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Technical Service Manager Jobs in Westminster, MD

Cooper Motors Lincoln

Service Manager

Hanover, PA

Answer technical questions about vehicle problems, warranties, services, and repairs. * Maintain ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Answer technical questions about vehicle problems, warranties, services, and repairs. * Maintain ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Answer technical questions about vehicle problems, warranties, services, and repairs. * Maintain ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Cooper Motors Lincoln

Service Manager

Hanover, PA

Answer technical questions about vehicle problems, warranties, services, and repairs. * Maintain ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

TAI

Project Technical Manager

Owings Mills, MD · On-site

$130K - $180K/yr

TAI brings together engineering, construction, systems integration, on-site services, and technical ... In collaboration with Design Manager, carry out technical assessment of Design Contractor and ...

TAI

Project Technical Manager

Owings Mills, MD · On-site

TAI brings together engineering, construction, systems integration, on-site services, and technical ... In collaboration with Design Manager, carry out technical assessment of Design Contractor and ...

Neu-Ion Inc

Service Technician

Windsor Mill, MD · On-site

$25 - $35/hr

Escalate issues to senior technicians and service manager when needed Professional Conduct * Participate in hands-on training and field learning * Develop technical skills in water treatment systems ...

Neu-Ion Inc

Service Technician

Windsor Mill, MD

$25 - $35/hr

Escalate issues to senior technicians and service manager when needed Professional Conduct * Participate in hands-on training and field learning * Develop technical skills in water treatment systems ...

NEU-ION

Field Service Technician

Windsor Mill, MD

Escalate issues to senior technicians and service manager when needed · Professional Conduct * Participate in hands-on training and field learning * Develop technical skills in water treatment ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Westminster, MD

Technical Service Manager information

See Westminster, MD salary details

$60.1K

$112.9K

How much do technical service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for technical service manager in Westminster, MD is $108,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Westminster, MD are hiring for Technical Service Manager jobs?

Cities near Westminster, MD with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Westminster, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $108,790 per year, or $52.3 per hour.

Service Manager

Hanover, PA

Cooper Motors Lincoln
See more jobs at Cooper Motors Lincolnexternal

Full-time

Medical, Retirement

Re-posted 28 days ago

Job description

At Cooper Motors Lincoln, we pride ourselves on being a family-owned business, still thriving after over 74 years. We offer our employees competitive benefits, paid training opportunities, and an inviting team atmosphere. Our team is made up of dedicated individuals who work hard to go above and beyond for our customers. If you're interested in joining a team committed to exceptional customer service, take a look at our careers tab and apply today.

What We Offer

  • Health insurance
  • 401K plans
  • Quarterly profit sharing
  • Family atmosphere
  • Employee longevity
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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