ZipRecruiter

Log In

1

Technical Service Advisor Jobs (NOW HIRING)

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY . In this role, you'll serve as a trusted technical resource for both our customers and internal teams.

VP Supply Corp.

Technical Service Advisor

Rochester, NY · On-site

$112K - $112K/yr

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY . In this role, you'll serve as a trusted technical resource for both our customers and internal teams.

VP Supply Corp

Technical Service Advisor

Rochester, NY

$80K - $90K/yr

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY . In this role, you'll serve as a trusted technical resource for both our customers and internal teams.

Laars Heating Systems

Technical Service Advisor

Rochester, NH · On-site

$113K - $114K/yr

Participate and support the creation of all technical service procedures and bulletin documentation * Provide parts identification for the Laars products * Attend field job sites for product support ...

Laars Heating Systems Company

Be Seen First

Technical Service Advisor

Rochester, NH · On-site

$113K - $114K/yr

Participate and support the creation of all technical service procedures and bulletin documentation * Attend local job sites for product support as required * Attend job related courses to update ...

Fairygodboss

Technical Support Advisor

Miami, FL · On-site

$110K - $111K/yr

ADP is Hiring a Technical Service Advisor We are seeking a Technical Service Advisor to serve as our front‑line partner in solving client challenges. The role involves troubleshooting, training ...

Goodin-Company

WI · On-site

As a Technical Service Advisor, you will serve as a trusted resource for customers, sales teams, manufacturers, and branch locations. You will provide product application guidance, troubleshooting ...

next page

Showing results 1-20

All JobsTechnology JobsInformation Technology JobsTechnical Service Advisor Jobs

Technical Service Advisor information

See salary details

$41K

$115K

$138K

How much do technical service advisor jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical service advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a technical service advisor?

Technical Service Advisors are professionals who act as a bridge between customers and service technicians, primarily in automotive, manufacturing, or technology industries. They diagnose customer issues, explain technical information in understandable terms, and recommend appropriate solutions or repairs. Technical Service Advisors also coordinate service schedules, ensure customer satisfaction, and may assist with warranty claims or parts ordering. Their role is crucial in ensuring efficient communication and high-quality service delivery.

How does a technical service advisor typically interact with other departments to resolve customer issues?

Technical Service Advisors frequently collaborate with engineering, quality assurance, and product development teams to address complex customer concerns. When a customer reports a technical issue, the advisor gathers detailed information and coordinates with these departments to analyze root causes and develop effective solutions. This cross-functional teamwork not only ensures timely issue resolution but also helps in identifying recurring problems, leading to product or process improvements. Strong communication skills and a proactive approach are essential for facilitating these interactions smoothly.

What are the key skills and qualifications needed to thrive as a technical service advisor, and why are they important?

To thrive as a Technical Service Advisor, you need a solid understanding of automotive systems or relevant technical products, strong problem-solving abilities, and experience in customer service, often supported by certifications like ASE for automotive advisors. Familiarity with diagnostic tools, customer relationship management (CRM) software, and service management systems is typically required. Excellent communication, patience, and the ability to translate technical information for non-technical customers are standout soft skills in this role. These skills ensure accurate issue diagnosis, effective customer support, and high satisfaction, which are vital for business success and customer loyalty.

What is the difference between Technical Service Advisor vs Service Technician?

AspectTechnical Service AdvisorService Technician
CredentialsOften requires technical knowledge, certifications like ASE, and customer service skillsRequires technical certifications, ASE certifications common, and hands-on repair skills
Work EnvironmentCustomer-facing, office and service bay environmentHands-on repair in the service bay
Employer & IndustryAuto dealerships, repair shops, and service centersAuto repair shops, dealerships, and maintenance facilities
Search & Comparison IntentUnderstanding roles, qualifications, and customer interactionTechnical repair skills, diagnostics, and hands-on work

The main difference is that a Technical Service Advisor primarily interacts with customers, explaining repairs and scheduling service, while a Service Technician performs the actual vehicle repairs and diagnostics. Both roles require technical certifications, but their focus and daily tasks differ significantly.

What does a technical service advisor do?

A technical service advisor assists customers by diagnosing and troubleshooting technical issues with products or equipment. They communicate solutions, provide technical guidance, and often use diagnostic tools or software to resolve problems efficiently. Strong communication skills and technical knowledge are essential for this role.
More about Technical Service Advisor jobs

What cities are hiring for Technical Service Advisor jobs?

Cities with the most Technical Service Advisor job openings:

What are popular job titles related to Technical Service Advisor jobs?

For Technical Service Advisor jobs, the most frequently searched job titles are:

Technical Service Advisor jobs near you
Infographic showing various Technical Service Advisor job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Technical Service Advisor

Rochester, NY • On-site

VP Supply Corp
Wholesale • 201 - 500 employees
Learn more about VP Supply Corpexternal

$80K - $90K/yr

Full-time

Re-posted 5 days ago

Job description

Description:

Help Contractors Succeed. Solve Technical Challenges. Grow Your HVAC Career.


VP Supply Corp is a family-owned distributor of plumbing, HVAC, industrial, and electrical supplies that has been serving contractors across the Northeast for over 60 years. With 20 locations and more than 400 employees, we're committed to delivering exceptional products, technical expertise, and customer service that help our customers succeed.


We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY. In this role, you'll serve as a trusted technical resource for both our customers and internal teams. You'll provide product expertise, troubleshoot challenging HVAC issues, support warranty claims, deliver technical training, and work directly with contractors to ensure successful installations and long-term customer satisfaction.


If you enjoy solving problems, sharing your technical knowledge, and helping others succeed, this is an excellent opportunity to make a meaningful impact while continuing to grow your career.


What You'll Do

  • Provide technical support to contractors, technicians, and internal team members by phone, email, and in person
  • Assist customers with HVAC equipment applications, installation questions, troubleshooting, and system operation
  • Conduct technical training on HVAC products and systems
  • Perform job site visits, when needed, to help diagnose and resolve complex technical issues
  • Support warranty claims by reviewing applications, communicating claim status, and coordinating with manufacturers
  • Help resolve warranty disputes between manufacturers and customers
  • Provide technical guidance on ductless, mini-split, and VRF systems, including controls and applications
  • Partner with sales, service, warranty, and product management teams to support customer success
  • Attend manufacturer training programs and stay current on new products and technologies

Why Join VP Supply?

  • Join a respected, family-owned company with over 60 years of success
  • Work alongside knowledgeable HVAC professionals and industry experts
  • Opportunity to expand your technical expertise through ongoing manufacturer training
  • Collaborative, team-oriented culture that values customer service and continuous learning
  • Competitive compensation and comprehensive benefits
  • Opportunity for long-term career growth
Requirements:

What We're Looking For

  • 3–5 years of HVAC industry experience preferred
  • Strong knowledge of HVAC equipment, installation, troubleshooting, and system applications
  • Experience with ductless and/or VRF systems, including controls, is strongly preferred
  • Excellent customer service and communication skills
  • Strong problem-solving and troubleshooting abilities
  • Highly organized with strong attention to detail
  • Comfortable using Microsoft Office (Outlook, Word, Excel) and other computer applications
  • High school diploma or equivalent required
  • Ability to travel occasionally, including overnight travel for training or customer site visits
  • Ability to climb ladders and work comfortably at heights when necessary

If you're passionate about HVAC technology, enjoy solving complex problems, and want to be part of a team dedicated to helping customers succeed, we'd love to hear from you.


Apply today and join the VP Supply team!