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Remote Level 1 Help Desk Support Jobs (NOW HIRING)

Precise Systems

Remote Tier II Help Desk Support Analyst

$21 - $28.75/hr

Precise Systems seeks a Remote Tier II Help Desk Support Analyst who provides advanced IT Service ... This range represents the standard pay for this role and is just one component of Precise Systems ...

New

STI

$19.25 - $26.50/hr

Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch. Description: The HD Level 2 ... This is a Software support Helpdesk position. Note we are not looking for A++ certications, Server ...

System Soft Technologies

IT Service Desk Support

... high level of customer satisfaction and timely resolution of incidents. Job Qualifications and Responsibilities for Service Desk Support: Experience in Service Desk / IT Support / Help Desk roles ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ...

Maximus

Customer Service Representative - Help Desk

$18 - $23/hr

Description & Requirements Maximus is hiring a Technician 1 - Help Desk Support . Maximus is a ... This position is fully remote. Employment is contingent upon successful completion of a CMS client ...

Horizon3.ai

Manager, Global Help Desk

Experience supporting a distributed or remote-first workforce * Prior experience managing ... Ticketing/help desk systems * Endpoint management tools * Collaboration platforms (e.g., Slack ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

Support Tier I/Tier II end-user assistance and escalate unresolved issues to higher-level technical ... EEO Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a ...

ITC Federal, Inc.

Help Desk Supervisor

This is a fully remote position supporting DOJ's complex litigation mission. Important: This ... At least one year of teaching/training experience involving computer applications, preferably ...

CMIT Solutions

Help Desk Specialist

They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... remote support tools and systems Company : CMIT Solutions provides responsive, professional ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... level technical support in a fast-paced enterprise environment. This role is responsible for ...

New

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Someone composed, professional, and comfortable supporting senior-level users Why This Role Stands ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

Direct unresolved issues to the next level of support personnel. * Provide accurate information on ... This position will be located in one of our offices and can be remote until the office reopens

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Remote Compensation: $21.00 - $25.00 / hour Description This requisition has been created to ... 5 years of Help Desk support experience * 1-3 years of prior Customer Service experience

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How much do remote level 1 help desk support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote level 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 1 Help Desk Support, and why are they important?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are Remote Level 1 Help Desk Support roles?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are some common challenges faced by Remote Level 1 Help Desk Support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What cities are hiring for Remote Level 1 Help Desk Support jobs? Cities with the most Remote Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Remote Level 1 Help Desk Support jobs? States with the most job openings for Remote Level 1 Help Desk Support jobs include:
Remote Level 1 Help Desk Support jobs near you

Remote Tier II Help Desk Support Analyst

Precise Systems

Remote

$21 - $28.75/hr

Full-time

Medical, Life, Retirement

Posted yesterday

New

Job description


Precise Systems delivers integrated, mission-ready solutions that advance warfighter readiness and strengthen our nation's most critical defense programs. Through the power of our combined capabilities, we provide deep expertise in Advanced Engineering; Digital Transformation; Electromagnetic Warfare; Interactive Training & Simulation; Physical Sciences Research; Platform Lifecycle Support; and Foreign Military Sales. Unified by decades of trusted performance and expanded through strategic growth, our team applies innovative technologies, engineering rigor, and customer-focused execution to solve complex challenges and accelerate mission success. Guided by our commitment to partnership, precision, and performance, we deliver the scalable solutions and technical excellence our customers depend on-today and into the future.
Precise Systems seeks a Remote Tier II Help Desk Support Analyst who provides advanced IT Service Desk support and assists Technical Trainers with escalated technical issues. This role serves as the main point of contact for IT issues submitted through the SNAP application and regularly interfaces with customers and technical SMEs, including trainers, developers, web designers, system administrators, and application experts. This position may allow for remote work; however, employees must be able and willing to travel and provide in-office or on-site support as required by customer requirements, project demands, or business needs.
Duties:
  • Act as an escalation resource for complex IT issues from support staff and customers via phone, email, or SNAP system, proactively identifying patterns and providing solutions
  • Initiate troubleshooting of customer issues, taking ownership to resolve problems quickly and escalating only when necessary
  • Maintain and enhance call management procedures, actively improving processes for handling, escalation, documentation, resolution, and follow-up
  • Communicate proactively with customers, providing clear guidance, technical explanations, and timely updates on issue resolution
  • Support system stability and improvement, monitoring performance, assisting with updates, and testing new tool features before release to prevent disruptions and resolve existing issues
  • Identify recurring issues and recommend improvements to support processes, internal documentation, and training, including suggesting new content to address knowledge gaps or submitting change requests to enhance tool functionality
  • Collaborate with SMEs to anticipate and resolve complex technical problems, driving continuous improvement and optimizing support operations.

Required Education:
  • BS or BA degree.

ALLOWABLE SUBSTITUTION:
  • A) An AS or AA degree and three (3) years of experience that matches the experience/training requirement for this position may be substituted for a BS or BA degree; or
  • B) Seven (7) years of experience that matches the experience/training requirement for this position may be substituted for a BS or BA degree.

Required Experience:
  • At least three (3) years of related experience in computer user customer relations.
  • At least three (3) years in IT support, help desk, or technical customer service, preferably in fast-paced, high-volume environments, anticipating and resolving issues is key
  • At least three (3) years experience with ticketing systems such as NHDSM, ServiceNow, Asset Tracking, Salesforce, or similar, actively managing and prioritizing incoming requests
  • At least three (3) years experience handling phone and email interactions with customers, providing clear guidance, timely updates, and proactive solutions
  • Strong problem-solving, critical thinking, and organizational skills, with the ability to identify patterns and prevent recurring issues
  • Ability to work independently and adapt quickly to changing priorities, workflows, and customer needs
  • Foundational knowledge of networking or software troubleshooting, with a proactive approach to diagnosing and resolving technical issues.

Desired Experience:
  • Minimum 3 years' experience with Microsoft Office Suite
  • Minimum 3 years' experience with web-based IT systems
  • Working knowledge of SNAP (formerly NHDSM) system recommended but not required.

Must be able to obtain and maintain a Secret security clearance. Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
Precise Systems values employee contributions, promotes diverse opportunities for professional growth, and prioritizes overall well-being. Our comprehensive professional services benefits package includes health insurance, life and accidental death and dismemberment coverage, disability insurance, retirement plans, holiday pay, employee-managed leave, and professional growth opportunities.
We recognize exceptional performance and alignment with our core values through our STAR Award recognition program.
Compensation at Precise Systems is determined by various factors, including education, experience, skills, competencies, and contract-specific requirements. The salary range for this position is $57,000 to $65,000 (annualized USD). This range represents the standard pay for this role and is just one component of Precise Systems' total compensation package.
Precise Systems is dedicated to a shared vision and core values of Integrity, Respect, and Responsibility, which foster innovation and drive our continued success in the global marketplace. Precise Systems and its subsidiaries are Equal Opportunity /Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any legally protected status under federal, state, or local law. Visit www.GoPrecise.com for a listing of current openings and our comprehensive, employee friendly benefits summary. Precise Systems participates in E-Verify.

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