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Remote Cx Jobs (NOW HIRING)

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Ignition CX US LLC

Sales Agent

Charleston, WV · Remote

$60K/yr

Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally recognised telecommunications and home service brands. This is a W-2 employee position with paid training ...

Ignition CX US LLC

Sales Agent

Newell, NC · Remote

$60K/yr

Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally recognised telecommunications and home service brands. This is a W-2 employee position with paid training ...

Ignition CX US LLC

Sales Agent

Memphis, TN · Remote

$60K/yr

Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally recognised telecommunications and home service brands. This is a W-2 employee position with paid training ...

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How much do remote cx jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote cx in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

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Remote Cx jobs near you
Infographic showing various Remote Cx job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

Genesys Cloud CX Solutions Architect

Prophecy Technologies

Remote

$66.50 - $84.75/hr

Full-time

Re-posted 4 hours ago

Job description

Genesys Cloud CX Solutions Architect || Remote ||
Key Responsibilities
* Design end-to-end Genesys Cloud CX solutions for healthcare contact centers.
* Lead client discussions, discovery workshops, product evaluations, and architecture presentations.
* Explain Genesys capabilities across voice, IVR, routing, digital channels, workforce management, quality management, analytics, outbound campaigns, bots, AI, Agent Assist, recording, reporting, and customer journey management.
* Clearly present the pros, cons, limitations, dependencies, costs, and best-fit use cases of each Genesys capability.
* Compare solution options and recommend the right approach based on business needs, scalability, security, user experience, and cost.
* Architect integrations with CRM, ServiceNow, Epic, Cerner, scheduling, claims, billing, identity platforms, and internal applications.
* Design integrations using Genesys Data Actions, REST APIs, OAuth, webhooks, middleware, and event-based services.
* Design unified agent desktop and screen-pop solutions for patient, member, and provider information.
* Ensure solutions meet HIPAA, PHI protection, privacy, security, recording, and compliance requirements.
* Review vendor designs and provide technical leadership through implementation, testing, and deployment.
Required Skills
* 12+ years of overall contact center technology experience.
* 8+ years of hands-on Genesys experience, including at least 5 years with Genesys Cloud CX.
* Proven experience leading multiple enterprise-scale Genesys implementations, migrations, and integrations.
* Strong knowledge of the complete Genesys Cloud CX product suite.
* Ability to explain Genesys features, licensing models, strengths, weaknesses, constraints, and alternatives.
* Strong experience with IVR, Architect flows, routing, telephony, digital channels, WEM, analytics, bots, AI, and integrations.
* Experience integrating Genesys with CRM, ServiceNow, Epic, Cerner, or other enterprise platforms.
* Strong knowledge of REST APIs, OAuth, SSO, JSON, middleware, and cloud integration patterns.
* Good understanding of healthcare contact center operations and HIPAA requirements.
* Excellent communication, presentation, consulting, stakeholder-management, and solution-pitching skills.
* Ability to create architecture diagrams, integration designs, call flows, solution comparisons, and implementation roadmaps.

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