Senior Technical Support Analyst Jobs in Delaware

Job Title: Senior Business Analyst / Senior ERP Financials Business Analyst

Location: Hybrid Role- Dover, DE (3 days onsite and 2 days remote)

Duration: 12+ Months

Rate: $50-60/hr on W2 or $60-70/hr on C2C or 1099- MAX

Resumes not to exceed 4 pages (do not shrink margins and font)

Onsite interview-candidates need to be able to go onsite for an interview. -This is a hybrid position requiring a minimum of three (3) days per week onsite at the State of Delaware Division of Accounting offices in Dover, Delaware.

Job Description: We are looking for a Senior Financials ERP Business Analyst to serve as the primary business analysis resource supporting the ERP Financial Management System (FMS) Modernization initiative. This position will be hybrid in Dover, DE.

• This individual will work collaboratively with executive leadership, functional stakeholders, and the Solution Integrator to ensure business requirements, business processes, data, and testing activities are well-defined, validated, and delivered on schedule
• This is a hands‑on, high-impact role for a Senior Business Analyst who thrives in complex, fast-paced government technology environments and consistently delivers high-quality work within established project timelines
• Lead the gathering, documentation, and validation of business and functional requirements across all Finance workstreams including Budget, Pay to Procurement, AR, Billing, Projects / Grants, Assets Management, and GL
• Analyze current-state PeopleSoft processes and design future-state Workday solutions, identifying gaps, opportunities, and risks throughout the process
• Develop, validate, and maintain business requirements, functional specifications, business process documentation, process flows, user stories, and use cases to support implementation readiness, Solution Integrator design workshops, and system configuration
• Lead implementation readiness activities by identifying business process gaps, documenting business decisions, maintaining requirements traceability, and preparing implementation artifacts for Solution Integrator onboarding
• Perform data analysis, data mapping, and migration validation activities to ensure data integrity throughout the transition
• Consistently deliver high-quality business analysis deliverables within established project timelines while effectively managing multiple priorities
• Facilitate requirements gathering workshops, stakeholder interviews, and working sessions with business owners, Finance teams, and technical staff
• Present findings, recommendations, and requirements documentation to executive and C-suite stakeholders with clarity and confidence
• Maintain requirements traceability throughout the full project lifecycle — from gathering through design, testing, and deployment
• Collaborate closely with the Senior Project Manager and Functional Project Manager to ensure business requirements are aligned with project plans and organizational objectives
• Support UAT planning, test case development, and defect resolution in coordination with the project team and system integrator
• Identify and document business process risks and requirements gaps, recommending mitigation strategies to the project leadership team
• Assist in development of training materials and support end-user training activities as the project moves toward go‑live
• Contribute to RACI and RAID log activities from a business requirements and process perspective
• Support post‑implementation activities including lessons learned documentation and process improvement recommendations
• Collaborate with functional leadership, project management, and the Solution Integrator to ensure business decisions, requirements, and deliverables are completed in accordance with the project schedule.

• 7+ years of Business Analysis experience, with at least 3 years supporting ERP Finance or ERP implementations
• Hands‑on experience with Workday and/or PeopleSoft, including process analysis and requirements mapping
• Deep knowledge of Financial functional areas including Budget, Pay to Procurement, AR, Billing, Projects / Grants, Assets Management, and GL
• Proven ability to gather, translate, and communicate complex business requirements to both technical and executive audiences
• Experience with data analysis, data mapping, and migration validation
• Strong executive presence with the ability to present confidently to C‑suite and senior government leadership
• Experience developing BRDs, functional specifications, user stories, process flows, and use cases
• Familiarity with RACI frameworks and RAID log contributions from a BA perspective
• Experience with SDLC, Agile, and/or hybrid delivery methodologies
• Bachelor’s degree in Business, Information Systems, or related field
• Demonstrated experience leading implementation readiness activities and delivering high‑quality business analysis artifacts within established project timelines.

• Experience supporting PeopleSoft to Workday migrations
• Background in public sector or government technology environments