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Software Support Analyst Jobs (NOW HIRING)

Rise Technical

Software Support Engineer

Greensboro, NC · On-site

This role would suit a Software Support Engineer or Application Support Analyst with strong SQL, looking for autonomy, a clear route up to Senior, and a long-term home with a global manufacturer. The ...

FinFolio

FinFolio is the back office for large investment advisors and you will help us support our mission critical software. Who is FinFolio? * We make wealth management simpler! * A SaaS solution that is ...

Incognito Software Systems Inc

WI · On-site

The Software Support Analyst will learn the AssetWorks suite of products. A technical background is required as navigating both the customer facing front-end of the applications and the back-end ...

Harris

$50K - $55K/yr

SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services ... Build deep expertise in mission-critical software used by customers who depend on it every day

Theisen's Home Farm Auto

IT Support Analyst

Dubuque, IA · Remote

Store Support Center (limited field travel) The IT Support Analyst provides remote technical support and software/systems administration for associates and store locations company-wide, primarily by ...

DYOPATH

Desktop Support Analyst II

Bothell, WA · On-site

$30/hr

Key Responsibilities Hardware & Software Support * Analyze user requests and incident trends. * Meet with users to discuss issue resolution and recurring problems. * Provide technical support for ...

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How much do software support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a software support analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a software support analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by software support analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
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Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.

Software Support Analyst - Hybrid (Georgia, USA) or Remote for Non-Local Candidates

CINC Systems

Duluth, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Reproduce customer issues to determine root cause and appropriate corrective action.

  • Resolve customer issues that do not require intervention from the development team.

  • Document and forward customer requests for modifications or enhancements, and provide feedback to customers.

Job description

Software Support Analyst - Full-Time
(Banking and/or Accounting Experience Preferred)
Location: Hybrid (Georgia, USA) or Remote for Non-Local Candidates
About CINC Systems
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry's first SaaS offering, CINC Systems now employs nearly 400 people and provides software and applications to more than 50,000 associations servicing over 5 million doors.
In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company's growth trajectory and institute rapid product development.
At CINC, innovation drives our growth, and our people sustain it. We are proud of our humble, accountable, and team-oriented culture, and we are committed to building products and a workplace that create long term value for our customers and our team.
While innovation continues to drive our growth, our people are who sustain our growth. Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Software Support Analyst role we are hiring for to see if you'd be interested in applying to be part of the CINC team!
Who shouldn't apply?
You should not apply if you're seeking a dull cookie cutter call-center like role.
Who should apply?
This role is rewarding for customer-centric professionals who enjoy embracing challenges and believe in taking a consultative approach to solving clients' problems.
Individuals in this role report to the Software Support Supervisor and work with all other departments to ensure customer needs are met.
Key Responsibilities:
  • Reproducing the customer issue to determine root cause and appropriate corrective action
  • Resolving customer issues that do not require development team intervention
  • Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests
  • Providing thorough, accurate, and professional responses to customers, including step-by-step instructions for using any component of the system, via email or phone
  • Building rapport with customers so that CINC is known for providing outstanding service and support
  • Creating user documentation to handle frequently asked questions
  • Training customers or other staff to increase the skills of the end users to reduce repeat cases
  • Assisting the training and implementation teams, as needed

Requirements
  • High School Diploma or equivalent
  • Basic understanding of core accounting principles, including Generally Accepted Accounting Principles (GAAP), Accounts Payable, Accounts Receivable, accrual and cash basis accounting and financial reporting
  • Familiarity with banking terminology and processes
  • Experience with business payment networks (e.g., ACH/NACHA rules, wires) Preferred
  • 2+ years of software support experience
  • Proficiency with Microsoft Office Suite
  • Effective communication skills, both written and verbal
  • Detailed oriented, organized and able to multi-task
  • Self-starter with a passion to exceed customer expectations
  • Strong analytical thinking
  • Ability to understand a situation by breaking it down systematically into its component parts and identifying the relationships between the parts
  • Familiarity with the Community Association Industry and Salesforce are a plus

WHY CINC
CINC is at an inflection point. We are transforming an industry-leading product company into an AI-Native services organization - and the Software Support Analyst role is where that transformation meets the customer. You will not be answering tickets in a queue. You will be on the front lines of a platform shift, helping more than 1,000 community association management companies navigate a new way of working - built on more than 20 years of integrated platform data and powered by Cephai. Every interaction you own is a signal that shapes our product, sharpens our service model, and deepens client trust. If you are someone who gets energy from solving real problems fast, communicating with clarity under pressure, and being part of a team that is serious about building something that lasts, this is your seat.
Benefits:
  • Great working environment
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term & Long-term disability insurance
  • Flexible Spending Plan (childcare & healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • Bonus holiday: Your birthday is a paid day off!
  • 2 mental health/self-care days per year
  • Free snacks (when in office)

CINC Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply