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The Assistant Clubhouse Manager (ACM) is a key member of the Food & Beverage (F&B) Leadership Team, working alongside and mentoring Food & Beverage Managers, Dining Room Supervisors, and Managers in Development (MIDs). Areas of ownership rotate among ACMs and Food & Beverage Managers. Floor presence is a critical component of this role. An ACM primarily focuses on either banquet operations, casual dining, or formal dining, with responsibilities rotating periodically. Seasonal oversight of pool operations may also be included. Managers complete regular closing shifts and ensure the safety and preservation of the Club daily.

Core Leadership Purpose

• Provides top level, personalized service to members and guests alike
• Trains, mentors, and manages staff in a la carte dining and banquet operations
• Trains, mentors, and develops F&B Managers, MIDs, and service team
• Works collectively with peers in various other positions of the food and beverage operation
• Varied areas of rotational ownership which include banquet operations, a la carte operations, seasonal pool operations, Golf & Pool Snack Bar, Front Desk, Greeting Center and Locker Room operations

Essential Functions 

ACM Leadership Responsibilities

• Oversight of Clubhouse areas outside of F&B, such as Reception, Greeting Center/Security, and Men’s and Ladies’ Locker Rooms, including hiring, scheduling, training, and team management
• Coordination and management of the Clubhouse Management Internship Program and the Food & Beverage Manager-in-Development Program 
• Ownership of wine programming, including cellar inventory, menu pairings, wine events, and team training 
• Ownership of the beverage program, including cocktail menu development, team training, and maintaining program standards in collaboration with F&B Managers

Banquet Operations

• Serve as the front-of-house leader for banquet operations 
• Lead hiring, training, coaching, and disciplinary processes for banquet staff 
• Develop structured training programs in partnership with the service team and F&B Managers 
• Support event execution, including setup, breakdown, and logistics 
• Collaborate with culinary and event planning teams on execution, standards, policies, and procedures 
• Act as liaison to temporary staffing agencies, including scheduling and invoice processing 

À La Carte Operations

• Serve as the front-of-house leader for à la carte dining 
• Lead hiring, training, coaching, and disciplinary processes for service staff 
• Attend weekly F&B meetings as they relate to à la carte operations 
• Communicate daily with the Front Desk regarding reservations and operations 
• Collaborate with the culinary team on menu development, seasonal offerings, and concept design 
• Partner with the Purchasing Director and Clubhouse Manager on operational needs and capital purchases 

Pool Operations

• Assume rotational leadership of seasonal pool operations 
• Hire, onboard, and train pool service staff 
• Serve as liaison with the Swim Management Group regarding scheduling, coverage, and feedback 
• Create weekly schedules for 15–20 seasonal team members 
• Monitor and restock inventory, including supplies, china, silverware, and glassware

Other Potential Responsibilities 

• Responsible for developing weekly service schedule for roughly 60 teammates
• Responsible for Golf Snack Bar turn house operations
• Perform other duties as assigned

Qualifications:

Education 

• Bachelor’s degree (B.A.) from a four-year college or university preferably in hospitality. 

Prior Experience

• At least three to four years of progressive F&B leadership experience in a Club environment.
• Proven track record of leading other talented individuals successfully providing top level, personalized service to members and guests
• Must be honest, respectful, dedicated, ethical, caring, have a positive attitude and a spirit to serve
• Excellent time-management skills, be detail-oriented, and have strong follow through skills
• Excellent communication, interpersonal, and member service skills
• Must be open to feedback, growth and development

Language, Communication & Technological Skills

• Computer literate, including Microsoft OneNote, Excel, PowerPoint, Word
• Ability to read and interpret multiple documents such as safety rules, operating instructions, financial documents, professional journals, procedure manuals
• Ability to write complex reports, business correspondence and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, employees, members, and the general public 
• Ability to respond effectively to sensitive inquiries or complaints 

Benefits:

Team Members at Charlotte Country Club are a friendly group of professionals! We enjoy a beautiful working environment, free meals, employee outings & events. We offer an assortment of benefits & perks such as Legal Insurance, Identity Theft, and 401(k) match with contributions from the Club. We have a positive work environment with a dedicated, hardworking, and fun-spirited team.

Pre-Employment Screening:

Background check and drug test required.

We are a drug-free workplace.

Charlotte Country Club was founded in 1910 and is located four miles east of Uptown Charlotte, in the historic Plaza Midwood neighborhood. Charlotte Country Club is known as a top 50 private club in the United States and is a premier family centric country club that enjoys a wonderful staff and membership. 

Our team is responsible for upholding an “unparalleled country club experience” for our members and their guests through first impressions, kind, and attentive service throughout their visit, and always a fond farewell. We focus on personalized service, exercising our ability to create memorable experiences on a daily basis.