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Remote Level 1 Help Desk Support Jobs in Wisconsin

Brunswick

Consumer Support Specialist

Fond Du Lac, WI · On-site +1

See how your contributions will help transform vision into reality: Position Overview: As part of ... The location of this position is hybrid in nature - primarily remote work with periodic travel to ...

Lund Boats

Consumer Support Specialist

Fond Du Lac, WI · On-site +1

See how your contributions will help transform vision into reality: Position Overview: As part of ... The location of this position is hybrid in nature - primarily remote work with periodic travel to ...

State of Wisconsin

Child Care Counselor 1

Delavan, WI · On-site +1

$19.36/hr

... supporting students' safety, supervision, and daily care, helping them develop independence and ... level of at least 2+ by the end of probation is required. Remote Work : This position is not ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

... * 1+ years of experience in a customer service, support, or client-facing role * Strong ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

... * 1+ years of experience in a customer service, support, or client-facing role * Strong ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

boelter

Sr. MuleSoft Developer

Pewaukee, WI · Remote

Remote Overview Boelter is modernizing its B2B commerce platform onto a composable architecture ... MuleSoft certification (MCD Level 1 minimum; MCD Level 2 or MuleSoft Certified Integration ...

CSAA

We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ... Support problem understanding and solution design, including proposals and executive presentations.

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Remote Level 1 Help Desk Support information

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

Remote Level 1 Help Desk Support jobs near you
Infographic showing various Remote Level 1 Help Desk Support job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Senior Desk Adjuster, Home Liability - Remote

American Family Mutual Insurance Company

Madison, WI • On-site, Remote

$69K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

In this senior level role, you'll investigates and maintain complex or highly complex claims property/casualty homeowner claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May specialize in liability, property, or catastrophe claims.
Position Compensation Range:
$69,000.00 - $115,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
  • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
  • Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
  • Handle 3rd party claims under multiple policy types and numerous endorsements.
  • Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
  • Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
  • Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
  • Makes independent decisions and self-supervises most files and recognizes when assistance is needed.
  • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
  • Serves as a mentor and subject matter expert for less experienced adjusters.
  • May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements
  • Demonstrated experience providing customer-driven solutions, support or service.
  • Demonstrated experience handling 3rd party, multi-line claims.
  • Demonstrated experience handling simple to moderately complex.
  • Extensive knowledge and understanding of policies and endorsements.
  • Extensive knowledge of each phase of the claim handling process.

Licenses
  • Obtain state specific property casualty claims licensing as required.

Travel Requirements
  • Up to 10%.

Physical Requirements
  • Work that primarily involves sitting/standing.

Additional Information
  • To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
  • Offer to selected candidate will be made contingent on the results of applicable background checks
  • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
  • Sponsorship will not be considered for this position unless specified in the posting

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
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