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Remote Cx Jobs in Ontario (NOW HIRING)

Miratech

Genesys Cloud Architect

Toronto, ON · Remote

Lead the end-to-end architecture and design of Genesys Cloud CX solutions * Translate business ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Genesys

Poland (remote, with travel across Europe) About the Role We are looking for a Services Engagement ... Demonstrate a strong point of view on AI in CX , confidently communicating its business value and ...

Fullscript

Senior Customer Insights Analyst

Ottawa, ON · Remote

CA$90K - CA$115K/yr

Experience influencing product roadmaps, CX strategy, or operational planning through insights. What we can offer you * Salary range: $90,000 to $115,000 CAD * Remote-first flexibility to work where ...

Fullscript

Senior Customer Insights Analyst

Toronto, ON · Remote

CA$90K - CA$115K/yr

Experience influencing product roadmaps, CX strategy, or operational planning through insights. What we can offer you * Salary range: $90,000 to $115,000 CAD * Remote-first flexibility to work where ...

Mercor

French Voice Actor - TTS Expert

Toronto, ON · Remote

CA$50 - CA$150/hr

CX Agent Voice Cloning (Standard French) Type: Contract Compensation: $50-$150/hour Location: Remote Commitment: 5-10 hours/week Role Responsibilities * Record high-quality voice samples across ...

Integris

Account Executive

The AE will work closely with Client Experience (CX), Marketing, and Service Delivery to present ... Remote

TTEC Digital

Senior QA / SDET Engineer

Toronto, ON · Remote

This role is a full-time and fully remote opportunity! The work: We're an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools - automated QA, conversational ...

Miratech

Director, AWS Alliance and GTM

Toronto, ON · On-site +1

Strong understanding of Amazon Connect, AWS AI/ML services, cloud modernization, and CX ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Delivery Director

Toronto, ON · On-site +1

Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Mitacs

Product Manager

Toronto, ON · On-site +1

**This position can be fully remote or hybrid, iflocatednear a Mitacs office in Montreal, Toronto, or ... Prior experience collaborating with designers in defining Client Experience (CX) and User Interface ...

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Remote Cx information

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the most commonly searched types of Cx jobs in Ontario? The most popular types of Cx jobs in Ontario are:
What are popular job titles related to Remote Cx jobs in Ontario? For Remote Cx jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Remote Cx jobs in Ontario look for? The top searched job categories for Remote Cx jobs in Ontario are:
Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Ontario as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution.

Engineering Manager - CX/CCaaS Platform (Remote Canada or Colombia)

Sangoma

Toronto, ON • Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 13 days ago

Job description

Engineering Manager - CX/CCaaS Platform

Location: Canada, or Medellin, Colombia

Build It. Scale It. Own It.

Sangoma is a global leader in business communications, delivering cloud-based solutions that help organizations connect, collaborate, and engage with their customers. Our portfolio includes Unified Communications (UCaaS), Contact Center (CCaaS), VoIP, SIP Trunking, Managed Connectivity, and Customer Experience solutions serving businesses worldwide.

Sangoma is seeking an experienced Engineering Manager to lead an established global engineering team responsible for our Contact Center as a Service (CCaaS) and Customer Experience (CX) platforms.

This role is ideal for a leader who combines strong people management skills with deep technical credibility. You will lead and develop engineers across multiple countries and time zones while partnering closely with Product Management to deliver scalable, reliable, and innovative customer engagement solutions.

The ideal candidate has experience leading engineering teams in CCaaS, CX, UCaaS, telecommunications, real-time communications, or SaaS environments and possesses the technical depth to contribute to architecture discussions, code reviews, technical planning, and engineering strategy.

What You'll Do
  • Lead, mentor, and develop a globally distributed team of software engineers.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Partner with Product Management to prioritize, plan, and deliver strategic product initiatives.
  • Drive the development, scalability, reliability, and performance of Sangoma's CCaaS and CX platforms.
  • Participate in architecture reviews, technical design discussions, and engineering planning.
  • Guide engineering teams through technical decisions, code reviews, and best practices.
  • Champion Agile development, CI/CD, automation, testing, observability, and operational excellence.
  • Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement.
  • Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer outcomes.
  • Recruit, retain, and develop top engineering talent.

Requirements

Your Background

    • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
    • 8+ years of software engineering, platform engineering, or related technical experience.
    • 5+ years of engineering management experience leading software engineering teams.
    • Experience managing remote and globally distributed engineering teams.
    • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
    • Strong software engineering background with experience in modern application development and distributed systems.
    • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
    • Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
    • Experience with Linux/Unix environments.
    • Experience with PostgreSQL, MySQL, or similar relational databases.
    • Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
    • Strong communication, leadership, coaching, and stakeholder management skills.
  • Preferred Qualifications
    • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
    • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
    • Experience with Asterisk, FreeSWITCH, or similar communications platforms.
    • Experience with Elixir and Phoenix.
    • Experience with AWS, Azure, or Google Cloud.
    • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Benefits

What We Offer: for Canada Only

    • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
    • RPP - Group RRSP
    • Group Life - AD&D - Critical Illness Insurance
    • Paid Time Off Benefits
    • Work From Home - Flexible hours
    • Entrepreneurial work environment partnered with high growth career opportunities.

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply