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Remote Level 1 Help Desk Support Jobs in Spokane, WA

Corporate Tools

Corporate Support Representative

Post Falls, ID · On-site +1

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... helping others and secretly enjoys being the smartest one on the call? Maybe you're the go-to in ... remote work set up more comfortable, for continuing education classes, a plant for your desk ...

Corporate Tools

Technical Support Representative

Post Falls, ID · On-site +1

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... remote work set up more comfortable, for continuing education classes, a plant for your desk ... help. * Knowledge or strong desire to learn domain registration, DNS management, web hosting ...

Associated Press

Newsperson - Part-Time Flex (Remote)

Spokane, WA · Remote

$53K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Associated Press seeks three (3) part-time, temporary newspersons for its Regional Sports Desk ... We support all aspects of diversity and provide equal employment opportunities to all employees and ...

Precoa

Inside Sales Representative - Remote

Spokane, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll support our Field Sales team by providing the most accurate information possible to help ... As one of our customer-facing voices, your work is instrumental to our continued growth! What you ...

Corporate Tools

Director of Software Engineering

Spokane, WA · On-site +1

$200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is remote, but if you live near one of our offices you are welcome to come in! You'll be ... At this level, leadership isn't about sitting in meetings all day or collecting status updates like ...

Corporate Tools

Landing Page Designer/Developer

Post Falls, ID · On-site +1

$110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview Corporate Tools is looking for a Landing Page Designer/Developer to help our marketing ... This is a remote position, but if you're near one of our local offices, you're welcome to come ...

Promoted2

Remote Insurance Agent

Spokane, WA · Remote

$60K - $110K/yr

About the Company We're a national financial services organization helping families achieve ... These tools support and do not replace human decision-making. By applying, you consent to the ...

Corporate Tools

iOS App Developer

Post Falls, ID · On-site +1

$120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote position, but if you're near one of our local offices, you're welcome to come ... At this time we are only able to support employees that are US residents. Sorry! Are you really ...

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All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Spokane, WA

Remote Level 1 Help Desk Support information

See Spokane, WA salary details

$12

$23

$34

How much do remote level 1 help desk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote level 1 help desk support in Spokane, WA is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.25 per hour, depending on experience, location, and employer.

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

Remote Level 1 Help Desk Support jobs near you
Infographic showing various Remote Level 1 Help Desk Support job openings in Spokane, WA as of July 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 70% In-person, 6% Hybrid, and 24% Remote job distribution, with an average salary of $48,689 per year, or $23.4 per hour.

Corporate Support Representative

Corporate Tools

Post Falls, ID • On-site, Remote

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Overview
Are you the kind of person who loves helping others and secretly enjoys being the smartest one on the call? Maybe you're the go-to in the group who knows how to fix everyone's tech problems, explain taxes without crying, and still stays chill under pressure? As a Corporate Support Rep at Corporate Tools, you'll be the friendly guide behind the screen, helping small business owners navigate the grown-up stuff with ease and a little bit of style. You'll answer calls and emails (no scripts; just real talk), solve problems like a business-savvy Sherlock Holmes, and keep things smooth, friendly, and way less stressful than your average customer service gig. Every day, you'll turn "Wait, what do I do?" into "Wow, that was easy", making people feel supported, capable, and kind of like superheroes for handling business like pros. You'll make a real impact every day, turn chaos into clarity, and yes, probably become someone's favorite customer service experience ever.
Work Schedule:
  • This role follows Pacific Standard Time business hours.
  • If you're in a different time zone, you'll need to adjust accordingly.

Wage
$18.50 / hour
Benefits
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
    • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
    • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
    • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
  • Trail Mix Bar - oh yeah

Responsibilities
  • Solve issues fully and guide clients with care and clarity via phone.
  • Go above and beyond for our clients to help navigate the complexities of our industry
  • Take ownership in your role as an individual contributor and as a member of our team
  • Help support other customer service groups as needed
  • Show up consistently and stay fully engaged each day.
  • Receive feedback openly and communicate proactively to improve and support team goals.
  • Handle 40+ daily calls, reaching 3-4 calls/hour within 90 days.
  • Maintain strong QA scores and positive customer feedback.

Requirements
  • Treat others with respect
  • Collaborative and coachable
  • Self motivated, independent learner and critical thinker
  • Strong customer service skills, clear and concise communicator
  • Type at least 45 words per minute
  • Have a distraction free, professional home workspace.
  • Strong computer skills, job duties are performed almost 100% online
  • Internet Requirements: 5 MB up and 15 MB down - satellite internet is not recommended

Apply