Technical Service Manager Jobs in Muskogee, OK (NOW HIRING)

REPORTING STRUCTURE

Reports to (Title)

Manager, Technical Quality

Manager One Removed (Title)

Sr. Quality Manager NOAM

Direct Reports

None

Key Relationships

Customer Service, Quality, Product Management, Manufacturing, Packaging, Regulatory, Transportation, Sales, Technical Service

ROLE PURPOSE

The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. Interacting with a range of different stakeholders to achieve alignment with customer requirements, company standards, and quality related regulatory compliance. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company's strategy forward as a valued added and customer first supplier.

Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications

Completing customer questionnaires and surveys

Coordinating customer audits and facilitates NDA process

Populating various portal platforms with quality information

Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements

Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities

Facilitating resolution of quality complaints with customers

Facilitating disposition of returned and rejected products

Reviewing and facilitating customer claims related to quality complaints

Negotiating specification differences with customers

Approving process and product specification changes

Facilitating and reviewing customer notifications for change management

Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues

Acting as back up for other fellow Technical Quality team members

Documenting internal metrics

Other duties as assigned

PERFORMANCE MEASURES

Meet Service Level Agreements (Portals, Document/Packet requests, Metrics, Customer Excellence)

Become an expert in assigned product lines

EHSQS:

Perform, maintain and improve the EHSQS standards and requirements

Participate actively in the Company's EHSQS program including training, audit, etc.

Report near miss or unsafe act

COMPETENCIES

The qualified candidate will be a self-motivated, energetic individual who is highly process oriented and capable of anticipating Technical Quality Manager needs and proactively adjusting to meet those needs. Also, must be detailed oriented with the ability to work with various other internal functions to improve productivity of customer facing teams while keeping a positive attitude.

QUALIFICATIONS

The qualified candidate will have a four year degree or relevant experience, preferably in business or science related field of study.

EXPERIENCE

Three to five years of experience in customer service, manufacturing, or similar commercial functions. Experience with SAP and Tate & Lyle contracting processes is preferred. Laboratory, GMP, HACCP, Quality, Manufacturing related experience desired. Knowledge of Tate & Lyle products and product applications desired.

SKILLS / KNOWLEDGE

Experience with Sharepoint, Salesforce, TraceGains and SAP preferred

Experience with Microsoft Excel, and Nitro/Adobe

Attention to detail.

Problem solving skills.

Self-Motivated

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.