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Shared Services Jobs in Kentucky (NOW HIRING)

Waystar

Shared Services Partner

Louisville, KY · On-site

$20.25 - $26.50/hr

Responds to service requests, resolves inquiries, manages case work, and serves as an escalation point for shared services support as needed. Maintains records, documentation, and knowledge resources ...

Crew Career Center

Shared Services Partner

Louisville, KY · On-site

$20.25 - $26.50/hr

Responds to service requests, resolves inquiries, manages case work, and serves as an escalation point for shared services support as needed. Maintains records, documentation, and knowledge resources ...

Patientco

Shared Services Partner

Louisville, KY · On-site

$20.25 - $26.50/hr

Responds to service requests, resolves inquiries, manages case work, and serves as an escalation point for shared services support as needed. Maintains records, documentation, and knowledge resources ...

Stryker Corporation

$110 - $170/hr

Senior Manager, HR Operations and Shared Services We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical ...

Triwill Group

$258 - $355/hr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely ...

Southern Company

$100 - $140/hr

Training Lead/Analyst (L5-6)Project Shared Services Department This posting is for one Training Lead/Analyst position supporting Project Shared Services workforce development, onboarding, training ...

New

Mississippi Power Co

$90 - $120/hr

Training Lead/Analyst (L5-6)Project Shared Services Department This posting is for one Training Lead/Analyst position supporting Project Shared Services workforce development, onboarding, training ...

New

J.B. Poindexter & Co.

$230 - $320/hr

Oversee a scalable and efficient HR shared services organization that delivers consistent, reliable, and customer‑focused support to team members and managers. * Drive improvement, service delivery ...

Jobtailor

Financial Controller

Louisville, KY · On-site

$110 - $170/hr

Provide oversight and escalation support to ensure alignment between global accounting policies and Shared Services execution. * Partner with Division and market finance teams to resolve complex ...

National Black MBA Association

$175 - $326/hr

Wholesale and Programs strategy and distribution opportunities; and Shared Services operations, technology, data, vendor, and enterprise-support initiatives to coordinate vertical and horizontal risk ...

Xcel Energy Inc

$98 - $139/hr

Shared Services Collaboration Serve as the point of contact for HR Operations workflows and Shared Services coordination. Collaborate with HR Service Center, Benefits, HR Technology, Payroll ...

World Courier

$150 - $210/hr

Stand up pilot programs to test proposed shared-services models before scaling platform-wide.* Anticipate and resolve interdependencies across MSOs, Affinity Groups, and the SOG to keep initiatives ...

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All JobsShared Services JobsShared Services Jobs in Kentucky

Shared Services information

See Kentucky salary details

$11

$22

$37

How much do shared services jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for shared services in Kentucky is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $26.73 per hour, depending on experience, location, and employer.

What is shared services?

Shared services refer to the consolidation of business operations that are used by multiple departments within an organization, such as human resources, finance, IT, or procurement. The goal of a shared services model is to streamline processes, improve efficiency, reduce costs, and standardize service delivery across the organization. By centralizing these functions, companies can leverage best practices, technology, and economies of scale. Shared services teams typically work as internal service providers, supporting various business units with specialized expertise.

What are the key skills and qualifications needed to thrive in a shared services role?

To thrive in a Shared Services role, you need a strong background in business administration, process optimization, and data analysis, often supported by a relevant degree or experience in finance, HR, or IT. Familiarity with ERP systems like SAP or Oracle, workflow management tools, and process improvement certifications such as Lean Six Sigma are commonly required. Excellent communication, problem-solving, and teamwork skills help professionals collaborate across departments and deliver consistent service. These capabilities ensure efficient operations, high service quality, and alignment with organizational goals.

How does a shared services role typically collaborate with various departments within an organization?

In a Shared Services role, you'll regularly interact with multiple departments such as HR, Finance, IT, and Procurement to streamline processes and standardize service delivery. Effective collaboration often involves managing service requests, resolving cross-departmental issues, and ensuring that all teams receive consistent support. Strong communication and stakeholder management skills are essential, as you'll act as a bridge between business units, ensuring alignment with company policies and best practices. This collaborative environment fosters a broad understanding of the organization and can open doors to advancement in specialized or leadership roles.

What is the difference between Shared Services vs Customer Service Representative?

AspectShared ServicesCustomer Service Representative
CredentialsVaries; often includes business or administrative degreesHigh school diploma or equivalent; customer service training
Work EnvironmentCorporate offices, centralized departmentsCall centers, retail, or client-facing settings
Employer & IndustryLarge corporations across industries like finance, HR, ITRetail, telecommunications, hospitality, and service sectors
Search & Comparison IntentUnderstanding internal business functions, process optimizationCustomer interaction, problem-solving, communication skills

Shared Services involves managing internal business functions like HR, finance, or IT within a centralized unit, focusing on efficiency and cost savings. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, Shared Services is more internally focused on supporting business operations, whereas Customer Service Representatives focus on external customer satisfaction.

What does someone in shared services do?

A person in shared services manages centralized support functions such as human resources, finance, IT, or customer service for an organization. They streamline processes, improve efficiency, and often use enterprise software to coordinate tasks across different departments.

What are the most commonly searched types of Shared Services jobs in Kentucky?

The most popular types of Shared Services jobs in Kentucky are:

What are popular job titles related to Shared Services jobs in Kentucky?

For Shared Services jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Shared Services jobs in Kentucky look for?

The top searched job categories for Shared Services jobs in Kentucky are:

Shared Services jobs near you
Infographic showing various Shared Services job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,573 per year, or $22.4 per hour.

Shared Services Partner

Waystar

Louisville, KY • On-site

$20.25 - $26.50/hr

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Job description

ABOUT THIS POSITION
Implements and administers People Team programs, policies, and practices within a shared services model. Maintains detailed knowledge of HR service areas and provides team member and leader support related to HR programs, processes, procedures, and communications. Responds to service requests, resolves inquiries, manages case work, and serves as an escalation point for shared services support as needed. Maintains records, documentation, and knowledge resources that support operational consistency and service delivery. In addition to delivering reliable operational support, this role helps identify opportunities to improve processes, enhance team member and leader experiences, reduce administrative burden, and support scalable solutions through knowledge management, self-service, automation, AI-enabled tools, operational insight, and cross-functional collaboration."
WHAT YOU'LL DO
  • Perform daily operational activities related to People Team shared services functions, including HR administration, case management, team member and leader support, data maintenance, and operational processes, ensuring accuracy, consistency, and adherence to established procedures.
  • Coordinate and administer operational activities related to Shared Services programs, vendors, and processes, including invoice processing, vendor coordination, record maintenance, and other administrative responsibilities as assigned.
  • Respond to internal inquiries and requests, providing clear and concise information and escalating complex issues as needed.
  • Analyze operational data, service trends, and recurring issues to identify opportunities for process improvement, automation, self-service, and enhanced support experiences.
  • Support the development, governance, and continuous improvement of SOPs, knowledge resources, and documentation standards to enable operational consistency, scalability, and AI-supported solutions
  • Partner across the People Team to support and improve cross-functional team member and leader experiences, particularly those associated with key Moments that Matter.
  • Maintain accurate records, documentation, knowledge resources, and operational content within relevant systems, ensuring information remains current, governed, and accessible.
  • Identify opportunities to improve operational processes, enhance team member and leader experiences, reduce administrative burden, and leverage automation, self-service, and AI-enabled solutions where appropriate.
  • Collaborate across People Team functions and business stakeholders to support seamless service delivery, cross-functional processes, and key Moments that Matter experiences.
  • Participate in the implementation, testing, adoption, and continuous improvement of new systems, AI-enabled tools, automations, processes, and enhancements.
  • Provide operational support for specialized People Team programs such as benefits administration, open enrollment readiness, immigration, contractor administration, compliance-related processes, vendor-supported services, and other programs as assigned.
  • Provide backup support for critical People Team operational processes, including payroll administration, documented operational procedures, testing activities, and continuity planning to ensure resilient service delivery.
  • Support Team Member Experience initiatives when needed by coordinating employee recognition, philanthropy programs, culture-related activities, surveys, communications, and other employee engagement efforts in partnership with People Experience leaders.
  • Adhere to company policies, procedures, and compliance standards.
  • Contribute to a positive and collaborative team environment.

WHAT YOU'LL NEED
  • Bachelor's degree in Business Administration, Finance, Accounting, Human Resources, or a related field, or equivalent practical experience.
  • 2-4 years' of experience in shared services, operations, HR, customer support, project coordination, or continuous improvement role
  • Proficiency with Microsoft 365 tools and the ability to leverage technology, AI, and automation tools to improve effectiveness and scalability.
  • Strong attention to detail and accuracy in data entry and processing.
  • Excellent communication skills, both written and verbal, with the ability to interact professionally with internal stakeholders.
  • Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
  • Proactive problem-solving skills with the ability to identify opportunities for operational improvement, innovation, and scalable solutions.
  • Workday experience preferred
  • Demonstrated ability to work independently and as part of a team.

ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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