ZipRecruiter

Log In

1

Shared Services Jobs in Ohio (NOW HIRING)

Equitas Health

Associate Director Shared Services

Columbus, OH · On-site

$98K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Associate Director of Shared Services provides organization-wide operational oversight for centralized healthcare support functions, including Call Center Operations, Referrals, Prior ...

Cintas

Shared Services Trainer/Lead

Mason, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Requisition Number: 230960 Cintas is seeking a Shared Services Trainer/Lead to help support our internal partners and our external customers through various activities. Responsibilities include ...

Steris Corporation

HR Shared Services Specialist

Mentor, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary As an HR Shared Services Specialist, you will provide a range of services in support of the HR Operations function in North America. In this role you will manage critical employee ...

STERIS Corporation

HR Shared Services Specialist

Mentor, OH

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary As an HR Shared Services Specialist, you will provide a range of services in support of the HR Operations function in North America. In this role you will manage critical employee ...

next page

Showing results 1-20

All JobsShared Services JobsShared Services Jobs in Ohio

Shared Services information

See Ohio salary details

$13

$24

$40

How much do shared services jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for shared services in Ohio is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a shared services role?

To thrive in a Shared Services role, you need a strong background in business administration, process optimization, and data analysis, often supported by a relevant degree or experience in finance, HR, or IT. Familiarity with ERP systems like SAP or Oracle, workflow management tools, and process improvement certifications such as Lean Six Sigma are commonly required. Excellent communication, problem-solving, and teamwork skills help professionals collaborate across departments and deliver consistent service. These capabilities ensure efficient operations, high service quality, and alignment with organizational goals.

What does someone in shared services do?

A person in shared services manages centralized support functions such as human resources, finance, IT, or customer service for an organization. They streamline processes, improve efficiency, and often use enterprise software to coordinate tasks across different departments.

What is the difference between Shared Services vs Customer Service Representative?

AspectShared ServicesCustomer Service Representative
CredentialsVaries; often includes business or administrative degreesHigh school diploma or equivalent; customer service training
Work EnvironmentCorporate offices, centralized departmentsCall centers, retail, or client-facing settings
Employer & IndustryLarge corporations across industries like finance, HR, ITRetail, telecommunications, hospitality, and service sectors
Search & Comparison IntentUnderstanding internal business functions, process optimizationCustomer interaction, problem-solving, communication skills

Shared Services involves managing internal business functions like HR, finance, or IT within a centralized unit, focusing on efficiency and cost savings. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, Shared Services is more internally focused on supporting business operations, whereas Customer Service Representatives focus on external customer satisfaction.

How does a shared services role typically collaborate with various departments within an organization?

In a Shared Services role, you'll regularly interact with multiple departments such as HR, Finance, IT, and Procurement to streamline processes and standardize service delivery. Effective collaboration often involves managing service requests, resolving cross-departmental issues, and ensuring that all teams receive consistent support. Strong communication and stakeholder management skills are essential, as you'll act as a bridge between business units, ensuring alignment with company policies and best practices. This collaborative environment fosters a broad understanding of the organization and can open doors to advancement in specialized or leadership roles.

What is shared services?

Shared services refer to the consolidation of business operations that are used by multiple departments within an organization, such as human resources, finance, IT, or procurement. The goal of a shared services model is to streamline processes, improve efficiency, reduce costs, and standardize service delivery across the organization. By centralizing these functions, companies can leverage best practices, technology, and economies of scale. Shared services teams typically work as internal service providers, supporting various business units with specialized expertise.

What are the most commonly searched types of Shared Services jobs in Ohio?

The most popular types of Shared Services jobs in Ohio are:

What are popular job titles related to Shared Services jobs in Ohio?

For Shared Services jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Shared Services jobs in Ohio look for?

The top searched job categories for Shared Services jobs in Ohio are:

Shared Services jobs near you
Infographic showing various Shared Services job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $50,980 per year, or $24.5 per hour.

Associate Director Shared Services

Equitas Health

Columbus, OH • On-site

$98K - $118K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Equitas Health rating

5.4

Company rating: 5.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives
SALARY: $98,500-$118,200
BENEFITS:
  • PTO
  • Vision
  • Dental
  • Health
  • 401k
  • Sick time

* Public Service Loan Forgiveness (PSLF)
POSITION SUMMARY:The Associate Director of Shared Services provides organization-wide operational oversight for centralized healthcare support functions, including Call Center Operations, Referrals, Prior Authorizations, Pre-Registration, and other ancillary shared services. This role is responsible for developing and executing strategies that improve patient access, optimize workflows, enhance operational efficiency, and support exceptional patient experiences across Equitas Health.
The Associate Director serves as a leader for access-related operations, including template management, access analytics, regulatory compliance, quality improvement initiatives, and process standardization. This position collaborates closely with clinical, operational, and shared services director to align provider capacity with patient demand, improve patient throughput, reduce delays in care, and ensure effective service delivery across health centers and ancillary departments.
The Associate Director is accountable for achieving key performance metrics, supporting organizational growth initiatives, maintaining compliance with applicable regulatory requirements, and leading teams in the delivery of high-quality, patient-centered services.
ESSENTIAL JOB FUNCTIONS:
  • Providing leadership, supervision, coaching, and performance management for Shared Services staff and leaders.
  • Building collaborative relationships with internal and external stakeholders.
  • Utilizing computer applications and automated systems, including Epic (EMR), Microsoft Office applications, reporting platforms, and analytics tools.
  • Traveling between organizational locations as needed and maintaining reliable transportation.
  • Driving process improvement initiatives and organizational standardization efforts.
  • Monitoring operational, quality, access, and compliance metrics and implementing corrective actions as needed.
  • Supporting organizational growth, provider onboarding, and service expansion initiatives.
  • Analyzing operational data and translating findings into actionable recommendations for leadership.

MAJOR AREAS OF RESPONSIBILITIES:
  • Provide leadership, coaching, and performance oversight across all access functions
  • Lead the development and execution of system-wide access strategies
  • Align call center, referral, authorization, and pre-registration functions under a unified access model
  • Identify opportunities to improve patient throughput, reduce delays, and enhance patient experience
  • Partner with clinical leadership to align provider capacity with patient demand
  • Ensure templates are optimized for access, utilization, and operational efficiency
  • Oversee all access-related datasets and reporting
  • Define and monitor key metrics such as: Days to third next available appointment, Template utilization and fill rates, Access lag and capacity gaps
  • Translate data into actionable insights for leadership and operational teams
  • Drive standardization across all access-related workflows
  • Partner with IT and shared services teams to improve systems and reporting tools
  • Implement best practices across scheduling, intake, and access management
  • Serve as the bridge between operations, clinical leadership, and workgroups/subcommittees
  • Support growth initiatives, provider onboarding, and service expansion
  • Act as the senior escalation point for access-related challenges
  • Identify opportunities to improve patient throughput, reduce wait times and delays, and enhance the overall patient experience.
  • Other duties as assigned

EDUCATION/LICENSURE:
  • Bachelor's degree or equivalent experience required
  • 5-8 + years in patient access, scheduling or healthcare operations
  • Experience managing provider templates and access analytics
  • Demonstrated leadership in process improvement and operational strategy

Knowledge, Skills, Abilities and other Qualifications:
  • Strategic thinking and execution
  • Advanced analytics and data interpretation
  • Healthcare access optimization expertise
  • Stakeholder influence and leadership
  • Process design and governance
  • Experience with EPIC or other Electronic Health Record
  • Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
  • Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence and interest in working with persons of the transgender community or non-gender conforming community.
  • Regular and predictable attendance is required.
  • Must have reliable transportation and valid driver's license.

OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Equitas Health employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply