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Technical Service Advisor Jobs (NOW HIRING)

Robert Half

Service Advisor

Bastrop, TX · On-site

$23.75 - $27.50/hr

We are looking for a customer-focused Service Advisor to support a busy automotive service team in ... technical service information in a way that customers can easily understand. • Strong ...

Carrier

Technical Service Manager

FL · On-site +1

$96K - $192K/yr

Lead a highly skilled team of technical service managers and technical service advisors located across North America. * Provide advanced troubleshooting assistance and technical expertise to the ...

Blackstone Industrial Services

Technical Advisor

Houston, TX

$104K - $104K/yr

Blackstone is an innovative service company supporting both reciprocating and centrifugal equipment ... The Technical Field Advisor (TFA) is responsible for coordination of high-performance execution ...

Blackstone Industrial Services

Technical Advisor

Houston, TX · On-site

$104K - $104K/yr

Blackstone is an innovative service company supporting both reciprocating and centrifugal equipment ... The Technical Field Advisor (TFA) is responsible for coordination of high-performance execution ...

Lithia Motors, Inc.

Service Advisor

Wexford, PA · On-site

$45K - $100K/mo

Dealership: L0289 Baierl Chevrolet Are You a Rockstar Service Advisor Looking for a Better ... Ability to communicate technical terms to a non-technical audience * Ability to create a truly ...

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How much do technical service advisor jobs pay per year?

As of Jun 6, 2026, the average yearly pay for technical service advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Service Advisor, and why are they important?

To thrive as a Technical Service Advisor, you need a solid understanding of automotive systems or relevant technical products, strong problem-solving abilities, and experience in customer service, often supported by certifications like ASE for automotive advisors. Familiarity with diagnostic tools, customer relationship management (CRM) software, and service management systems is typically required. Excellent communication, patience, and the ability to translate technical information for non-technical customers are standout soft skills in this role. These skills ensure accurate issue diagnosis, effective customer support, and high satisfaction, which are vital for business success and customer loyalty.

What are Technical Service Advisors?

Technical Service Advisors are professionals who act as a bridge between customers and service technicians, primarily in automotive, manufacturing, or technology industries. They diagnose customer issues, explain technical information in understandable terms, and recommend appropriate solutions or repairs. Technical Service Advisors also coordinate service schedules, ensure customer satisfaction, and may assist with warranty claims or parts ordering. Their role is crucial in ensuring efficient communication and high-quality service delivery.

How does a Technical Service Advisor typically interact with other departments to resolve customer issues?

Technical Service Advisors frequently collaborate with engineering, quality assurance, and product development teams to address complex customer concerns. When a customer reports a technical issue, the advisor gathers detailed information and coordinates with these departments to analyze root causes and develop effective solutions. This cross-functional teamwork not only ensures timely issue resolution but also helps in identifying recurring problems, leading to product or process improvements. Strong communication skills and a proactive approach are essential for facilitating these interactions smoothly.

What is the difference between Technical Service Advisor vs Service Technician?

AspectTechnical Service AdvisorService Technician
CredentialsOften requires technical knowledge, certifications like ASE, and customer service skillsRequires technical certifications, ASE certifications common, and hands-on repair skills
Work EnvironmentCustomer-facing, office and service bay environmentHands-on repair in the service bay
Employer & IndustryAuto dealerships, repair shops, and service centersAuto repair shops, dealerships, and maintenance facilities
Search & Comparison IntentUnderstanding roles, qualifications, and customer interactionTechnical repair skills, diagnostics, and hands-on work

The main difference is that a Technical Service Advisor primarily interacts with customers, explaining repairs and scheduling service, while a Service Technician performs the actual vehicle repairs and diagnostics. Both roles require technical certifications, but their focus and daily tasks differ significantly.

What cities are hiring for Technical Service Advisor jobs? Cities with the most Technical Service Advisor job openings:
What job categories do people searching Technical Service Advisor jobs look for? The top searched job categories for Technical Service Advisor jobs are:
Technical Service Advisor jobs near you
Infographic showing various Technical Service Advisor job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Automotive Service Advisor - Town North Mazda

Snell Motor Companies

Richardson, TX • On-site

$50K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

  • Ability to establish and maintain good relationships with customers and co-workers.
  • Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
  • Knowledge of automotive systems in general
  • Ability to review service orders and inspect the vehicle for necessary repairs
  • Knowledge of new models and product improvements, based on technical service bulletins, etc.
  • Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
  • Ability to communicate well with co-workers and co-workers throughout repair process.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid holidays & paid time off
  • Vision insurance
  • Earn vacation hours after 90 days
  • Aggressive Employee Referral Program


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