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Director Technical Service Jobs (NOW HIRING)

... service skills Experience: Have a minimum of five years' experience managing a technical team ... direct reports on their technical and professional growth as well as the growth of their staff ...

## Director, Technical ServicesApplylocations: Birmingham, ALtime type: Full timeposted on: Posted ... and service providers.* Support customer audits, regulatory inspections, client visits, and ...

The Head of Service, US partners closely with the Sr Director to translate the Americas strategy ... Translate the Americas Technical Services strategy into a clear US execution plan, including the ...

This position is responsible for planning, directing, and organizing the Construction Division Technical Services Department operations and activities within budgetary constraints, consistent with ...

Director, Technical Services - NASA Reports To: SVP, NASA Location: Houston, TX Important: This is ... This role will drive operational efficiency, ensure consistent service standards across the region ...

The Head of Service, US partners closely with the Sr Director to translate the Americas strategy ... Translate the Americas Technical Services strategy into a clear US execution plan, including the ...

... and service providers. * Support customer audits, regulatory inspections, client visits, and ... Proven leadership experience managing engineering, maintenance, facilities, or technical services ...

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Director Technical Service information

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$26K

$115.5K

$232K

How much do director technical service jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director technical service in the United States is $115,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $154,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Technical Service vs Service Manager?

AspectDirector Technical ServiceService Manager
CredentialsBachelor's or higher in engineering or related field; technical certificationsSimilar credentials, often with technical certifications
Work EnvironmentStrategic oversight, leadership, and cross-department coordinationOperational management, customer interaction, and team supervision
Industry UsageUsed in large organizations for high-level technical leadershipCommon in service centers and regional offices for day-to-day operations

The main difference is that the Director Technical Service focuses on strategic leadership and long-term planning, while the Service Manager handles daily operations and customer service. Both roles require technical expertise and leadership skills, but the Director operates at a higher, more strategic level within the organization.

What cities are hiring for Director Technical Service jobs?

Cities with the most Director Technical Service job openings:

What are the most commonly searched types of Technical Service jobs?

The most popular types of Technical Service jobs are:

What states have the most Director Technical Service jobs?

States with the most job openings for Director Technical Service jobs include:

Infographic showing various Director Technical Service job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $115,510 per year, or $55.5 per hour.

Director, Technical Service & Biomedical Engineering

Openwork

Cortlandt Manor, NY • On-site

$170K - $180K/yr

Full-time

Posted 15 days ago


Job description

Director, Technical Service & Biomedical Engineering
The Director, Technical Service & Biomedical Engineering leads the strategic, operational, and regulatory direction of the companys technical service and biomedical engineering functions. This role is responsible for building and developing high-performing teams across Technical Support, Biomedical Engineering, and Installation while ensuring exceptional service delivery, technical excellence, and regulatory compliance. The position also oversees budget planning, cost center management, technical troubleshooting, service partner performance, and continuous improvement initiatives that enhance customer satisfaction and operational effectiveness. Working cross-functionally with Clinical Technical Service, Marketing, Product Management, QA/Regulatory, and commercial teams, this leader plays a critical role in supporting product validations, training initiatives, complaint resolution, and quality system compliance. The role ensures adherence to FDA, ISO 13485, Canadian Medical Device regulations, Joint Commission standards, and other applicable laboratory and regulatory requirements while driving strong documentation practices, audit readiness, and process improvement.
Responsibilities
  • Lead the strategic direction, daily operations, and performance of the Technical Support, Biomedical Engineering, and Installation functions.
  • Develop department goals, priorities, and operating plans aligned with broader business objectives.
  • Own budget planning, forecasting, expense management, and capital asset planning for the technical operations cost center.
  • Provide leadership for complex technical troubleshooting, escalation management, and resolution of hardware, software, and customer-related issues.
  • Support the evaluation, testing, and implementation of new instrumentation, analyzers, and related technical systems.
  • Partner cross-functionally with Clinical Technical Service, Marketing, Product Management, QA/Regulatory, and commercial teams to support product launches, validations, and training initiatives.
  • Develop and deliver technical training programs and materials for internal teams, distributors, and service partners.
  • Manage external service providers and ensure performance against service, quality, and compliance expectations.
  • Oversee the development and maintenance of SOPs, technical procedures, service documentation, and complaint-handling processes.
  • Monitor technical support data, quality control, and calibration trends to identify issues, improve reliability, and strengthen service performance.
  • Partner with Quality to align metrics, monitor KPIs, and maintain audit readiness across the function.
  • Drive continuous improvement initiatives that enhance operational efficiency, regulatory compliance, and customer satisfaction.

Qualifications:
  • Bachelors degree in engineering, biomedical engineering, a related technical field, or an equivalent combination of education and experience.
  • 10+ years of experience supporting laboratory equipment, instrumentation, analyzers, or related technical systems.
  • Leadership experience within the diagnostics, laboratory, or medical device industry.
  • Experience leading teams and driving improvement initiatives in a growing or evolving organization.
  • Strong background in technical troubleshooting, service operations, training, and regulated environments.

Preferred Qualifications:
  • Advanced degree in engineering, biomedical engineering, business, or related discipline.
  • Experience supporting capital equipment or complex diagnostic platforms in a customer-facing environment.
  • Familiarity with complaint handling, CAPA, validation activities, and service-related quality systems.
  • Experience working with distributors, third-party service providers, or global service networks.
  • Demonstrated success leading organizational change, process improvement, or service transformation initiatives.

Base salary range: $170,000 to $180,000 per year. This is the anticipated salary range for fully qualified candidates. The final salary offered will be dependent on several factors that include and are not limited to relevant previous experience, job responsibilities and duration of experience, the type and length of experience within the industry, education, etc.

Company Description

Openwork is a candidate-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start.