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Shared Services Jobs (NOW HIRING)

Fleetworthy

Shared Services Manager

Madison, WI · On-site

The Manager of Shared Services Operations leads a high-impact team responsible for centralized operational functions that support Implementation, Services, and Compliance across the organization.

SSP Group

Specialist, Shared Services

Sanford, FL · On-site

$20 - $21/hr

The Shared Services Specialist role is a hybrid position that supports on-site Airport Directors and the management team in financial, operations and people-based initiatives. The Shared Services ...

SSP Group

Specialist, Shared Services

Sanford, FL · On-site

$20 - $21/hr

The Shared Services Specialist role is a hybrid position that supports on-site Airport Directors and the management team in financial, operations and people-based initiatives. The Shared Services ...

ML6

Director of Shared Services

Bristol, VA · On-site

The Director of Shared Services will lead the transformation and management of a centralized finance shared services organization responsible for Accounts Payable, Accounts Receivable, and Treasury ...

Generac

Manager Finance Shared Services

Waukesha, WI · On-site

$89.10K - $116.60K/yr

The Finance Shared Services Manager serves as the strategic leader of Generac's Finance Shared Services function, shaping the long term direction, scalability, and operational excellence of Accounts ...

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How much do shared services jobs pay per hour?

As of May 31, 2026, the average hourly pay for shared services in the United States is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Shared Services role, and why are they important?

To thrive in a Shared Services role, you need a strong background in business administration, process optimization, and data analysis, often supported by a relevant degree or experience in finance, HR, or IT. Familiarity with ERP systems like SAP or Oracle, workflow management tools, and process improvement certifications such as Lean Six Sigma are commonly required. Excellent communication, problem-solving, and teamwork skills help professionals collaborate across departments and deliver consistent service. These capabilities ensure efficient operations, high service quality, and alignment with organizational goals.

How does a Shared Services role typically collaborate with various departments within an organization?

In a Shared Services role, you'll regularly interact with multiple departments such as HR, Finance, IT, and Procurement to streamline processes and standardize service delivery. Effective collaboration often involves managing service requests, resolving cross-departmental issues, and ensuring that all teams receive consistent support. Strong communication and stakeholder management skills are essential, as you'll act as a bridge between business units, ensuring alignment with company policies and best practices. This collaborative environment fosters a broad understanding of the organization and can open doors to advancement in specialized or leadership roles.

What are shared services?

Shared services refer to the consolidation of business operations that are used by multiple departments within an organization, such as human resources, finance, IT, or procurement. The goal of a shared services model is to streamline processes, improve efficiency, reduce costs, and standardize service delivery across the organization. By centralizing these functions, companies can leverage best practices, technology, and economies of scale. Shared services teams typically work as internal service providers, supporting various business units with specialized expertise.

What is the difference between Shared Services vs Customer Service Representative?

AspectShared ServicesCustomer Service Representative
CredentialsVaries; often includes business or administrative degreesHigh school diploma or equivalent; customer service training
Work EnvironmentCorporate offices, centralized departmentsCall centers, retail, or client-facing settings
Employer & IndustryLarge corporations across industries like finance, HR, ITRetail, telecommunications, hospitality, and service sectors
Search & Comparison IntentUnderstanding internal business functions, process optimizationCustomer interaction, problem-solving, communication skills

Shared Services involves managing internal business functions like HR, finance, or IT within a centralized unit, focusing on efficiency and cost savings. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, Shared Services is more internally focused on supporting business operations, whereas Customer Service Representatives focus on external customer satisfaction.

More about Shared Services jobs
What cities are hiring for Shared Services jobs? Cities with the most Shared Services job openings:
What are the most commonly searched types of Shared Services jobs? The most popular types of Shared Services jobs are:
What states have the most Shared Services jobs? States with the most job openings for Shared Services jobs include:
What job categories do people searching Shared Services jobs look for? The top searched job categories for Shared Services jobs are:
Shared Services jobs near you
Infographic showing various Shared Services job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 31% Full Time, 61% Part Time, and 4% Temporary. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $53,623 per year, or $25.8 per hour.

Shared Services Manager

Fleetworthy

Madison, WI • On-site

Full-time

Posted 6 days ago

Job description

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.
Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.
Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.
The Manager of Shared Services Operations leads a high-impact team responsible for centralized operational functions that support Implementation, Services, and Compliance across the organization. This role owns end-to-end workflows for mail processing, driver and asset data management, system configuration builds, document imaging, and cross-functional operational support.
This leader ensures accuracy, scalability, compliance, and continuous improvement across a function processing tens of thousands of documents annually and resolving 10,000+ tickets per year, while serving as a critical backbone to client onboarding and ongoing service delivery
Key Responsibilities
People & Team Leadership
  • Lead, coach, and develop the Shared Services team, including workload prioritization, performance management, and career development
  • Establish clear operating rhythms, SLAs, and accountability across a high-volume transactional environment
  • Foster a culture of quality, ownership, and continuous improvement

Operational Ownership
  • Own centralized operational services including:
  • Mail room intake, scanning, Salesforce cataloging, and distribution
  • Driver data management (document imports, qualification files, status updates)
  • Asset data management (registrations, title retention, asset status lifecycle)
  • Physical document warehousing and retention processes
  • Ensure accuracy, completeness, and compliance across all document and data workflows

Implementation & Services Support
  • Partner closely with Implementation and Services teams to support:
  • Job class builds and tracked document settings
  • Driver and asset list imports
  • EFleet form builds and updates
  • Client manuals and sample file reviews
  • Act as an escalation point for complex or high-risk cases impacting go-live or client operations

Systems & Process Excellence
  • Oversee work executed in CPSuite, Salesforce, JIRA, and document imaging systems
  • Identify process gaps, automation opportunities, and efficiency improvements
  • Standardize workflows and documentation to enable scale and consistency

Compliance & Risk Management
  • Ensure proper handling and retention of sensitive data (PII, driver records, titles, POAs)
  • Maintain audit-ready processes for document storage, release, and lifecycle management
  • Partner with Legal, Compliance, and Security as needed

Cross-Functional Collaboration
  • Serve as a trusted operational partner across Implementation, Services, Fuel Tax, and Product teams
  • Provide operational insights, metrics, and recommendations to leadership

Qualifications
Required
  • 2+ years of experience in operations, shared services, or process-driven environments
  • Strong process design, documentation, and continuous improvement mindset
  • Comfort working across multiple systems and workflows simultaneously

Preferred
  • Familiarity with Salesforce, JIRA, or similar workflow/ticketing systems

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

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