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Technical Service Manager Jobs (NOW HIRING)

Synthomer

Technical Service Manager Americas

$118K - $119K/yr

... technical service for the coatings industry. Seven to ten years' prior experience preferred. * A ... Excellent MS Office software experience, CRM and planning tools (e.g. C4C, Salesforce, Arkieva)

Textron

Technical Service Manager (7th Shift)

Wichita, KS · On-site

$103K - $104K/yr

What you will be doing as a Technical Service Manager: In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the ...

Gentherm

Technical Service Supervisor

Cincinnati, OH · On-site

$111K - $111K/yr

As a global leader in thermal management and pneumatic comfort technologies, we develop advanced ... Technical Service Supervisor The Technical Service Supervisor is responsible for leading the daily ...

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How much do technical service manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for technical service manager in the United States is $113,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a Technical Service Manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a Technical Service Manager, and why are they important?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often require knowledge of technical systems, troubleshooting skills, and leadership abilities.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

What engineering jobs pay $500,000?

Engineering roles such as senior petroleum engineers, aerospace engineers, and engineering directors can earn $500,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. High-paying positions often require specialized skills, management experience, and work in industries like oil and gas, aerospace, or technology.

How much do technical support managers make in the US?

Technical Service Managers in the US typically earn an average salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. They often oversee technical support teams, manage service delivery, and require strong technical and leadership skills.

What are some common challenges a Technical Service Manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What does a technical manager do?

A Technical Service Manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams, manage service delivery, and often require technical expertise, certifications, and strong communication skills to meet service standards and improve client satisfaction.
More about Technical Service Manager jobs
What cities are hiring for Technical Service Manager jobs? Cities with the most Technical Service Manager job openings:
What are the most commonly searched types of Technical Service jobs? The most popular types of Technical Service jobs are:
What states have the most Technical Service Manager jobs? States with the most job openings for Technical Service Manager jobs include:
Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $113,209 per year, or $54.4 per hour.

Technical Service Manager Americas

Synthomer

Remote

$118K - $119K/yr

Full-time

Posted 19 days ago

Job description

Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection - growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products.
At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.
Summary
Execute the technical strategy to support the implementation of the growth plans and objectives of the Coatings business and direct technical support to customers and necessary internal contacts. Serve as technical expert in the defined application segment of coatings.
Main Accountabilities
  • Provide direct technical support to customers and handle customer enquiries for the Coatings Business covering aspects such as product specification, design issues and complaints.
  • Participate and influence new product development decisions for the Coatings business, liaising with internal technical teams and providing expert advice on future applications. Keep abreast of market developments and competitive products, through internal and external sources, relating to how products perform, can be applied or tested and assess how this can be used to add value to the business.
  • Serve as technical and applications expert, providing greater understanding of the Industry Segment products via in depth training, within the company and to our Distributors.
  • Develop guidelines and formulations for target segments and applications and give customers appropriate guidance for the use of our Product Range.
  • Maintain contact with existing and prospective customers, either independently or together with the sales team, using all communication channels. Support the current business, understand customer needs, identity and progress opportunities to expand the use of the entire product range.
  • Participate on the technical committees of the regional coatings organizations to increase our exposure there.
  • Ensure with cooperation between Quality, Sales, Application Laboratories and Operations that customer complaints are handled effectively and to the satisfaction of the customer and ensure effective communication of the outcome.
  • Ensure SHE compliance in line with relevant internal SHE regulations and all other legal and corporate standards

Requirements
  • Bachelor's degree in Science based discipline required. Master's degree preferred.
  • Minimum five years' experience in a coatings formulation role preferably with previous experience in technical service for the coatings industry. Seven to ten years' prior experience preferred.
  • A proven ability to build and sustain good business relationships, to sell ideas, products and services.
  • A technical background in polymer chemistry and/or in the coatings to understand customer needs in new market segments and to translate this to new product development requirements.
  • Outstanding interpersonal skills: strong ability to summarize key messages for business activities or product advantages. Confident and articulate presenter.
  • Full commitment to business integrity, customer value, teamwork, innovation, and diversity, equity and inclusion (DE&I).
  • A mission-driven, team player with the desire to make an impact and difference.
  • Excellent MS Office software experience, CRM and planning tools (e.g. C4C, Salesforce, Arkieva).
  • Valid driver's license and ability to travel up to 30%.
  • Ideal candidate will be located in Ohio and/or Midwest close to customer clusters and Technology Team, within driving distance of a major airport.

🌍 Global Benefits Overview
  • 💰 Competitive, market-aligned compensation
  • 🎯 Discretionary global bonus scheme
  • 📈 Discretionary Long-Term Incentive Plan (LTIP) - for senior positions
  • 🚗 Company car or car allowance - varies by region and role
  • 🩺 Healthcare - tailored to regional locations
  • 👶 Parental leave and family support - maternity, paternity, adoption (aligned with regional policies)
  • 🏡 Working options - flexibility where it matters, based on role and business needs
  • 📚 Learning & development opportunities - training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
  • 💙 Wellbeing support - employee assistance program (EAP), mental health resources, wellbeing initiatives
  • 🌱 Retirement / pension contributions - plans vary by country
  • 🤝 Culture of Inclusion - where everyone can thrive
  • 🏆 Performance culture, global reward & recognition programmes

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