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Technical Service Advisor Jobs (NOW HIRING)

ANA

Technical Service Specialist

Henderson, NV · On-site

$27 - $32/hr

The Technical Service Specialist serves all external and internal customers by receiving inbound ... Please be advised that ANA does not provide employment-based visa sponsorship for this position at ...

Blackstone Industrial Services

Technical Advisor

Houston, TX

$104K - $104K/yr

Blackstone is an innovative service company supporting both reciprocating and centrifugal equipment ... The Technical Field Advisor (TFA) is responsible for coordination of high-performance execution ...

Blackstone Industrial Services

Technical Advisor

Houston, TX · On-site

$104K - $104K/yr

Blackstone is an innovative service company supporting both reciprocating and centrifugal equipment ... The Technical Field Advisor (TFA) is responsible for coordination of high-performance execution ...

SAP

Technical Service Manager

Chicago, IL · On-site

$119K - $120K/yr

Technical Service Managers (TSMs) oversee all technical aspects of the customer lifecycle ... TSM owns the customer landscape and advise on critical and complex landscape changes during life ...

SAP SuccessFactors

Technical Service Manager

Chicago, IL · On-site

$119K - $120K/yr

Technical Service Managers (TSMs) oversee all technical aspects of the customer lifecycle ... TSM owns the customer landscape and advise on critical and complex landscape changes during life ...

Victory Honda Peoria

Service Advisor

Peoria, IL

... technical and customer service performance record. They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great ...

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Technical Service Advisor information

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How much do technical service advisor jobs pay per year?

As of Jul 8, 2026, the average yearly pay for technical service advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Service Advisor, and why are they important?

To thrive as a Technical Service Advisor, you need a solid understanding of automotive systems or relevant technical products, strong problem-solving abilities, and experience in customer service, often supported by certifications like ASE for automotive advisors. Familiarity with diagnostic tools, customer relationship management (CRM) software, and service management systems is typically required. Excellent communication, patience, and the ability to translate technical information for non-technical customers are standout soft skills in this role. These skills ensure accurate issue diagnosis, effective customer support, and high satisfaction, which are vital for business success and customer loyalty.

What are Technical Service Advisors?

Technical Service Advisors are professionals who act as a bridge between customers and service technicians, primarily in automotive, manufacturing, or technology industries. They diagnose customer issues, explain technical information in understandable terms, and recommend appropriate solutions or repairs. Technical Service Advisors also coordinate service schedules, ensure customer satisfaction, and may assist with warranty claims or parts ordering. Their role is crucial in ensuring efficient communication and high-quality service delivery.

How does a Technical Service Advisor typically interact with other departments to resolve customer issues?

Technical Service Advisors frequently collaborate with engineering, quality assurance, and product development teams to address complex customer concerns. When a customer reports a technical issue, the advisor gathers detailed information and coordinates with these departments to analyze root causes and develop effective solutions. This cross-functional teamwork not only ensures timely issue resolution but also helps in identifying recurring problems, leading to product or process improvements. Strong communication skills and a proactive approach are essential for facilitating these interactions smoothly.

What is the difference between Technical Service Advisor vs Service Technician?

AspectTechnical Service AdvisorService Technician
CredentialsOften requires technical knowledge, certifications like ASE, and customer service skillsRequires technical certifications, ASE certifications common, and hands-on repair skills
Work EnvironmentCustomer-facing, office and service bay environmentHands-on repair in the service bay
Employer & IndustryAuto dealerships, repair shops, and service centersAuto repair shops, dealerships, and maintenance facilities
Search & Comparison IntentUnderstanding roles, qualifications, and customer interactionTechnical repair skills, diagnostics, and hands-on work

The main difference is that a Technical Service Advisor primarily interacts with customers, explaining repairs and scheduling service, while a Service Technician performs the actual vehicle repairs and diagnostics. Both roles require technical certifications, but their focus and daily tasks differ significantly.

What cities are hiring for Technical Service Advisor jobs? Cities with the most Technical Service Advisor job openings:
What job categories do people searching Technical Service Advisor jobs look for? The top searched job categories for Technical Service Advisor jobs are:
Technical Service Advisor jobs near you
Infographic showing various Technical Service Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Technical Service Specialist

ANA

Henderson, NV • On-site

$27 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

About ANA:
Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA's exclusive Energy Boss ™ - Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.
ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking a Technical Service Specialist to join our growing team in an onsite position at the Spartanburg, South Carolina, location. The Technical Service Specialist serves all external and internal customers by receiving inbound calls and emails while providing technical support consisting of technical troubleshooting, tracking calls, and developing new processes and procedures to assist customers as needed.
The Technical Service Specialist role provides repair and maintenance help, along with warranty assistance to customers. A Technical Service Specialist will assist the parts department with part identification and preparation of parts that need service setup prior to shipment from the warehouse and customer use. A Technical Service Specialist is an excellent problem solver, an expert multitasker, and is process oriented. The Technical Service Specialist is a good teacher who instills confidence in customers internally as well as externally through phone and email support. The role requires a customer first attitude that is trustworthy, kind, and can maintain a positive attitude in the face of angry and frustrated customers. The Technical Service Specialist has excellent computer skills and understands diesel engines, electrical generators, and air compressors.
The position is fully onsite, and the work schedule is weekdays at 8:00 am - 5:00 pm. You will occasionally travel up to 5% in local domestic travel.
This role reports to the Warranty & Technical Service Supervisor.
Role & Responsibilities:
  • Make ANA Customers' World Easier
  • Answer inbound telephone calls, emails, and texts, helping resolve customer service and support issues
  • Research technical issues with the help of internal and external resources
  • Use a computer and multiple engine and controller software programs to provide technical support and standard computer skills, administrative, and trackability work
  • Develop new service processes as needed
  • Communicate technical information in easy-to-understand language
  • Assist all company departments with technical assistance for ANA products and accessories
  • Maintain the customer warranty system
  • Prepare parts that need Service Set-up before use by the customer
  • Occasional travel to locations to perform service work and conduct training on generators and air compressors
  • Be available for afterhours call coverage on a predetermined schedule
  • Track customer calls (all service contacts in the appropriate system for accurate record-keeping)
  • Elevate problems to management appropriately
  • Answer Support phone line (Primary)
  • Manage [email protected] email account (Primary)
  • Service customers' equipment on site as needed (including equipment brought to ANA)

Qualifications:
  • Mechanical specialty training or equivalent hands-on work experience required
  • Trade school certification with a focus on engines or mechanical systems preferred
  • Working knowledge of generator controllers
  • Experience with generators and air compressors
  • Ability to read and interpret electrical wiring diagrams
  • OSHA 10 certification preferred
  • Proficient in the safe use of a digital multimeter
  • Strong electrical troubleshooting skills, including circuit diagnostics

ANA's Core Values:
  • Root Cause Problem Solving
  • Be Creative with Solutions
  • Build open and honest relationships
  • Build a positive team and family spirit
  • Be inclusive
  • Look for better ways
  • Be humble
  • Urgency

Benefits & Perks:
  • Competitive pay
  • 401k with company contribution
  • Medical, Dental, & Vision
  • Life Insurance
  • Voluntary Accident Insurance
  • Voluntary Critical Illness Insurance
  • Employee Assistance Program
  • Employee Appreciation Programs

$27 - $32 an hour
The salary range for this role is $27.00 - 32.00 per hour, which serves as a guide for pay decisions. Final compensation will be determined by a number of factors, such as the candidate's qualifications, experience, and skills, as well as pay equity considerations.
You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.
ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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