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$13

$24

$40

How much do shared services jobs pay per hour?

As of May 29, 2026, the average hourly pay for shared services in Indiana is $24.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $29.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Shared Services role, and why are they important?

To thrive in a Shared Services role, you need a strong background in business administration, process optimization, and data analysis, often supported by a relevant degree or experience in finance, HR, or IT. Familiarity with ERP systems like SAP or Oracle, workflow management tools, and process improvement certifications such as Lean Six Sigma are commonly required. Excellent communication, problem-solving, and teamwork skills help professionals collaborate across departments and deliver consistent service. These capabilities ensure efficient operations, high service quality, and alignment with organizational goals.

How does a Shared Services role typically collaborate with various departments within an organization?

In a Shared Services role, you'll regularly interact with multiple departments such as HR, Finance, IT, and Procurement to streamline processes and standardize service delivery. Effective collaboration often involves managing service requests, resolving cross-departmental issues, and ensuring that all teams receive consistent support. Strong communication and stakeholder management skills are essential, as you'll act as a bridge between business units, ensuring alignment with company policies and best practices. This collaborative environment fosters a broad understanding of the organization and can open doors to advancement in specialized or leadership roles.

What are shared services?

Shared services refer to the consolidation of business operations that are used by multiple departments within an organization, such as human resources, finance, IT, or procurement. The goal of a shared services model is to streamline processes, improve efficiency, reduce costs, and standardize service delivery across the organization. By centralizing these functions, companies can leverage best practices, technology, and economies of scale. Shared services teams typically work as internal service providers, supporting various business units with specialized expertise.

What is the difference between Shared Services vs Customer Service Representative?

AspectShared ServicesCustomer Service Representative
CredentialsVaries; often includes business or administrative degreesHigh school diploma or equivalent; customer service training
Work EnvironmentCorporate offices, centralized departmentsCall centers, retail, or client-facing settings
Employer & IndustryLarge corporations across industries like finance, HR, ITRetail, telecommunications, hospitality, and service sectors
Search & Comparison IntentUnderstanding internal business functions, process optimizationCustomer interaction, problem-solving, communication skills

Shared Services involves managing internal business functions like HR, finance, or IT within a centralized unit, focusing on efficiency and cost savings. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, Shared Services is more internally focused on supporting business operations, whereas Customer Service Representatives focus on external customer satisfaction.

What are the most commonly searched types of Shared Services jobs in Indiana? The most popular types of Shared Services jobs in Indiana are:
What are popular job titles related to Shared Services jobs in Indiana? For Shared Services jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Shared Services jobs in Indiana look for? The top searched job categories for Shared Services jobs in Indiana are:
Shared Services jobs near you
Infographic showing various Shared Services job openings in Indiana as of May 2026, with employment types broken down into 5% As Needed, 29% Full Time, 61% Part Time, and 5% Temporary. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,026 per year, or $24.5 per hour.
Shared Services Learning Leader

Shared Services Learning Leader

Cherry Bekaert

Jeffersonville, IN • On-site

$140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. We are seeking a Shared Services Learning Leader to join our team. The Shared Services Learning Leader will partner with subject matter experts to assess, develop and create interactive and engaging learning programs that align with business priorities. As a trusted advisor, you will take a consultative approach and cultivate influential relationships across the firm. Your key responsibilities include program development and management and the implementation of innovative learning experiences that support our people in their career and personal development.

As Shared Services Learning Leader, you will:

  • Provides operational learning support for annual growth programs across Manager through Partner levels, ensuring alignment with firm priorities and leadership capabilities.

  • Team with various leaders and SMEs to set priorities for content development based on emerging needs.

  • Conduct needs analysis to design programming that meets specific learning objectives.

  • Develop a plan to analyze the knowledge and skill requirements needed by our professionals to better perform their jobs and the most effective way to deliver training to end users and ensure learning transfer.

  • Serve as the program manager to deliver project goals and requirements

  • Build and maintain appropriate course project plans to include design and delivery schedules and maintain well-organized project documentation and folders with all course assets.

  • Collaborate with the learning team to introduce innovation into the team's courseware and overall department services.

What you bring to the role:

  • 5+ years of directly related experience.

  • Bachelors Degree in Human Resource Management, Education or Instructional Design.

  • Must have good project management skills and the ability to organize and drive multiple projects simultaneously.

  • Strong experience with use of Learning Management Systems and Virtual Classroom tools including, Zoom and TEAMs.

  • Strong decision-making and problem-solving skills, and the ability to negotiate successfully with internal clients

  • A collaborative approach and the ability to be adaptable in a fast-paced, ever-changing innovative environment.

  • An understanding of the ADDIE model and key principles of adult learning.

  • Professional Services experience is a plus.

  • Proficiency in MS Office products (Word, Excel, PPT, OneNote).

What you can expect from us:

  • Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect

  • The opportunity to innovate and do work that motivates and engages you

  • A collaborative environment focused on enabling you to further your career growth and continuous professional development

  • Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing

  • Flexibility to do impactful work and the time to enjoy your life outside of work

  • Opportunities to connect and learn from professionals from different backgrounds and with different cultures

Benefits Information:

Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate's work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.

Pay Range:

74,670 - $140,000

About Cherry Bekaert

Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/

Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws.

This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

Candidates must demonstrate eligibility to work in the United States.Cherry Bekaert will not provideworksponsorship for this position.

Cherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us athttps://careers.cbh.com/ and follow us onLinkedIn,Instagram, Twitterand Facebook.

2026 Cherry Bekaert. All Rights Reserved.

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