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Remote Level 1 Help Desk Support Jobs in Wisconsin

Varsity Tutors

CFA - Level 1 Tutor

Madison, WI · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Milwaukee, WI · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in ... Access to great resources through the UW Health Employee Wellbeing Department that supports your ...

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Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ...

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ...

Cayenta

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... We don't expect you to know every answer on day one-we're looking for someone who is curious ...

Harris

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... We don't expect you to know every answer on day one-we're looking for someone who is curious ...

Harris

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... We don't expect you to know every answer on day one-we're looking for someone who is curious ...

Harris

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... We don't expect you to know every answer on day one-we're looking for someone who is curious ...

Harris

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... We don't expect you to know every answer on day one-we're looking for someone who is curious ...

Cayenta

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... We don't expect you to know every answer on day one-we're looking for someone who is curious ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · Remote

... help current and future customers solve the world's toughest problems. The NV5 family brings ... Troubleshoot and install sensor systems with support. * Comply with all policies and procedures ...

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Remote Level 1 Help Desk Support information

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

Remote Level 1 Help Desk Support jobs near you
Infographic showing various Remote Level 1 Help Desk Support job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Aureon

La Crosse, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Aureon rating

3.4

Company rating: 3.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

224th of 224 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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