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Technical Service Manager Jobs in Oklahoma (NOW HIRING)

ClimateMaster

Technical Service Manager

Oklahoma City, OK · On-site

$107K - $108K/yr

The Technical Service manager must maintain strong relationships with other departmental managers to ensure that the technology, processes, and communication align with the company's efforts ...

CVR Energy, Inc.

Technical Services Manager

Wynnewood, OK · On-site

$98K - $98K/yr

Manage the Refinery Technical Service Department to achieve Safety, Environmental Compliance, Reliability, and Operating Excellence. In addition, this position is managed by the Laboratory and ...

Cvr Energy, Inc.

Technical Services Manager

Wynnewood, OK · On-site

$98K - $98K/yr

Manage the Refinery Technical Service Department to achieve Safety, Environmental Compliance, Reliability, and Operating Excellence. In addition, this position is managed by the Laboratory and ...

Iff

Technical Service Account Manager

Pryor, OK · On-site +1

The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and ...

Jeremy Hodge Auto Group

Service Manager

Ardmore, OK

Service Manager - Franchise Automotive Dealership If you are driven to help people, passionate ... Staff technical teams relative to production requirements * Remain current on new products and ...

Jeremy Hodge Auto Group

Service Manager

Ardmore, OK · On-site

Service Manager - Franchise Automotive Dealership If you are driven to help people, passionate ... Staff technical teams relative to production requirements * Remain current on new products and ...

Jeremy Hodge Auto Group

Service Manager

Ardmore, OK

Service Manager - Franchise Automotive Dealership If you are driven to help people, passionate ... Staff technical teams relative to production requirements * Remain current on new products and ...

Fowler Automotive

Service Manager

Norman, OK · On-site

Service Manager - Fowler Volkswagen Are you ready to take your career to a new level? Then you may ... Staff technical teams relative to production requirements * Remain current on new products and ...

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Technical Service Manager information

See Oklahoma salary details

$57.7K

$108.5K

How much do technical service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical service manager in Oklahoma is $104,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,100.00 and $107,600.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
What cities in Oklahoma are hiring for Technical Service Manager jobs? Cities in Oklahoma with the most Technical Service Manager job openings:
Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $104,530 per year, or $50.3 per hour.

Technical Service Manager

ClimateMaster

Oklahoma City, OK • On-site

$107K - $108K/yr

Full-time

Re-posted 22 days ago

Job description

Description
POSITION SUMMARY
The Technical Service Manager is responsible for staffing, developing, and maintaining the Technical Service team within the Aftermarket Technical Service department. This includes onboarding, training, resource management, and staff development. Through indirect channels, this role aims to sustain and grow operations surrounding workflows, technical support knowledge, and customer satisfaction. The Technical Service manager must maintain strong relationships with other departmental managers to ensure that the technology, processes, and communication align with the company's efforts
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
  • Build and develop a self-sustaining support team
  • Mentor and be an escalation point for any technical support or account-related issues
  • Organize, create, and grow the processes for Technical Support
  • Develop staff and ensure processes are used efficiently
  • Facilitate resources for the team to ensure high-quality Technical Support for customers
  • Ensure target response times are monitored, and requests are processed at a time consistent with the efforts of the organization
  • Ensure support lines are staffed to communicate with customers effectively
  • Deliver reports and measurements of metrics and performance to staff and management
  • Build and maintain written technical documentation resources
  • Create and encourage methods for facilitating knowledge transfer within Technical & Field Service teams and extend to communication outside of the department
  • Interacts with Commercial Product Managers to define product gaps and improvement opportunities
  • Consult with the Technical Services and Applications Engineering team to ensure barriers are clearly understood and share ideas to improve the customer experience.
  • Manage the escalation process for customer cases as needed; requires a thorough and detailed review of pending litigations or insurance claims
  • Interact with product engineering and controls engineering to document and improve knowledge transfer within the technical and field support team.
  • Create training content to be used for manufacturers' Rep, startup technician, and owner technician training
  • Troubleshoot system failures and recommend corrective actions
  • Translate diagnostic information and trends into systemic job site installation issues
  • Translate diagnostic information and trends to define improper HP chiller operation
  • General refrigeration system knowledge in chiller systems, both Air-cooled and water-cooled
  • Follows all code requirements, safety regulations, and OSHA, such as the Lock Out/ Tag Out Policy; uses protective gear when required; adheres to the Confined Space Policy, etc.
  • Knowledge of Electrical systems /Variable frequency drives
  • 5+ years of experience servicing WSHP
  • Collaborate with leadership and technical support team to achieve future departmental and company goals
  • Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
  • Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace, one in which the talents and strengths of our increasingly diverse workforce are welcoming, further developed, and manifested in our work
  • Provides clear vision, strategies, support, and expectations to ensure employees can learn, grow, and expand their skills, perspectives, and experiences

Supervisory Responsibilities:
Yes
Skills & Abilities
Education:
• BA or BS in a related field or equivalent work experience is preferred.
• Completion of an approved HVAC/R apprenticeship earning an industry-recognized Journey-level Certification or post-secondary education (technical training and/or business/management courses) and training is preferred.
Experience:
• Minimum ten years of HVAC experience with management experience preferred.
Computer Skills:
• Proficient with Microsoft Office Suite products.
Certificates & Licenses:
• OSHA 30 (preferred)
• EPA (preferred)
Other Requirements:
• Knowledge of UL, NFPA, CE, and CSA is preferred. The candidate must also be willing and able to travel domestically and internationally

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