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Remote L3 Support Engineer Jobs (NOW HIRING)

Allegion

Solutions Support Engineer

Solution Support Engineer-Remote Colorado-Remote New Jersey Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for ...

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

Remote Support Engineer - req1695 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical ...

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

Franklin Electric

Technical Support Engineer

Technical Support Engineer Department: Engineering Employment Type: Full Time Location ... US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower ...

Cotiviti

Support Engineer

$83K - $110K/yr

Overview The Support Engineer will assist in managing and coordinating recovery efforts for all ... REMOTE #LI-AK1 #LI-DNP #junior

Thorn

Support Engineer

$83K - $115K/yr

As a Support Engineer, you'll provide deep technical guidance and reliable support to ensure a top ... Our remote-first work model is structured around working from home most of the time. But, there ...

Twilio

Software Engineer L3

Our dedication to remote-first work, and strong culture of connection and global inclusion means ... Additionally, we empower employees to build positive change in their communities by supporting ...

Cotiviti

Support Engineer

$83K - $110K/yr

Overview The Support Engineer will assist in managing and coordinating recovery efforts for all ... REMOTE #LI-AK1 #LI-DNP #junior Employment Type: OTHER

Thorn

Support Engineer

$83K/yr

You'll collaborate with a diverse group of peers in a remote environment centered on wellness, care ... As a Support Engineer, you'll provide deep technical guidance and reliable support to ensure a top ...

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Remote L3 Support Engineer information

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How much do remote l3 support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

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Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Wireless Systems Technical Support Engineer

Intracom Telecom

Miami, FL

Full-time

Re-posted 29 days ago

Job description

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.
Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.
About the Role:We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.
Responsibilities
  • Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
  • Travel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutions
  • Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
  • Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
  • Utilize Microsoft Office and SQL for documentation and reporting purposes

Requirements
Required Skills
  • Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering
  • Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems
  • Work experience with Microwave systems is highly desirable
  • Knowledge of RF systems theory
  • Knowledge of L2/L3 networking & protocols
  • US work authorization and residency in the US required
  • Availability to travel within USA

Desired Skills (any of the following)
  • Experience in using network protocol analyzers and traffic generators
  • Working knowledge of Linux
  • Knowledge of SQL
  • Experience with NMS systems

Personal characteristics
  • Strong problem-solving skills, creativity and attention to detail
  • Results-oriented, able to articulate the reasoning behind decisions and trade-offs
  • Flexible, with a strong desire to learn and accept new challenges
  • Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks
  • Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision

Apply