service groups.

· Retention Strategy: Develop and manage specific maintenance strategies for existing organizational contacts.


3. Operational & Financial Excellence

· Forecasting: Manage budgeted sales goals and provide monthly rolling forecasts via corporate CRM software.

· Quote-to-Cash Support: Accurately prepare and track customer quotes, while assisting Accounts Receivable with payment collections.

· Cross-Functional Collaboration: Support Operations, Quality Management, and Customer Service to ensure world-class satisfaction.


4. Compliance & Professional Development

· Policy Adherence: Embrace all corporate compliance rules, policies, and the BizLink Code of Conduct.

· Continuous Improvement: Participate in team-building projects and attend meetings focused on streamlining internal processes.

· Regional Travel: Maintain a 60%+ travel schedule to prioritize customer visitation and maximize profitability.

Requirements:

Qualifications:

1. Bachelor's degree in engineering or equivalent work experience.

2. 5 + years related sales experience.

3. Robot and Automation experience.

4. Wire Cable experience preferred.

5. Strong written and verbal communication skills.

6. Cooperative and enjoys working in a cohesive team.

7. Strong relationship building skills.

8. Self-motivation and willingness to learn.

Apply