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Technical Service Advisor Jobs (NOW HIRING)

Baker Distributing

Technical Service Advisor

Mobile, AL · Remote

$118K - $119K/yr

Job Summary A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team's efforts in growing premier distributor. Support will be provided by ...

mybakemark

08610A - Technical Service Advisor

Dallas, TX

$114K - $115K/yr

The Technical Service Advisor supports bakery manufacturing operations by providing technical expertise related to dough systems, baking processes, product quality, and food safety. This role ...

mybakemark

08610A - Technical Service Advisor

Dallas, TX

$114K - $115K/yr

The Technical Service Advisor supports bakery manufacturing operations by providing technical expertise related to dough systems, baking processes, product quality, and food safety. This role ...

Laars Heating Systems Company

Be Seen First

Technical Service Advisor

Rochester, NH · On-site

$113K - $114K/yr

Participate and support the creation of all technical service procedures and bulletin documentation * Attend local job sites for product support as required * Attend job related courses to update ...

Laars Heating Systems

Technical Service Advisor

Rochester, NH · On-site

$113K - $114K/yr

Participate and support the creation of all technical service procedures and bulletin documentation * Provide parts identification for the Laars products * Attend field job sites for product support ...

GE Mechanical

HVAC/R Technical Service Advisor

Vineland, NJ · On-site

$80K - $90K/yr

As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and ...

PDM Group

HVAC/R Technical Service Advisor

Pennington, NJ · On-site

$80K - $90K/yr

As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and ...

PDM Group

HVAC/R Technical Service Advisor

Pennington, NJ · On-site

$80K - $90K/yr

As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and ...

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All JobsTechnical Service Advisor Jobs

Technical Service Advisor information

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$41K

$115K

$138K

How much do technical service advisor jobs pay per year?

As of Jul 8, 2026, the average yearly pay for technical service advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Service Advisor, and why are they important?

To thrive as a Technical Service Advisor, you need a solid understanding of automotive systems or relevant technical products, strong problem-solving abilities, and experience in customer service, often supported by certifications like ASE for automotive advisors. Familiarity with diagnostic tools, customer relationship management (CRM) software, and service management systems is typically required. Excellent communication, patience, and the ability to translate technical information for non-technical customers are standout soft skills in this role. These skills ensure accurate issue diagnosis, effective customer support, and high satisfaction, which are vital for business success and customer loyalty.

What are Technical Service Advisors?

Technical Service Advisors are professionals who act as a bridge between customers and service technicians, primarily in automotive, manufacturing, or technology industries. They diagnose customer issues, explain technical information in understandable terms, and recommend appropriate solutions or repairs. Technical Service Advisors also coordinate service schedules, ensure customer satisfaction, and may assist with warranty claims or parts ordering. Their role is crucial in ensuring efficient communication and high-quality service delivery.

How does a Technical Service Advisor typically interact with other departments to resolve customer issues?

Technical Service Advisors frequently collaborate with engineering, quality assurance, and product development teams to address complex customer concerns. When a customer reports a technical issue, the advisor gathers detailed information and coordinates with these departments to analyze root causes and develop effective solutions. This cross-functional teamwork not only ensures timely issue resolution but also helps in identifying recurring problems, leading to product or process improvements. Strong communication skills and a proactive approach are essential for facilitating these interactions smoothly.

What is the difference between Technical Service Advisor vs Service Technician?

AspectTechnical Service AdvisorService Technician
CredentialsOften requires technical knowledge, certifications like ASE, and customer service skillsRequires technical certifications, ASE certifications common, and hands-on repair skills
Work EnvironmentCustomer-facing, office and service bay environmentHands-on repair in the service bay
Employer & IndustryAuto dealerships, repair shops, and service centersAuto repair shops, dealerships, and maintenance facilities
Search & Comparison IntentUnderstanding roles, qualifications, and customer interactionTechnical repair skills, diagnostics, and hands-on work

The main difference is that a Technical Service Advisor primarily interacts with customers, explaining repairs and scheduling service, while a Service Technician performs the actual vehicle repairs and diagnostics. Both roles require technical certifications, but their focus and daily tasks differ significantly.

What cities are hiring for Technical Service Advisor jobs? Cities with the most Technical Service Advisor job openings:
What job categories do people searching Technical Service Advisor jobs look for? The top searched job categories for Technical Service Advisor jobs are:
Technical Service Advisor jobs near you
Infographic showing various Technical Service Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.
Technical Service Advisor

Technical Service Advisor

Baker Distributing Company

Las Vegas, NV • On-site

$111K - $111K/yr

Full-time

Posted 6 days ago

Job description

Job Summary
A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team's efforts in growing premier distributor. Support will be provided by phone, on-site and training events intended to improve the professional HVAC technician's proficiency. The Technical Advisor will be an integral portion of the team's resource development and equipment innovation implementation.
Essential Duties/Accountabilities
  • Duties and responsibilities will include but are not limited to:
  • Provides technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems' and third-party supplier's dealers and sales professionals, and branch personnel.
  • Conduct on-site job visits when necessary.
  • Conducts Dealer Training for Watsco Subsidiary's, Tradewinds Climate Systems' and Third Party's dealers.
  • Maintains regular contact with regional managers. These meetings should include discussion that assist in determining future training topics.
  • Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.
  • Maintain a personal and professional development plan.
  • Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors.
  • Develop and maintain an appropriate expense budget.
  • Submit regular activity and expense reports, as appropriate and within specified time requirements.
  • Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month.
  • Expense reports are required to be submitted within 15 days of the end of each month
  • will maintain an accurate and updated digital calendar, shared with their manager.
  • Perform other duties as assigned.

Qualifications
  • High School Diploma or GED required; equivalent experience may be considered.
  • Proficiency in Microsoft Office.
  • Excellent communication skills, including oral, written, and verbal.
  • Ability to effectively multi-task and learn quickly.

Skills
  • Strong negotiation and interpersonal skills, with the ability to communicate effectively with internal and external groups.
  • Excellent facilitation skills.
  • Customer service mindset with the ability to develop long-term relationships.
  • Excellent written and verbal communication skills.
  • Analytical aptitude with the ability to analyze and interpret data.
  • Strong and creative problem-solving skills.
  • Ability to work independently and in a team environment.
  • Proactively seeks continuous process and service improvements.
  • Effective communication skills in English, including speaking, reading, and understanding.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to move parts and equipment weighing up to 50 pounds.
  • Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
  • Operates computer and telephone equipment for extended periods of time.
  • Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
  • Required to operate warehouse equipment such as forklifts and pallet jacks

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