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Remote Level 1 Help Desk Support Jobs (NOW HIRING)

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator ... Key Responsibilities 1. Help Desk & Hardware Support * Serve as the primary point of contact for ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Technicians to provide remote support to retail store locations across a large, multi-site ... Level Entry Level to Early Career Ideal Candidate The ideal candidate enjoys helping others ...

Horizon3.ai

Manager, Global Help Desk

  • Medical

  • Dental

  • Vision

  • PTO

Experience supporting a distributed or remote-first workforce * Prior experience managing ... Ticketing/help desk systems * Endpoint management tools * Collaboration platforms (e.g., Slack ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Tier I/Tier II end-user assistance and escalate unresolved issues to higher-level technical ... EEO Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a ...

CMIT Solutions

Help Desk Specialist

They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... remote support tools and systems Company : CMIT Solutions provides responsive, professional ...

ITC Federal, Inc.

Help Desk Supervisor

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a fully remote position supporting DOJ's complex litigation mission. Important: This ... At least one year of teaching/training experience involving computer applications, preferably ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... level technical support in a fast-paced enterprise environment. This role is responsible for ...

Ampcus Inc

Help Desktop Support

$22.50 - $26.25/hr

Responsibilities : • Provides project coordination and help desk support to volunteers on operation systems. • Triage support tickets to the appropriate groups within the programs; review and ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

Direct unresolved issues to the next level of support personnel. * Provide accurate information on ... This position will be located in one of our offices and can be remote until the office reopens

TEKsystems

Remote ISP Support Technician

Cedar Rapids, IA · Remote

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The ... Experience managing a Help Desk team, implementing IT support workflows, and ensuring Service Level ...

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Familiarity with the ServiceNow ticketing environment and general IT support hierarchies (Tiers 1, ...

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Remote Compensation: $21.00 - $25.00 / hour Description This requisition has been created to ... 5 years of Help Desk support experience * 1-3 years of prior Customer Service experience

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Remote Level 1 Help Desk Support information

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How much do remote level 1 help desk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote level 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What cities are hiring for Remote Level 1 Help Desk Support jobs?

Cities with the most Remote Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Remote Level 1 Help Desk Support jobs?

States with the most job openings for Remote Level 1 Help Desk Support jobs include:

Remote Level 1 Help Desk Support jobs near you

Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE

STI

Trenton, NJ • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

Help Desk Coordinator [2 pm to 10 pm]
Trenton, NJ/REMOTE
5+ Months
Note: 35 hour workweek.
Hours are Monday through Friday- 2 pm to 10 pm
This position is fully remote with the exception of the first several weeks for training.
Training is Monday - Friday 8:30 am - 4:30 pm.
Description:
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

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