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Remote Cx Jobs (NOW HIRING)

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value ...

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value ...

Wellhub Inc.

CX Global Quality Analyst

CX Global Quality Analyst Brazil (Remote) Your wellbeing, our mission. Join a company shaping a healthier world. At Wellhub we're revolutionizing workplace wellness. Our platform connects employees ...

Betterment

CX Automation Performance Analyst

$110K - $140K/yr

CX Automation Performance Analyst Remote About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail ...

Trident

Customer Experience (CX) Analyst

As we scale toward our ambitious goal of 25,000 net members by the end of 2026, we are seeking a Customer Experience (CX) Analyst to join our remote team in the Philippines. This role is pivotal in ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, CX Application Strategy, is an integral part of ... Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ...

GitLab

Senior Manager, CX Services Operations

An overview of this role As a Senior Manager, CX Services Operations at GitLab, you will lead the ... You will thrive in GitLab's all-remote, values-driven environment, where documentation, iteration ...

Ignition CX US LLC

Sales Agent

Cheyenne, WY · Remote

$60K/yr

Remote Sales Professional - Unlimited Commission | Elite Sales Opportunity Ignition CX is opening a limited number of seats for driven, competitive professionals ready to unlock uncapped earning ...

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How much do remote cx jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for remote cx in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

More about Remote Cx jobs
What cities are hiring for Remote Cx jobs? Cities with the most Remote Cx job openings:
What are the most commonly searched types of Cx jobs? The most popular types of Cx jobs are:
What states have the most Remote Cx jobs? States with the most job openings for Remote Cx jobs include:
What job categories do people searching Remote Cx jobs look for? The top searched job categories for Remote Cx jobs are:
Remote Cx jobs near you
Infographic showing various Remote Cx job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 7% As Needed, 82% Full Time, 8% Part Time, and 1% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.
CX Enablement & Change Management Consultant (Genesys Cloud CX)

CX Enablement & Change Management Consultant (Genesys Cloud CX)

Miratech

Houston, TX • On-site, Remote

Full-time

Medical

Posted 16 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a CX Enablement & Operational Change Management Specialist to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments.
This role combines operational change management, enablement, and training, ensuring that teams not only understand the platform but also successfully adapt their processes and ways of working to new CX technologies.
The position focuses on driving platform adoption, operational readiness, and continuous learning across business and technology contact center teams.
Key Responsibilities:
  • Support operational change initiatives related to CX platform adoption, helping teams transition to new tools, processes, and operating models.
  • Contribute to change communication and adoption strategies for platform rollouts, feature releases, and operational updates.
  • Design and deliver enablement programs that support onboarding, role readiness, and adoption of Genesys Cloud CX and related CX technologies.
  • Develop learning materials such as playbooks, guides, presentations, and e-learning content explaining contact center operations, platform capabilities, and best practices.
  • Facilitate live and virtual training sessions for internal teams and clients, ensuring a clear understanding of platform features and operational workflows.
  • Collaborate with CX Delivery, Customer Success, and Technical teams to ensure enablement content reflects real implementation scenarios and business priorities.
  • Monitor training participation, knowledge retention, and platform adoption indicators, using insights to continuously improve enablement programs.
  • Maintain learning materials in LMS platforms and knowledge bases, ensuring content remains current with platform updates.

Qualifications
  • 5+ years of experience in enablement, training, organizational change management, or CX transformation programs.
  • Proven experience designing and delivering learning programs for technology platforms or CCaaS products.
  • Strong facilitation skills with experience in training hybrid or distributed teams.
  • Ability to explain complex technical topics in a clear and structured way.
  • Strong collaboration skills and experience working with cross-functional stakeholders.
  • Experience with LMS platforms, e-learning authoring tools, or enablement systems.

Domain Experience (Strongly Preferred)
  • Experience working with Genesys Cloud CX enablement, training, or implementation.
  • Understanding of contact center operations and CCaaS environments.
  • Experience supporting the adoption of cloud contact center platforms during migrations or platform transformations.
  • Experience with additional CCaaS platforms is a strong plus.

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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