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Remote Level 1 Help Desk Support Jobs (NOW HIRING)

MetroSys

Help Desk Technician

Nashville, TN · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to ... Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the ... This role supports over 10,000 end users, providing assistance with internal applications, products ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ... Desired - 3+ years of Tier 1 support and capabilities or similar * Desired - Call Center or front ...

Biz First

DAI Help Desk Lead - Secret - Washington D.C.

  • Medical

  • Dental

  • Vision

  • Retirement

... remote-access user support and training. The DAI Help Desk Lead will play a crucial role in ... Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

While the position is primarily remote, occasional on-site support may be required for hands-on ... Experience providing IT Service Desk or Help Desk support in a fast-paced environment. * Strong ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

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Remote Level 1 Help Desk Support information

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How much do remote level 1 help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote level 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What cities are hiring for Remote Level 1 Help Desk Support jobs?

Cities with the most Remote Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Remote Level 1 Help Desk Support jobs?

States with the most job openings for Remote Level 1 Help Desk Support jobs include:

Remote Level 1 Help Desk Support jobs near you

Help Desk Technician

MetroSys

Nashville, TN • Remote

Other

Re-posted 28 days ago

Job description

Position Overview

MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and endpoint technologies while delivering exceptional customer service and timely issue resolution.

The ideal candidate has experience supporting end users in cloud-first environments and is comfortable troubleshooting common workstation, account, and productivity application issues. This position offers an excellent opportunity for someone looking to grow their IT career while gaining exposure to modern identity management and endpoint management platforms.

Key Responsibilities
  • Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.
  • Troubleshoot and resolve issues related to:
    • Microsoft 365 applications and services
    • Windows 11 operating systems
    • MacBook and Dell endpoint devices
    • User account access and authentication
    • Basic endpoint and application issues
  • Administer user accounts and permissions within JumpCloud.
  • Support password resets, account provisioning, deprovisioning, and user lifecycle activities.
  • Assist with endpoint monitoring, patching, and device management through JumpCloud.
  • Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.
  • Document incidents, requests, and resolutions within the ticketing platform.
  • Escalate complex issues to senior technical teams when appropriate.
  • Assist with workstation deployments, hardware replacements, and onboarding activities.
  • Support continuous improvement efforts related to service delivery and user experience.
Required Qualifications
  • 1–3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
  • Experience supporting:
    • Microsoft 365
    • Windows 11
    • End-user devices and peripherals
  • Familiarity with:
    • User account administration
    • Password management
    • Basic identity and access management concepts
  • Strong troubleshooting and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple support requests effectively.
Preferred Qualifications
  • Experience with JumpCloud for:
    • User management
    • Password administration
    • Endpoint monitoring
    • Device patching and management
  • Experience supporting MacOS and Windows environments.
  • Familiarity with Microsoft Entra ID (Azure AD).
  • Experience working with Jira Service Management or Jira ticketing systems.
  • Basic Jira administration or configuration experience is a plus.
  • Experience supporting SaaS-based business environments.

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