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Technical Service Manager Jobs in Maryland (NOW HIRING)

Daikin

Technical Service Manager

Baltimore, MD

$111K - $111K/yr

Service Bulletin support to internal and external customers and provides implementation of ... Train & Audit Independent Distributor trainers and technical managers, when required. * Participate ...

Daikin

Technical Service Manager

Baltimore, MD · On-site

$111K - $111K/yr

Service Bulletin support to internal and external customers and provides implementation of ... Train & Audit Independent Distributor trainers and technical managers, when required. * Participate ...

Daikin

Technical Service Manager

Baltimore, MD · On-site

$111K - $111K/yr

Service Bulletin support to internal and external customers and provides implementation of ... Train & Audit Independent Distributor trainers and technical managers, when required. * Participate ...

W. R. Grace & Co.

Technical Service Manager

Columbia, MD · On-site

$138K - $190K/yr

The successful individual will provide technical service, develop technical proposals, and support ... Ability to present data, findings, and technical proposals to all levels of customer management.

W. R. Grace & Co.

Technical Service Manager

Columbia, MD · On-site

$138K - $190K/yr

The successful individual will provide technical service, develop technical proposals, and support ... Ability to present data, findings, and technical proposals to all levels of customer management.

Vaco LLC

Technical Service Analyst

Columbia, MD · On-site

... Manage and resolve incidents through an ITSM platform (ServiceNow, Freshservice, or similar ... Desk, Service Desk, Desktop Support, or Technical Support experience Experience supporting ...

Continental Realty

Service Manager

Annapolis, MD · On-site

$36 - $38/hr

Service Manager for Westwinds Apartments - Annapolis, MD Role Overview As a Service Manager for ... Work closely with the Community Manager to communicate the mechanical/technical aspects of the ...

Mazzella Companies

Service Manager

Baltimore, MD · On-site

$75K - $115K/yr

Experience & Skills * 4 years experience involving administrative, customer service or technical environment * Expert knowledge of the crane service industry * Strong time-management skills

The Hinckley Company

Client Service Manager

Oxford, MD · On-site

Our service manager incentive plan offers Self Driven Earning Potential. This is the perfect ... Prior experience selling technical services or luxury goods/ services. * Ability to read, analyze ...

Crane 1

Service Manager

Baltimore, MD · On-site

Branch Manager The Service Manager is responsible for leading the operation's overall success ... A minimum of (5) + years of technical (mechanical/electrical), construction management, accounting ...

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Technical Service Manager information

See Maryland salary details

$60.7K

$114K

How much do technical service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for technical service manager in Maryland is $109,874.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,600.00 and $113,100.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Maryland?

The most popular types of Technical Service jobs in Maryland are:

What cities in Maryland are hiring for Technical Service Manager jobs?

Cities in Maryland with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $109,874 per year, or $52.8 per hour.

Technical Service Manager

Baltimore, MD

Daikin

7.6

Company rating: 7.6 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

249th of 495 rated machine equipment manufacturers

People enjoy working here

Good employer

Recommended by parents

Learn more about Daikinexternal

$111K - $111K/yr

Full-time

Posted 10 days ago

Job description

Responsibilities:

  • Responsible for reliable, prompt, and empathetic technical support to our customers. Resolve technical issues, support sales growth and technical training needs of the region.
  • Provides technical expertise for product reliability investigations.
  • Gather “Voice of the Customer” to proactively monitor for early signs of quality issues, and support through job site visits to address customer needs and provide resolutions.
  • Completes field service reports via current software workflows with pertinent data to document field reported issues to ensure product integrity.
  • Evaluation of product installation and operation at customer sites when required while using Daikin installation, service, and engineering manuals for validation.
  • Service Bulletin support to internal and external customers and provides implementation of corrective action plans.
  • Provides oversight for warranty unit replacements, and labor allowance dollars.
  • Train & Audit Independent Distributor trainers and technical managers, when required.
  • Participate in additional projects/activities to support ongoing business needs as assigned by Divisional leadership.
  • Responsible for conducting Technical Training Sessions for dealers and contractors on proper Installation, Start up, Commissioning, Service & Troubleshooting of Daikin products, with a focus on targeted dealers with failure rates to ensure product integrity.
  • Provide technical guidance to field technicians for installations, repairs, and system optimizations. Helps in understanding Daikin technology, mobile apps, technical manuals, schematics, piping and wiring diagrams.
  • Maintain detailed records and reports of customer interactions, issues resolved, and solutions provided.
  • Document recurring problems and suggest preventative measures.
  • Completion of Daikin STEP program, D-STAR testing requirements and ongoing professional development.

Qualifications:

Knowledge and Skills: 

  • Ability to perform public speaking.
  • Excellent customer service, relationship management and interpersonal skills.
  • Proficiency in Microsoft Office365 including Teams, Outlook, Word, Excel, and PowerPoint
  • Excellent written and verbal communication skills.
  • Self-motivated with attention to detail.
  • Ability to de-escalate customer issues with calm demeanor and problem-solving.
  • Excellent organizational, time and project management skills.
  • Rational strong work ethic and integrity are required for this fast-paced environment.
  • Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools.
  • Ability to prioritize and facilitate multiple projects to a high degree.
  • Possess strong business and technical acumen.

Experience: 

  • Minimum 5 years technical support experience required.
  • Minimum 1-year technical training experience preferred.

Education:

  • High School Diploma or GED equivalent required.
  • HVAC certification or two-year college degree preferred.

Physical Requirements/Work Environment:

  • Must be able to perform essential and additional responsibilities.
  • Ability to climb ladders and lift 50lbs.
  • Travel as required depending on territory.
  • Work within confines of typical job sites including attics, crawl spaces and roof tops in challenging climates.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities

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