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Shared Services Jobs (NOW HIRING)

Martin Marietta

Shared Services Specialist

Raleigh, NC · On-site

$19.75 - $26/hr

To strengthen our Shared Services organization, we are seeking a Specialist who will play a key role in supporting both Accounts Receivable and Accounts Payable operations. This position will drive ...

Ra

Shared Services Senior Manager

Philadelphia, PA · On-site

Job Title: Shared Services Senior Manager Job Location: Chicago, IL; Houston, TX; or Philadelphia, PA THIS IS WHAT YOU WILL DO... You will provide Consulting services on the design, build, and ...

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How much do shared services jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for shared services in the United States is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $30.77 per hour, depending on experience, location, and employer.

What is shared services?

Shared services refer to the consolidation of business operations that are used by multiple departments within an organization, such as human resources, finance, IT, or procurement. The goal of a shared services model is to streamline processes, improve efficiency, reduce costs, and standardize service delivery across the organization. By centralizing these functions, companies can leverage best practices, technology, and economies of scale. Shared services teams typically work as internal service providers, supporting various business units with specialized expertise.

What are the key skills and qualifications needed to thrive in a shared services role?

To thrive in a Shared Services role, you need a strong background in business administration, process optimization, and data analysis, often supported by a relevant degree or experience in finance, HR, or IT. Familiarity with ERP systems like SAP or Oracle, workflow management tools, and process improvement certifications such as Lean Six Sigma are commonly required. Excellent communication, problem-solving, and teamwork skills help professionals collaborate across departments and deliver consistent service. These capabilities ensure efficient operations, high service quality, and alignment with organizational goals.

How does a shared services role typically collaborate with various departments within an organization?

In a Shared Services role, you'll regularly interact with multiple departments such as HR, Finance, IT, and Procurement to streamline processes and standardize service delivery. Effective collaboration often involves managing service requests, resolving cross-departmental issues, and ensuring that all teams receive consistent support. Strong communication and stakeholder management skills are essential, as you'll act as a bridge between business units, ensuring alignment with company policies and best practices. This collaborative environment fosters a broad understanding of the organization and can open doors to advancement in specialized or leadership roles.

What is the difference between Shared Services vs Customer Service Representative?

AspectShared ServicesCustomer Service Representative
CredentialsVaries; often includes business or administrative degreesHigh school diploma or equivalent; customer service training
Work EnvironmentCorporate offices, centralized departmentsCall centers, retail, or client-facing settings
Employer & IndustryLarge corporations across industries like finance, HR, ITRetail, telecommunications, hospitality, and service sectors
Search & Comparison IntentUnderstanding internal business functions, process optimizationCustomer interaction, problem-solving, communication skills

Shared Services involves managing internal business functions like HR, finance, or IT within a centralized unit, focusing on efficiency and cost savings. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, Shared Services is more internally focused on supporting business operations, whereas Customer Service Representatives focus on external customer satisfaction.

What does someone in shared services do?

A person in shared services manages centralized support functions such as human resources, finance, IT, or customer service for an organization. They streamline processes, improve efficiency, and often use enterprise software to coordinate tasks across different departments.
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Shared Services jobs near you
Infographic showing various Shared Services job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,623 per year, or $25.8 per hour.

MANAGER, SHARED SERVICES

Mokena, IL • On-site

Fortifi Food Processing Solutions
See more jobs at Fortifi Food Processing Solutionsexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

The Americas Shared Services Manager leads and optimizes the end-to-end transactional finance functions - Accounts Payable (AP), Accounts Receivable (AR), and Travel & Expense (T&E) - for Fortifi's operations across the Americas. Reporting to the Americas Controller, this role is responsible for the accurate and timely processing of vendor payments, customer invoicing and collections, cash application, and employee expense reimbursement, while maintaining the internal controls and documentation discipline that underpin reliable financial reporting.
Operating within a shared services model, the manager builds and develops a high-performing team, establishes clear performance metrics, and drives standardization, automation, and continuous improvement across all transactional processes. This role applies documentation and control standards consistent with a public-company-ready environment to protect the business and support the broader controllership organization's progression toward a more disciplined and frequent reporting cadence.
The Americas Shared Services Manager partners closely with the controllership function, business unit finance teams, and stakeholders across Sales, Operations, Procurement, HR, and Payroll to resolve issues, improve working capital, and deliver a high level of service to internal and external customers.
Responsibilities
Team Leadership & Development
  • Build, develop, and lead a high-performing shared services team supporting AP, AR, T&E, and month-end reconciliation activities across the Americas.
  • Establish key performance indicators (KPIs) and service-level expectations that drive operational excellence and accountability.
  • Foster a culture of continuous improvement, customer service, ownership, and process standardization.
  • Manage workload planning, resource allocation, cross-training, and team development initiatives.

Accounts Payable
  • Lead and oversee the daily end-to-end accounts payable function, ensuring timely and accurate processing of vendor invoices and payments.
  • Maintain vendor master data integrity, optimize payment terms, and resolve invoice and payment discrepancies.
  • Partner with Procurement and Operations to streamline procure-to-pay workflows and strengthen vendor relationships.

Accounts Receivable & Collections
  • Oversee customer invoicing, cash application, and the end-to-end order-to-cash process.
  • Manage collections activities and monitor aging reports to improve working capital and reduce past-due balances.
  • Assist in forecasting monthly working capital targets and manage the team to achieve collection and vendor-payment objectives.

Travel & Expense (T&E)
  • Oversee corporate travel and expense reimbursement processes across the region.
  • Ensure compliance with company travel and expense policies; review expense trends, policy exceptions, and audit findings.
  • Collaborate with HR, Payroll, and business leaders to improve the employee experience and process efficiency.

Month-End Close & Reconciliation
  • Support month-end and year-end close activities, including account reconciliations and reporting within established timelines.
  • Ensure AP, AR, and T&E sub-ledgers are accurately reconciled to the general ledger each period.
  • Maintain a complete audit trail to document period-end controls.

Internal Controls & Compliance
  • Maintain strong internal controls over transactional finance processes, applying documentation standards consistent with a public-company-ready control environment.
  • Ensure compliance with Fortifi corporate accounting policies, control standards, and audit requirements.
  • Support internal and external audit activities, providing requested documentation and remediating identified control deficiencies.

Process Improvement & Systems
  • Drive process improvement, ERP enhancements, and automation initiatives to increase efficiency, accuracy, and scalability.
  • Standardize transactional processes across Americas entities to support a shared services / center-of-excellence model.
  • Partner with controllership and systems teams on continuous improvement and technology adoption.

Cross-Functional Partnership
  • Partner with Sales, Operations, Procurement, Finance, HR, and Payroll to resolve billing, payment, and customer-account issues.
  • Provide service and support to business unit finance teams and internal stakeholders.
  • Lead and participate in special projects and assignments as required.

Qualifications
  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field required.
  • CPA, CMA, and/or MBA a plus.
  • Five or more years of progressive experience in Accounts Payable, Accounts Receivable, general accounting, or shared services.
  • Two or more years of leadership experience managing AP, AR, or transactional finance teams.
  • Strong understanding of accounting principles, internal controls, and financial processes.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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