ZipRecruiter

Log In

1

Technical Service Manager Jobs in Michigan (NOW HIRING)

Rule 5 Hire

MI

Provide technical input to customers * Effectively quote jobs and manage the quoting/bidding process * Leading teams of skilled mechanical and electrical service technicians * Review and approve ...

Tri-County Truck Centers

Idealease Service Manager

Livonia, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Manager takes the lead role in managing an efficient and profitable Service Department ... Minimum of eight years technical experience in the medium/heavy-duty truck industry. * Must be ...

Tri-County Truck Centers

Truck Service Manager

Jackson, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Manager takes the lead role in managing an efficient and profitable Service Department ... Minimum of eight years technical experience in the medium/heavy-duty truck industry. * Must be ...

Tri-County Truck Centers

Truck Service Manager

Flint, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Manager takes the lead role in managing an efficient and profitable Service Department ... Minimum of eight years technical experience in the medium/heavy-duty truck industry. * Must be ...

previous page

Showing results 41-60

All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Michigan

Technical Service Manager information

See Michigan salary details

$54.5K

$102.4K

How much do technical service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical service manager in Michigan is $98,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,100.00 and $101,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What cities in Michigan are hiring for Technical Service Manager jobs?

Cities in Michigan with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $98,672 per year, or $47.4 per hour.

Technical Customer Service Representative

Fox Factory

Coldwater, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Fox Factory rating

4.3

Company rating: 4.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!
Position Summary:
Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.
Position Responsibilities:
  • Work in a fast-paced environment, taking incoming technical service calls from customers.
  • Listen, then analyze to resolve technical issues or questions
  • Communicate with customers in a professional and respectful manner
  • Provide solid problem-solving skills with proficient attention to detail
  • Provide outstanding customer service
  • Efficient in returning all calls, emails, or any other form of follow-up needed to the customer
  • Work as a team with the customer service and sales teams to ensure customer needs are met.
  • Monitor forums for technical-related topics
  • Collaborate with R&D on engineering and common customer service issues
  • Comply with all local, state, and federal laws and compliance
Specific Knowledge, Skills, and Abilities:
  • Strong organizational and time management skills.
  • Strong technical understanding of products and vehicles
  • Must be able to work well under pressure.
  • Ability to read product prints
  • Effective and professional written and verbal communication skills
  • Meticulous attention to detail and accuracy.
  • Ability to establish and meet deadlines.
  • Flexibility and the ability to thrive in a fast-paced environment.
Education:
  • High School Diploma or GED required
Experience:
  • Technical background in vehicle mechanics and function
  • Understanding of suspension is a plus
Work Environment and Physical Requirements:
  • Cubicle setting
  • Sitting for long periods of time
  • Long periods of computer usage

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.
Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

What Fox Factory employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply