ZipRecruiter

Log In

2

Remote Level 1 Help Desk Support Jobs (NOW HIRING)

STI

$19.25 - $26.50/hr

Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch. Description: The HD Level 2 ... This is a Software support Helpdesk position. Note we are not looking for A++ certications, Server ...

System Soft Technologies

IT Service Desk Support

... high level of customer satisfaction and timely resolution of incidents. Job Qualifications and Responsibilities for Service Desk Support: Experience in Service Desk / IT Support / Help Desk roles ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Horizon3.ai

Global Help Desk Manager

Experience supporting a distributed or remote-first workforce * Prior experience managing ... Ticketing/help desk systems * Endpoint management tools * Collaboration platforms (e.g., Slack ...

Dine Development Corporation

Help Desk Manager

The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial ... This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

Support Tier I/Tier II end-user assistance and escalate unresolved issues to higher-level technical ... EEO Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a ...

ITC Federal, Inc.

Help Desk Supervisor

This is a fully remote position supporting DOJ's complex litigation mission. Important: This ... At least one year of teaching/training experience involving computer applications, preferably ...

Humana, Inc.

Helpdesk Support Technician

$20.50 - $27.75/hr

I met service level requirements and provided excellent customer service. The Help Desk Support ... Remote US Why Humana? At Humana, we know your well-being is important to you, and it's important to ...

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Support operational activities and contribute to maintaining a high level of customer satisfaction.

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Support operational activities and contribute to maintaining a high level of customer satisfaction.

New

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Someone composed, professional, and comfortable supporting senior-level users Why This Role Stands ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

Direct unresolved issues to the next level of support personnel. * Provide accurate information on ... This position will be located in one of our offices and can be remote until the office reopens

next page

Showing results 1-20

All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs

Remote Level 1 Help Desk Support information

See salary details

$12

$23

$33

How much do remote level 1 help desk support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote level 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 1 Help Desk Support, and why are they important?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are Remote Level 1 Help Desk Support roles?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are some common challenges faced by Remote Level 1 Help Desk Support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What cities are hiring for Remote Level 1 Help Desk Support jobs? Cities with the most Remote Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Remote Level 1 Help Desk Support jobs? States with the most job openings for Remote Level 1 Help Desk Support jobs include:
Remote Level 1 Help Desk Support jobs near you

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] - Mercer County, NJ/Hybrid

STI

On-site, Remote

$19.25 - $26.50/hr

Full-time

Re-posted 28 days ago

Job description

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote]
Mercer County, NJ/Hybrid
6+ months
NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be provided.
HOURS: Monday- Friday: 8:30 am to 4:30 pm There wil be an extension.
After Training: 3 Days Onsite, 2 days remote: Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch.
Description:
The HD Level 2 consultant will resolve elevated softwae technical and procedural problems to support NJ Court internal and external users. Excellent communication skills and computer knowledge is preferred. This is a Software support Helpdesk position.
Note we are not looking for A++ certications, Server support, Network Engineers, or hardcore hardware help or service desk professionals.
The Help Desk resource will have experience resolving elevated software technical and procedural problems to support internal and external users. Candidate must have EXCELLENT COMMUNICATION.
The ideal Helpdesk The selected candidate will be responsible for assisting the customers with Court application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Role:
The candidate is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and can organize, prioritize, and meet established deadlines.
The candidate will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Other duties include but not limited to reviewing and responding to helpdesk tickets, adhering to security policies and procedures, and using administrative tools to manage workflow.
The candidate should also have knowledge with Microsoft Teams, Microsoft Office 365, Windows 11, Active Directory and experience using Microsoft Excel, Word. This position will also provide technical support for Mainframe Applications (training on these systems will be provided).
Qualifications and Skills Desired:
Graduation from an accredited college or university with a Associates Degree in a field related to computer science, information technology
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.
Responsibilities:
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
• Assist with other tasks as assigned by management.
• Notify management of all major incidents, problems immediately and with confidentiality.
• Conduct quantitative and qualitative research related to processes, programs and projects.
• Update Solutions Knowledgebase and Documentation
• Work with management on new projects, as assigned.
• Provide support to other units and/or divisions when called upon.

Apply