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Remote Help Desk Analyst Jobs (NOW HIRING)

Netrix Global

Service Desk Analyst

$21 - $28.75/hr

Minimum 1-3 years experience in a Help Desk/Service Desk or other IT role. * Experience with using ... US Remote Work Hours/Shift: Work shift and exact hours would be discussed and agreed to during the ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... help deliver reliable support while ensuring a seamless technology experience for end users.

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR Work Model: Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check ...

TEKsystems

Service Desk Analyst

Westlake, OH · Remote

$18 - $23/hr

Experience troubleshooting network-related issues, remote access, and peripheral devices ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Tines

Deal Desk Analyst

OR · On-site +1

$127K/yr

*This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Help manage order processing and prioritize effectively during periods of high volume, with ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Possesses critical thinking and root-cause analysis skills * Ability to stay on task * Experience ...

Quantum Metric

Deal Desk Analyst

Los Angeles, CA · Remote

$80K - $100K/yr

As a remote-first company, we understand the importance of building an engaged, diverse, and fun ... Deal Desk Analyst, you will be a key member of the Legal team, partnering closely with Sales ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

Airlock Digital

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ... No contact from recruitment agencies, thank you #LI-REMOTE #LI-GP1

Pantheon Systems, Inc

Deal Desk Analyst

$21 - $28.75/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

Dataminr

Deal Desk Analyst

$21 - $28.75/hr

See yourself at Dataminr As a Deal Desk Analyst, you will work in close partnership with our Sales ... Experience with supporting RFP responses #LI-REMOTE About Dataminr At Dataminr, we are a mission ...

Harbor IT

Help Desk II

$20.50 - $27.75/hr

The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery ... analysis in an MSP or professional services environment. • Familiarity with modern endpoint and ...

HubSpot

Deal Desk Analyst

$21 - $28.75/hr

We're looking for an analyst to help build out a Deal Desk function. This role will help develop and implement customised commercial SaaS offerings to help meet the needs of HubSpot's upmarket ...

Apollo.io

Deal Desk Analyst

$21 - $28.75/hr

Beyond the throughput, you'll help guide quality standards, exception taxonomy, and intake criteria ... Build and own the Deal Desk operating system. Design and maintain the runbooks, approval matrices ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

More about Remote Help Desk Analyst jobs

What cities are hiring for Remote Help Desk Analyst jobs?

Cities with the most Remote Help Desk Analyst job openings:

What are the most commonly searched types of Help Desk Analyst jobs?

The most popular types of Help Desk Analyst jobs are:

What states have the most Remote Help Desk Analyst jobs?

States with the most job openings for Remote Help Desk Analyst jobs include:

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The top searched job categories for Remote Help Desk Analyst jobs are:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

Netrix Global

Remote

$21 - $28.75/hr

Full-time

Posted 17 days ago

Job description

About The Opportunity
This Service Desk Analyst position is a remoteUnited Statesbasedrole for future needs for all shifts.
Netrix Global is seeking Service Desk Analyst I will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of all problems, which may range from straightforward to more complicated technical issues. This position requires the Analyst to clearly record information, accurately assign priorities, and resolve or dispatch tickets to the resolver team. Analysts will be responsible for managing their time appropriately, monitoring multiple assignment queues, their personal queue of open tickets, and continually follow up to ensure timely incident resolution and customer satisfaction. Optimal candidate will have two years' experience working in a fast-paced technical service desk environment with a proven track record of having excelled in maintaining high first-call resolution rate and exceeding performance metrics for utilization, occupancy, and ready time in queue.
How You Will Make An Impact
Service Delivery
  • Provide timely and accurate tier one technical support for Netrix clients through response to incoming calls, instant messaging, and email queues.
  • Document incidents and requests reported from the client, the troubleshooting steps performed with their corresponding results accurately and simultaneously into the ITSM system of record.
  • Monitor tickets generated by monitoring systems for critical infrastructure problems; perform troubleshooting to diagnose issues, and escalate issues following the proper escalation process.
  • Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable.
  • Provide exceptional customer service to all clients.
  • Proactively support and maintain effective user relationships by educating clients on system operations and applications.
  • Utilize the Knowledge Base to research, resolve, and respond to incidents and requests received in a timely manner, in accordance to incident management processes.
  • Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity.
  • Manage the incident process for all open incidents by following up with assigned support personal and/or the affected user to ensure timely incident resolution and customer satisfaction.
  • May include User Account Management projects/tasks as needed.
  • May be requested to provide onsite support at customer location as required.

Process Improvement
  • Acquire and maintain knowledge of ITIL best practices for incident management.
  • Participation in the proper onboarding and training of new employees.
  • Write or update technical documentation to be included in the knowledge base for all team members supporting the client to benefit from knowledge acquired.
  • Participate in team projects that enhance the quality of efficiency of the Service Desk.
  • Absorb feedback from management, the Quality Assurance Program and monthly KPI metrics.

Communication
  • Communicate problem trends and unresolved problems to other Service Desk staff and management, including escalation using the designated escalation process.
  • Monitor Netrix corporate email regularly throughout the work shift to maintain current knowledge of internal and customer maintenance and outage scheduling, changes to processes and procedures and other distributed information.
  • Regularly participate in Microsoft Teams discussion groups/Teams and contribute to the conversations.
  • Collaborate with other Netrix support professionals to resolve client issues.
  • Collaborate with client(s) and Netrix personnel for training and process improvement purposes.
  • Keep an open mind, positive attitude and contribute to the team comradery to effectively meet goals and expectations.

Miscellaneous
  • Work at least three holidays per year to provide required coverage of customer contact queues.
  • Employees must use their personal mobile phone to utilize MFA to access Netrix systems.
  • This position might require a Biometric Background Check based on customer need
What You Will Bring To The Table
  • Must be physically based within the United States.
  • College degree, technical school, or equivalent experience preferred.
  • Excellent oral, organizational and written communication skills
  • Minimum 1-3 years experience in a Help Desk/Service Desk or other IT role.
  • Experience with using and troubleshooting Outlook/O365 and Office applications within a network environment (permissions, calendar sharing, delegation, administration)
  • Basic knowledge of PC's, operating systems, applications, networks and hardware concepts.
  • Good analytical and problem solving skills.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast-moving environment.

Location: US Remote
Work Hours/Shift: Work shift and exact hours would be discussed and agreed to during the interview process, shifts can be 8 hours/day 5 days a week, or 10 hours/day 4 days a week depending on business needs and candidate state residence. This is a 24/7 Service Desk environment and shifts may change over time, as well as require Saturday or Sunday coverage in an ongoing basis.
About Us
At Netrix Global our values are the philosophies and principles that live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.
At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
What You Can Expect From Us
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to www.netrixglobal.com

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