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Remote Cx Jobs (NOW HIRING)

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value ...

Gainwell Technologies

Experienced CX Project Manager

MO · On-site +1

$81K - $115K/yr

Summary As an Experienced Project Manager, CX Launch at Gainwell, you will lead large-scale ... Remote position (US only) * Opportunities to travel through your work (0-10%) * Video cameras must ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Asana

CX Enablement Partner (AI)

$110K - $136K/yr

This role is a fully remote opportunity. What you'll achieve * Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross ...

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, CX Application Strategy, is an integral part of ... Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ...

Avaya

CX Global Account Manager

Charlotte, NC · Remote

Learn more at Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading a massive ... CM1 #LI-REMOTE Experience 8 - 12 Years of Experience Education Bachelor degree or equivalent ...

Ignition CX US LLC

Sales Agent

Cheyenne, WY · Remote

$60K/yr

Remote Sales Professional - Unlimited Commission | Elite Sales Opportunity Ignition CX is opening a limited number of seats for driven, competitive professionals ready to unlock uncapped earning ...

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As of Jun 9, 2026, the average hourly pay for remote cx in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

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Infographic showing various Remote Cx job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.
CX Business Architect - REMOTE

CX Business Architect - REMOTE

PTP

Austin, TX • Remote

$62.25 - $80.75/hr

Full-time

Posted 5 days ago

Job description

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.

Responsibilities

  • Provide thought leadership to develop innovative business solutions for our clients
  • Identify and pursue longer term initiatives that help maintain and grow accounts
  • Prioritize features for major initiatives when planning releases
  • Refine features in the backlog to clearly define requirements, benefits, and priorities
  • Optimize delivery processes and methodologies to enhance efficiency and results
  • Lead business requirements sessions with client staff
  • Contribute as a member of delivery teams for business case development, design and testing
  • Assist in mapping requirements to designs, maintaining traceability through the process
  • Support the management of client expectations through day-to-day interactions with clients
  • Guide client understanding of proposed solutions and the business value they will bring
  • Own and drive the completion of project deliverables
  • Develop, maintain and grow client relationships

Requirements

  • 10+ years of business consulting experience on contact center, self service, and CX projects
  • 5+ years on large-scale IVR projects
  • Ability to develop business strategies based on analytical skills and business knowledge
  • Experience working in large, complex client environments
  • Excellent written and oral communication skills
  • Excellent presentation skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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