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Technical Service Advisor Jobs (NOW HIRING)

City Limits Subaru

Service Advisor

TX · On-site

Summary The Service Advisor is the primary contact between the service department and the main ... Advanced technical knowledge of vehicles * Ethical Conduct * Professional: clean & neat appearance

Posted today

LATICRETE International

Technical Service Supervisor

$118K - $119K/yr

Provide technical Service to architects, contractors and distributors, to advise on proper materials selection and installation procedures for specific applications. * Review and preparation of ...

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How much do technical service advisor jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical service advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a technical service advisor?

Technical Service Advisors are professionals who act as a bridge between customers and service technicians, primarily in automotive, manufacturing, or technology industries. They diagnose customer issues, explain technical information in understandable terms, and recommend appropriate solutions or repairs. Technical Service Advisors also coordinate service schedules, ensure customer satisfaction, and may assist with warranty claims or parts ordering. Their role is crucial in ensuring efficient communication and high-quality service delivery.

How does a technical service advisor typically interact with other departments to resolve customer issues?

Technical Service Advisors frequently collaborate with engineering, quality assurance, and product development teams to address complex customer concerns. When a customer reports a technical issue, the advisor gathers detailed information and coordinates with these departments to analyze root causes and develop effective solutions. This cross-functional teamwork not only ensures timely issue resolution but also helps in identifying recurring problems, leading to product or process improvements. Strong communication skills and a proactive approach are essential for facilitating these interactions smoothly.

What are the key skills and qualifications needed to thrive as a technical service advisor, and why are they important?

To thrive as a Technical Service Advisor, you need a solid understanding of automotive systems or relevant technical products, strong problem-solving abilities, and experience in customer service, often supported by certifications like ASE for automotive advisors. Familiarity with diagnostic tools, customer relationship management (CRM) software, and service management systems is typically required. Excellent communication, patience, and the ability to translate technical information for non-technical customers are standout soft skills in this role. These skills ensure accurate issue diagnosis, effective customer support, and high satisfaction, which are vital for business success and customer loyalty.

What is the difference between Technical Service Advisor vs Service Technician?

AspectTechnical Service AdvisorService Technician
CredentialsOften requires technical knowledge, certifications like ASE, and customer service skillsRequires technical certifications, ASE certifications common, and hands-on repair skills
Work EnvironmentCustomer-facing, office and service bay environmentHands-on repair in the service bay
Employer & IndustryAuto dealerships, repair shops, and service centersAuto repair shops, dealerships, and maintenance facilities
Search & Comparison IntentUnderstanding roles, qualifications, and customer interactionTechnical repair skills, diagnostics, and hands-on work

The main difference is that a Technical Service Advisor primarily interacts with customers, explaining repairs and scheduling service, while a Service Technician performs the actual vehicle repairs and diagnostics. Both roles require technical certifications, but their focus and daily tasks differ significantly.

What does a technical service advisor do?

A technical service advisor assists customers by diagnosing and troubleshooting technical issues with products or equipment. They communicate solutions, provide technical guidance, and often use diagnostic tools or software to resolve problems efficiently. Strong communication skills and technical knowledge are essential for this role.

What cities are hiring for Technical Service Advisor jobs?

Cities with the most Technical Service Advisor job openings:

What job categories do people searching Technical Service Advisor jobs look for?

The top searched job categories for Technical Service Advisor jobs are:

Technical Service Advisor jobs near you
Infographic showing various Technical Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

SERVICE ADVISOR - MICHAEL HOHL RV

Michael Hohl Automotive Group

Carson City, NV • On-site

$38K - $58K/yr

Full-time

Re-posted 5 days ago

Job description

About the Role:

The Service Advisor plays a pivotal role in ensuring exceptional customer service within the dealership service environment. This position serves as the primary point of contact between customers and the service department, facilitating clear communication and understanding of vehicle maintenance and repair needs. The Service Advisor is responsible for accurately assessing customer concerns, coordinating with technicians, and providing timely updates to customers throughout the service process. By managing service appointments, explaining repair options, and ensuring customer satisfaction, the Service Advisor contributes directly to the company’s reputation and customer retention. Ultimately, this role drives operational efficiency and supports the overall success of the service department by balancing customer expectations with technical service delivery.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service role, preferably within the automotive trade industry.
  • Basic understanding of vehicle maintenance and repair terminology.
  • Strong communication and interpersonal skills.
  • Proficiency with computer systems and service management software.

Preferred Qualifications:

  • Certification or training related to automotive service advising or automotive technology.
  • Experience working in a motor vehicle dealership or service center.
  • Familiarity with customer relationship management (CRM) tools.
  • Ability to read and interpret vehicle service manuals and repair orders.
  • Multilingual abilities to support a diverse customer base.

Responsibilities:

  • Greet customers promptly and professionally, listening carefully to their vehicle service needs and concerns.
  • Schedule and manage service appointments, ensuring optimal workflow and technician availability.
  • Communicate vehicle issues and repair options clearly to customers, providing accurate estimates and timelines.
  • Coordinate with service technicians to diagnose problems and prioritize repairs based on customer needs and vehicle safety.
  • Maintain detailed records of customer interactions, service orders, and vehicle history to ensure transparency and follow-up.
  • Provide ongoing updates to customers regarding the status of their vehicle service and address any questions or concerns.
  • Promote additional services or maintenance recommendations that enhance vehicle performance and customer satisfaction.
  • Ensure compliance with company policies, safety standards, and regulatory requirements throughout the service process.

Skills:

The Service Advisor utilizes strong communication skills daily to effectively listen to customer concerns and explain complex technical information in an accessible manner. Organizational skills are essential for managing multiple service appointments and coordinating between customers and technicians to ensure timely service delivery. Problem-solving abilities help in assessing vehicle issues and recommending appropriate solutions that balance customer needs and operational constraints. Proficiency with service management software and CRM tools enables accurate record-keeping and efficient workflow management. Additionally, interpersonal skills foster positive customer relationships, encouraging repeat business and enhancing overall customer satisfaction.