ZipRecruiter

Log In

1

Senior Technical Support Analyst Jobs in Delaware

Solomon Page

Senior Associate, Desktop Support

Newark, DE · On-site

$57/hr

We are seeking a Senior Associate, Desktop Support to provide technical assistance to end-users ... Excellent troubleshooting, analytical, and problem-solving skills. * Strong attention to detail and ...

US Tech Solutions

Senior Scientist

Wilmington, DE · On-site

$88K - $121K/yr

The technical expertise and support is used in problem solving as well as in continuous improvement ... Analytical Science, Chemical Science, Formulation Science, Physical Science, Pharmaceutical ...

Amtex Enterprises Inc

Senior Business Analyst

Dover, DE · On-site

$114.62/hr

If you have 7+ years of Business Analysis experience, with at least 3 years supporting ERP Finance ... and technical staff * Present findings, recommendations, and requirements documentation to ...

Brilliant Infotech Inc.

Senior Business Analyst

Dover, DE · On-site

$73K - $94K/yr

Support UAT planning, test case development, and defect resolution in coordination with the project ... technical and executive audiences * Experience with data analysis, data mapping, and migration ...

Amtex Enterprises

Senior Business Analyst

Dover, DE · On-site

$73K - $94K/yr

... of Business Analysis experience, with at least 3 years supporting ERP Finance or ERP ... technical and executive audiences * Experience with data analysis, data mapping, and migration ...

Dlapiper

Sr Data Analyst

Wilmington, DE · Hybrid

$83K - $105K/yr

... to support strategic decision-making. This role requires strong analytical and technical skills, financial acumen, and a passion for leveraging data to drive business outcomes. The Sr Data Analyst ...

Mountaire Corporation

Senior Programmer Analyst

Millsboro, DE · On-site

$39 - $52.75/hr

Designs, Programs or configures highly complex technical solutions. * Collaborates with users ... Supporting each other, uplifting each other, and helping each other succeed -- that's the Mountaire ...

Mountaire Farms

Senior Programmer Analyst

Millsboro, DE · On-site

$39 - $52.75/hr

Designs, Programs or configures highly complex technical solutions. * Collaborates with users ... Supporting each other, uplifting each other, and helping each other succeed -- that's the Mountaire ...

ADVANTAGE MEDIA SERVICES INC

IT Support I

New Castle, DE · On-site

$21 - $24/hr

This position is responsible for performing technical support for clients, conducting training on specified software(s) while providing resolution analysis on various technical issues. THE DUTIES

ADVANTAGE MEDIA SERVICES LLC

IT Support I

New Castle, DE · On-site

$21 - $24/hr

This position is responsible for performing technical support for clients, conducting training on specified software(s) while providing resolution analysis on various technical issues. THE DUTIES

previous pagenext page

Showing results 21-40

All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Delaware

Senior Technical Support Analyst information

See Delaware salary details

$24

$34

$51

How much do senior technical support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior technical support analyst in Delaware is $34.89, according to ZipRecruiter salary data. Most workers in this role earn between $29.13 and $37.55 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
What are the most commonly searched types of Technical Support Analyst jobs in Delaware? The most popular types of Technical Support Analyst jobs in Delaware are:
What are popular job titles related to Senior Technical Support Analyst jobs in Delaware? For Senior Technical Support Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support Analyst jobs in Delaware look for? The top searched job categories for Senior Technical Support Analyst jobs in Delaware are:
What cities in Delaware are hiring for Senior Technical Support Analyst jobs? Cities in Delaware with the most Senior Technical Support Analyst job openings:
What are popular job titles related to Senior Technical Support Analyst jobs in DE? For Senior Technical Support Analyst jobs in DE, the most frequently searched job titles are:
Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Delaware as of July 2026, with employment types broken down into 67% Full Time, 8% Part Time, and 25% Contract. Highlights an 68% Physical, 4% Hybrid, and 28% Remote job distribution, with an average salary of $72,577 per year, or $34.9 per hour.

Senior Associate, Desktop Support

Solomon Page

Newark, DE • On-site

$57/hr

Contractor

Medical, Dental, Retirement

Re-posted 2 days ago

Job description

We are seeking a Senior Associate, Desktop Support to provide technical assistance to end-users, troubleshoot hardware, software, and network issues, and help maintain a reliable and efficient desktop computing environment. This role is ideal for a customer-focused IT professional with strong problem-solving skills and hands-on desktop support experience.
  • Pay rate :$50 /hr on w2 to $57/hr on w2

Responsibilities:
  • Provide technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues.
  • Install, configure, and maintain desktop computers, software applications, and peripherals.
  • Respond to support requests and incidents promptly while meeting established service level agreements (SLAs).
  • Perform software installations, updates, and patch management across desktop environments.
  • Utilize ticketing systems to document incidents, requests, resolutions, and support activities.
  • Support desktop management and remote support tools to ensure efficient issue resolution.
  • Adhere to company policies, security standards, and regulatory requirements related to desktop support operations.

Required Qualifications:
  • 2-3 years of experience in a desktop support, help desk, or technical support role.
  • Strong knowledge of desktop operating systems, hardware, software, and peripheral devices.
  • Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN.
  • Experience using desktop management tools, remote support tools, and ticketing systems.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong attention to detail and commitment to delivering high-quality customer support.
  • Understanding of ITIL best practices is preferred.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Relevant IT certifications are a plus.

If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .
Opportunity Awaits.
#LI-VP2

Apply