ZipRecruiter

Log In

2

Remote Level 1 Help Desk Support Jobs in Tennessee

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service ...

Sharp Electronics

National Help Desk Engineer

Kingsport, TN · On-site +1

$60K - $70K/yr

Overview The National Helpdesk Engineer II is responsible for providing Tier 3 helpdesk end-user ... At least 7 years' experience in a remote technical support role * Current related Microsoft Azure ...

Varsity Tutors

CFA - Level 1 Tutor

Memphis, TN · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Chattanooga, TN · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Knoxville, TN · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Kingsport, TN · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Murfreesboro, TN · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Nashville, TN · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Koniag, Inc.

Front Desk Security (Remote)

Nashville, TN · On-site +1

$24 - $32.69/hr

Support the development and continuous improvement of remote security desk procedures and standard operating procedures (SOPs). * Assist with after-hours security monitoring and on-call ...

New

next page

Showing results 1-20

All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Tennessee

Remote Level 1 Help Desk Support information

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Tennessee?

The most popular types of Level 1 Help Desk Support jobs in Tennessee are:

What are popular job titles related to Remote Level 1 Help Desk Support jobs in Tennessee?

For Remote Level 1 Help Desk Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Level 1 Help Desk Support jobs in Tennessee look for?

The top searched job categories for Remote Level 1 Help Desk Support jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Level 1 Help Desk Support jobs?

Cities in Tennessee with the most Remote Level 1 Help Desk Support job openings:

Remote Level 1 Help Desk Support jobs near you
Infographic showing various Remote Level 1 Help Desk Support job openings in Tennessee as of September 2026, with employment types broken down into 84% Full Time, 3% Part Time, and 13% Contract. Highlights an 100% Remote job distribution.

IT Help Desk Analyst

On-site, Remote

Fourteen Foods
See more jobs at Fourteen Foodsexternal

Full-time

Posted 16 days ago

Fourteen Foods rating

4.1

Company rating: 4.1 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

Job description

NOTE: THIS IS A FULL-TIME POSITION AND WILL BE FULLY ON-SITE AT OUR OFFICE IN FRANKLIN, TN. Candidates must have unrestricted authorization to work in the United States for any employer. This position is not eligible for visa sponsorship, transfer of sponsorship, or relocation assistance.
Position Summary: The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be 100% in office. This position additionally requires on-call on a rotating, regular basis.
Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team's problems.
The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.
Essential Functions:IT Helpdesk Representative (90%):
  • Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
  • Effectively identifies service desk issues and resolves or escalates problems appropriately.
  • Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
  • Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
  • Supports the Service desk tools, processes, and vendor relationships as appropriate.
  • Prioritizes work efforts and communicates with business units and end-users.
  • Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
  • Configures, repairs, & maintains hardware for stores or office users and ships the equipment as necessary.
  • Provides shipping and tracking assistance for all IT equipment.
  • Utilizes basic hand tools to fix hardware or equipment.
  • Helps the team keep workstations and office area clean and organized.
  • Assists with various projects, including with outside departmental members.
  • Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
  • Participates in inventory tracking, counting, and organization.
  • Remotely assists IT Field Services Technicians completing on-site troubleshooting.

Restaurant Advocate Representative (10%):
  • Evaluate what are critical issues needed to keep store running.
  • Answer main phone line for Restaurant Advocate to create critical/urgent tickets.
  • Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
  • Coordinated outside Vendor services performed, follow up.
  • Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues. These departments include, but are not limited to:
  • Store Operations - store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com
  • Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)
  • Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #'s, Fundraising
  • Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations

Qualifications:
  • Proven experience as a help desk technician or other customer support role.
  • A minimum of 3 years working in a help desk environment.
  • Tech savvy with working knowledge of office automation production, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • AA/AS in IT or Computer Science or relevant field experience.
  • CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
  • Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.

Competencies:
  • Customer Service
  • Communication Skills
  • Ability to learn quickly
  • Troubleshooting/problem-solving skills
  • Ability to work well under pressure
  • Adaptability
  • Teamwork skills

  • Apply
  • View All Jobs

What Fourteen Foods employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply