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Remote L3 Support Engineer Jobs (NOW HIRING)

Remote Support Engineer - req1732 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical ...

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

Salesforce Architect (AMS & CPQ)

$70.75 - $87.50/hr

Remote Duration:6+ months Job Summary: We are seeking an experienced Salesforce Architect with ... Proven experience in AMS/support projects (L2/L3 support, incident management). * Expertise in Apex ...

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

... Provide L3 support to Client 24x7 for major incidents. โ€ข Work with the Eclipse Job management platform to ensure system performance is optimal. โ€ข Working knowledge on how to archive data and ...

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Senior Network Engineer

Durham, NC ยท On-site +1

$100K - $137K/yr

Senior L3 Network Engineer (Cisco, Palo Alto, SD-WAN, Cloud & OT) Provide L3 support for enterprise, data center, cloud, and manufacturing network environments. Design, deploy, and maintain Cisco ...

Senior Network Engineer

Durham, NC ยท On-site +1

$100K - $137K/yr

Senior L3 Network Engineer (Cisco, Palo Alto, SD-WAN, Cloud & OT) Provide L3 support for enterprise, data center, cloud, and manufacturing network environments. Design, deploy, and maintain Cisco ...

$63K - $114K/yr

Route or escalate cases to L2/L3 based on complexity, impact, and escalation criteria ... Support defect identification, documentation, reproduction, validation, and engineering ...

Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Conduct remote diagnostic sessions using AnyDesk or equivalent remote shadowing tools to quickly assess and resolve customer issues. * Support parts identification requests with a high level of ...

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Showing results 21-40

Remote L3 Support Engineer information

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$39

$68

How much do remote l3 support engineer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

More about Remote L3 Support Engineer jobs

What cities are hiring for Remote L3 Support Engineer jobs?

Cities with the most Remote L3 Support Engineer job openings:

What are the most commonly searched types of L3 Support Engineer jobs?

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Infographic showing various Remote L3 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior Network Engineer (Remote)

Durham, NC โ€ข Remote

Delan Associates, Inc
Engineering Professional Servicesย โ€ขย 51 - 200 employees

$106K - $145K/yr

Full-time

Posted 13 days ago


Job description

Job Description:

Must have ansible and terraform experience.

Senior L3 Network Engineer (Cisco, Palo Alto, SD-WAN, Cloud & OT)

Provide L3 support for enterprise, data center, cloud, and manufacturing network environments.

Design, deploy, and maintain Cisco routing and switching infrastructure.

Manage advanced routing protocols including BGP, OSPF, EIGRP, MPLS, and route redistribution.

Configure and support Layer 2/Layer 3 technologies including VLANs, STP, EtherChannel, HSRP, and QoS.

Administer Palo Alto Strata Next-Generation Firewalls, Panorama, GlobalProtect, NAT, and security policies.

Implement Zero Trust, network segmentation, and IT/OT security controls.

Design, deploy, and support SD-WAN solutions including Cisco SD-WAN (Viptela) and Palo Alto Prisma SD-WAN.

Support Projects for Compute Area (VMWare VSAN Project in US Domestic Region)

Manage WAN connectivity across MPLS, Internet, DIA, VPN, and hybrid network environments.

Design and support cloud networking across Azure, AWS, and GCP environments.

Implement and maintain ExpressRoute, Direct Connect, Cloud VPN, Transit Gateway, and Virtual WAN solutions.

Support Operational Technology (OT) networks, including manufacturing, SCADA, PLC, and industrial systems.

Perform root cause analysis, problem management, and major incident resolution for network outages.

Develop network automation using Terraform, Ansible, Python, and infrastructure-as-code practices.

Monitor network performance, security, and availability using enterprise monitoring and security tools.

Create technical documentation, lead network modernization initiatives, and collaborate with security, cloud, and infrastructure teams on strategic projects.

Required Skills

Cisco Routing & Switching (Catalyst, Nexus, ISR, ASR)

Palo Alto Strata, Panorama, GlobalProtect

SD-WAN (Cisco Viptela, Prisma SD-WAN)

Azure, AWS, GCP Networking

BGP, OSPF, EIGRP, MPLS

Network Security & Zero Trust

OT/Industrial Networking (SCADA, PLC, MES)

Terraform, Ansible, Network Automation

Wireshark, SolarWinds, ThousandEyes, Splunk

CCNP / PCNSE Preferred

Experience: 10+ years enterprise network engineering with strong Cisco, Palo Alto, SD-WAN, Cloud Networking, and Manufacturing/OT network expertise