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Remote Cx Jobs in Oregon (NOW HIRING)

Quince

Customer Experience Team Manager

OR · Remote

$75K - $95K/yr

This is a hands-on, people-first leadership role responsible for building and scaling high-performing, fully remote CX teams that deliver consistently exceptional customer experiences across all ...

HealthEquity

Director, AI Enablement

$144K - $191K/yr

Influence senior stakeholders across CX, Product, Technology, and Operations without direct ... Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding ...

NICE

Account Executive, Cognigy

OR · Remote

As the leading AI-first CX platform built for real-world scale, we combine Generative and ... Individual Contributor #LI-Remote

NICE

Account Executive

OR · Remote

As the leading AI-first CX platform built for real-world scale, we combine Generative and ... Individual Contributor #LI-Remote

Cresta

Associate Conversational AI Designer

OR · On-site +1

$60K - $95K/yr

Design and develop virtual agent solutions using Google's Dialogflow CX. Qualifications We Value ... Work from home office stipend to help you succeed in a remote environment * Lunch reimbursement for ...

Quince

Customer Experience Specialist

OR · Remote

$1.0K/wk

Senior Associate Team Lead CX Manager * Enablement Tracks: Quality & Training or Workforce ... Proven ability to build relationships and resolve issues effectively in a remote environment while ...

Compliancy Group LLC.

Customer Success Manager

OR · Remote

$75K - $82K/yr

... whole CX team stronger. * Direct clients to the right resources and channels for commercial ... Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting ...

Cresta

Senior Solutions Architect

OR · On-site +1

Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

PaulHood

Senior Client Communications Manager

$80K - $105K/yr

Remote / Hybrid Eligible Budget: $80k - $105k DOE About the Role At PaulHood we are transforming ... Partner with Sales, Operations, CS, CX, and Data/Tech to ensure messaging is clear, consistent, and ...

ARMRA Colostrum

Director of Operations

OR · Remote

Director of Operations Job Type: Full-Time Remote ARMRA Schedule: Monday-Friday, 9am-6pm EST About ... Partner with Marketing, Finance, CX, and commercial teams to ensure operational priorities are ...

Cresta

Customer Strategy Director

OR · On-site +1

Represent Cresta at external events as a credible voice in AI and CX transformation Strategic ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

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All JobsCx JobsRemote Cx JobsRemote Cx Jobs in Oregon

Remote Cx information

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the most commonly searched types of Cx jobs in Oregon? The most popular types of Cx jobs in Oregon are:
What are popular job titles related to Remote Cx jobs in Oregon? For Remote Cx jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Cx jobs in Oregon look for? The top searched job categories for Remote Cx jobs in Oregon are:
What cities in Oregon are hiring for Remote Cx jobs? Cities in Oregon with the most Remote Cx job openings:
Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Oregon as of July 2026, with employment types broken down into 85% Full Time, 6% Part Time, 3% Temporary, and 6% Contract. Highlights an 100% Remote job distribution.

Customer Experience Team Manager

Quince

OR • Remote

$75K - $95K/yr

Other

Posted 12 days ago

Job description

The Role: 

Customer Experience Team Manager

We are seeking a Customer Experience Team Manager to join our growing team. This is a hands-on, people-first leadership role responsible for building and scaling high-performing, fully remote CX teams that deliver consistently exceptional customer experiences across all channels. In this role, you will drive measurable business and customer impact by developing frontline talent, embedding operational rigor, translating data and customer insights into action, and leveraging technology and automation to continuously improve performance, efficiency, and engagement in a fast-paced, dynamic environment.

Responsibilities
  • Lead, manage, and develop a team of US-based Retention Specialists delivering best-in-class omni-channel customer experiences (email, chat, phone, social).
  • Drive team performance and KPIs (CSAT, response times, retention, QA) with continuous improvement initiatives, aligned with Results Matter and Measure What Matters principles.
  • Coach and mentor team members to grow their skills, maintain engagement, and exceed performance expectations.
  • Collaborate cross-functionally with product, logistics, and marketing to solve customer pain points, improve processes, and elevate the customer journey.
  • Lead initiatives that reduce friction, improve efficiency, and enhance customer satisfaction, applying Test & Learn and Scrappy thinking.
  • Assist with hiring, onboarding, and training Retention Specialists, ensuring alignment with Quince values and operating principles.
Qualifications
  • 4+ years of customer experience or support leadership, including 2+ years managing high-volume, remote customer service teams (retail or e-commerce a plus).
  • Proven ability to maintain engagement, accountability, and performance in remote and distributed teams.
  • Strong understanding of key CX metrics and ability to drive results using KPIs.
  • Experience with CX platforms such as Zendesk, Gladly, or similar ticketing/CRM tools.
    Excellent written and verbal communication skills, with keen attention to clarity, tone, and customer focus.
  • Comfortable working in a fast-paced, evolving startup environment, demonstrating adaptability, growth mindset, and scrappiness.
  • Weekend and holiday availability, especially during peak periods (November-December).

Bachelor's degree or higher preferred.  This position is fully remote anywhere in the US. 

Pay Range: $75,000 - $95,000

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