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Technical Service Advisor Jobs (NOW HIRING)

Milwaukee Tool

Technical Service Advisor

Brookfield, WI · On-site

$109K - $110K/yr

As a Milwaukee Technical Service Advisor, you will: * Join a team of associates motivated to deliver positive end user support experiences * Provide exceptional customer support that increases ...

Baker Distributing

Technical Service Advisor

Las Vegas, NV · On-site

$111K - $112K/yr

Job Summary A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team's efforts in growing premier distributor. Support will be provided by ...

Baker Distributing

Technical Service Advisor

Mobile, AL · Remote

$118K - $119K/yr

Job Summary A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team's efforts in growing premier distributor. Support will be provided by ...

R E Michel CO

HVACR Technical Service Advisor

Lewes, DE · On-site

$115K - $115K/yr

HVACR Technical Service Advisor Full Time/Exempt PA/NJ/MD/DE Area Reports to: Director of Technical Services Attention Applicants: We are requesting that you submit your application with a resume ...

Tesla

Technical Service Advisor, Semi

Austin, TX · On-site

Prepare for service appointments to ensure the customer's service experience is fast and accurate * Recommend and advise the customer on repairs needed based on technical findings * Perform general ...

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Technical Service Advisor information

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How much do technical service advisor jobs pay per year?

As of Jun 5, 2026, the average yearly pay for technical service advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Service Advisor, and why are they important?

To thrive as a Technical Service Advisor, you need a solid understanding of automotive systems or relevant technical products, strong problem-solving abilities, and experience in customer service, often supported by certifications like ASE for automotive advisors. Familiarity with diagnostic tools, customer relationship management (CRM) software, and service management systems is typically required. Excellent communication, patience, and the ability to translate technical information for non-technical customers are standout soft skills in this role. These skills ensure accurate issue diagnosis, effective customer support, and high satisfaction, which are vital for business success and customer loyalty.

What are Technical Service Advisors?

Technical Service Advisors are professionals who act as a bridge between customers and service technicians, primarily in automotive, manufacturing, or technology industries. They diagnose customer issues, explain technical information in understandable terms, and recommend appropriate solutions or repairs. Technical Service Advisors also coordinate service schedules, ensure customer satisfaction, and may assist with warranty claims or parts ordering. Their role is crucial in ensuring efficient communication and high-quality service delivery.

How does a Technical Service Advisor typically interact with other departments to resolve customer issues?

Technical Service Advisors frequently collaborate with engineering, quality assurance, and product development teams to address complex customer concerns. When a customer reports a technical issue, the advisor gathers detailed information and coordinates with these departments to analyze root causes and develop effective solutions. This cross-functional teamwork not only ensures timely issue resolution but also helps in identifying recurring problems, leading to product or process improvements. Strong communication skills and a proactive approach are essential for facilitating these interactions smoothly.

What is the difference between Technical Service Advisor vs Service Technician?

AspectTechnical Service AdvisorService Technician
CredentialsOften requires technical knowledge, certifications like ASE, and customer service skillsRequires technical certifications, ASE certifications common, and hands-on repair skills
Work EnvironmentCustomer-facing, office and service bay environmentHands-on repair in the service bay
Employer & IndustryAuto dealerships, repair shops, and service centersAuto repair shops, dealerships, and maintenance facilities
Search & Comparison IntentUnderstanding roles, qualifications, and customer interactionTechnical repair skills, diagnostics, and hands-on work

The main difference is that a Technical Service Advisor primarily interacts with customers, explaining repairs and scheduling service, while a Service Technician performs the actual vehicle repairs and diagnostics. Both roles require technical certifications, but their focus and daily tasks differ significantly.

What cities are hiring for Technical Service Advisor jobs? Cities with the most Technical Service Advisor job openings:
What job categories do people searching Technical Service Advisor jobs look for? The top searched job categories for Technical Service Advisor jobs are:
Technical Service Advisor jobs near you
Infographic showing various Technical Service Advisor job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Technical Service Advisor

Milwaukee Tool

Brookfield, WI • On-site

$109K - $110K/yr

Full-time

Posted 8 days ago

Job description

CX Agent I

Job Description:

Come beDISRUPTIVEwith us! At Milwaukee Tool, our most valued resource is our dedicated teamof employees -employees who work with a passion to be the best andan unparalleledpride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within theorganizationthat'swhy we invest in an individual's growth and development from day one.

All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products byleveragingadvanced analysis tools, extensive testing regimes,state-of-the-artmanufacturing processes, and cross-functional agility.

As a member of Milwaukee's End User Care Team, the Technical Service Advisor provides customer service, troubleshooting and technical support for our full range of products and services.

As a Milwaukee Technical Service Advisor, you will:

  • Join a team of associates motivated to deliver positive end user support experiences

  • Provide exceptional customer support that increases loyalty and creates Milwaukee brand advocates

  • Identifyand implement tools & processes to drive support improvements

Duties and Responsibilities:

  • Providing phone, email and written support for Milwaukee products and services.

  • Developing reference tools and training in support of new product launches

  • Contributing to Milwaukee's internal knowledgebase and external-facing service & support tools

  • Developing &maintainingproduct,serviceand procedural reference files in a shared, digital library

  • Supporting inquiriesrelativeto product applications, complaints, warranty, service adjustments, quotations, literature requests, etc.

  • Coordinating no charge replacements, factory servicing or other adjustments to drive customer satisfaction and retention

  • Engagingappropriate personnelto address engineering application requirements and liability concerns

  • Communicating concerns on defective parts, workmanship or design discrepancies to theappropriate ProductTeams and/or Quality Engineering staff

  • Reporting on field difficulties in servicing or troubleshooting of products; Issue Field Product Reports to Quality Engineering on frequent or unique product failure/defects

  • Working with Milwaukee Customer Care, Service, Sales, Marketing, Engineering & Quality teams asrequiredto resolve customer inquiries and drive improvements

Education and Experience Requirements

  • A great communicator that is focused on delivering a world-class customer care experience

  • Excellentproblem-solvingskills with strong technical and mechanical aptitude

  • Experience in providing mobile and software technical support and troubleshooting

  • Knowledge of power tools, how they work, whatthey'reused for and how to troubleshoot & service

  • Capability toutilizeCAD drawings and Service Price Lists to resolve customer inquiries

  • An ability to listen to customers, interpret their needs, and provide required support

  • Excellent time management, multi-taskingand organizational skills

  • Exceptional service & support quality in a fast-paced environment

  • Ability to use a variety of software tools to research, reference and resolve inquiries

  • 3+ years of experience in Customer Service, TechnicalSupportor related field

  • High school diploma or equivalent education

  • Fluent in English (proficiencyin Spanish desired)

  • Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus,Train, &etc.)

Milwaukee Tool is an equal opportunity employer.

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